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Admin 3/8/10
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Customer Care Specialist
Jones
Job Description :
Position Summary:
· The Customer Care Specialist, under direct supervision of manager, is the primary customer advocate, working through Jones/NCTI customer care center operation. The Customer Care Specialist is responsible for managing customer interactions, ensuring that all Jones/NCTI customers receive support that meet or exceed customer expectations. The Customer Care Specialist handles all aspects of customer requests for service and assistance, and performs all tasks associated with issue determination, escalation, and monitoring.
Formal Education Required and/or Equivalent Experience:
· Associates degree or,
· 4+ years experience in a Customer Care role in lieu of educational requirements.
· Fluency in Spanish required.
Training or Certifications Required:
· Help Desk Institute HDA certification helpful
Work Environment/Physical Activities:
The Customer Care Specialist works primarily at the Jones/NCTI Customer Care Center located in the offices of Jones corporate facilities.
Technical/Task Statements:
* Demonstrated experience in the use and administration of customer relationship and call center management software tools.
* Demonstrated experience in the use and navigation of complex technical knowledge databases.
* Demonstrated understanding of proper call management and trouble escalation techniques and methods.
* Demonstrated understanding of Microsoft desktop operating systems, office suite software, and server account administration tools and techniques.
* Demonstrated ability to communicate effectively and professionally with a varied customer base.
* Demonstrated experience in managing daily service level activities in an automated help desk environment.
* Demonstrated experience in html and website authentication interfaces.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Go to www.jones.com to apply
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Executive Administrative Assistant
MWH Global
Broomfield, CO
Headquartered in Broomfield, Colorado, MWH is a private, employee-owned firm with approximately 7,000 employees worldwide. The company provides water, wastewater, energy, natural resource, program management, consulting and construction services to industrial, municipal and government clients in the Americas, Europe, Middle East, India, Asia and the Pacific Rim. For more information about MWH, please visit the company⬙s Web site at www.mwhglobal.com.
The MWH Benefits program is a comprehensive
benefits package designed to offer their employees
and eligible dependents a highly competitive
benefits program at affordable rates for employees
and the company.
The MWH organization is driving the wet infrastructure sector globally, and we are leading the world in results-oriented management, technical engineering, and construction services to create a better world. The wet infrastructure sector we serve encompasses a variety of water-related projects and programs ranging from water supply, treatment and storage to water resources management and coastal restoration, and from design and construction of hydropower and renewable energy facilities to full environmental services.
We are currently looking to recruit an Executive Administrative Assistant to support our Vice Chairman in our Broomfield, CO office location.
The primary responsibilities for this role will include:
* Perform administrative support functions for the Vice Chairman such as: maintaining calendars; arranging meetings/video conferences; making travel arrangements; filing and organizing; processing expense reports; preparing various presentations, correspondence, memoranda and reports; and monitoring office/group expenses.
* Assemble and analyze business and financial performance, preparation of budgets, invoices, statistical outputs, and financial reports. Prepare and disseminate summary reports.
* Requires broad knowledge of marketing principles and procedures; applies marketing principles to moderately complex organization business matters; may oversee propriety marketing transactions; must be discrete and use judgment; recognize financial impact and risk. May have regular contact with clients. Manage local intelligence gathering, marketing strategy sessions, etc. Interact and work with marketing groups.
* Act as liaison between own group/supervisor and others such as other departments, external contacts, clients, etc. Such liaison activities may be required to arrange meetings, clarify and resolve problems, coordinate work, maintain working relationships, public relations, media inquiries, etc.
* Work closely with the financial services group as required to determine and resolve invoicing issues, accounts payable submittals and other business unit financial or payroll items.
* Follow safe work practices and adhere to company guidelines and policies for planning and executing work in a safe manner.
* Perform additional assignments per supervisor's direction.
Required Qualifications & Skills
* Minimum of 10 years in progressively more complex and sensitive administrative support positions or equivalent.
* Bachelor's degree is desired.
* A working knowledge of basic accounting, excellent oral and written communication skills
* Advanced skills in Microsoft Word, Excel, Powerpoint, Lotus Notes, and JD Edwards preferred.
Click here for full job description and to apply
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Office Administrator
Rock the Earth
SUMMARY
Rock the Earth, an exciting environmental advocacy organization that works on issues important to musical artists and their fans, is seeking a part-time Office Manager. Rock the Earth is a 501 (c)(3) not-for-profit, national public interest environmental organization dedicated to protecting and defending America’s natural resources through partnerships with the music industry. We act as advocates to ensure the existence of a sustainable and healthy environment for all and represent those individuals and communities whose environment or natural surroundings are directly and adversely affected by others. Since 2004, Rock the Earth has been serving the environmental needs of the music industry with a 25-person Volunteer Staff.
RESPONSIBILITIES
The Office Manager will work closely with the Executive Director, President and Membership & Outreach Committee Chair to support the membership and outreach program and act as a professional contact person for members, volunteers, the Board of Directors and the general public. Duties include maintaining the RtE membership database and newsletter contact list, coordinating membership mailings, preparing and mailing press packets, assisting with event and volunteer coordination, general correspondence, phone calls, inventory, merchandise and supply orders. Additional duties may include research of potential fundraising and media opportunities and environmental issues, as well as special event coordination.
KNOWLEDGE, SKILLS, AND ABILITIES
• Applicants must also be highly organized and able to manage multiple tasks with great attention to detail
• Teamwork and excellent communication skills are essential
• Independent self-starter with enthusiasm and dedication to environmental protection and non-profit work
• Advanced knowledge of Microsoft Word, with experience using mail merge, editing, and proofreading
• Intermediate knowledge and experience using MS Excel and MS Access
• Experience managing and working with volunteers is required
• Accounts Receivable/Accounts Payable experience is required, experience with Quickbooks would be ideal
• HTML/web administration experience is desired
• Special event planning and support is desired
The opportunity for growth in this position is available.
To apply, please submit your resume and cover letter via email to Marc Ross, Executive Director at marcr@rocktheearth.org.
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Executive Assistant
Wings Over the Rockies Air & Space Museum
Summary
Wings Over the Rockies Air & Space Museum is looking for an executive assistant to join a growth-oriented team at the Colorado’s Official Air and Space Museum, located at the former Lowry Air Force Base. The Museum’s mission is to “educate and inspire people of all ages through aerospace.” The right candidate will have great people skills, high energy, broad administrative expertise and multi-tasking abilities. He/she will have the confidence to work independently on assigned projects, and the organizational skills to support Wings Over the Rockies Air & Space Museum’s CEO, Board of Directors, dedicated staff and volunteers.
Duties and Responsibilities
•Manage internal and external communications of the President, including telephone calls, written communications and presentations
•Schedule meetings and appointments, and make travel arrangements
•Organize Board and committee meetings, including logistics, materials, refreshments and minutes
•Organize and manage office administration procedures, supplies and reports
•Receive, open, stamp and distribute all museum mail
•Create and maintain appropriate databases and communications for groups such as Board members, prospects, volunteers and museum members
•Assist with creation, execution and follow-up of mailings and newsletters
•Research assigned projects from Internet and public sources
•Assist with special events from group tours to exhibit dedications and major social activities
•Organize appropriate records and files
•Maintain working operational knowledge of all office equipment
•Process new and renewing membership applications
•Maintain administrative calendar
•Contribute energy, ideas and extra effort directed to staff and volunteers to advance mission of the Wings Over the Rockies mission
Essential Qualifications
•High energy level
•Three years' experience in highly responsible administrative position
•Training and experience with current word processing and computer skills
•Ability to work with wide range of people: young and old, VIPs and volunteers, staff and general public
•Outstanding organizational skills for multi-tasking environment
•Excellent communication abilities for all oral and written assignments
•Knowledge of word-processing, spreadsheet (Word, Excel, DonorPerfect) as well as Powerpoint applications
•Ability to work independently, as well as in teamwork environment
•High standards of speed with accuracy, ethics and integrity
Desirable Qualifications
•Experience with nonprofit organizations
•Volunteer experience
•Interest in aviation and space
Please include salary history in your submission.
Kristin Love
klove@wingsmuseum.org
No phone calls, please.
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Administrative 3/1/10
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Office Administrator
The Wilderness Society
Job Level: Senior
Company Description:
We are advocates for all Americans who cherish wilderness and the natural world. Our work is steeped in science and infused with a passion that has lasted for generations, just as the work that we do must last for generations. Since 1935, we have helped protect more than 109 million acres of America's wildest places.
Our goal is to ensure that future generations will enjoy, as we do today, the clean air and water, wildlife, beauty and opportunities for recreation and renewal that pristine forests, rivers, deserts and mountains provide.
Job Description:
The Wilderness Society is seeking an experienced Office Administrator to be responsible for the overall administrative operation of the Central Rockies Regional Office located in Denver, Colorado.
The ideal candidate for this position is an energetic self-starter who can work efficiently with attention to detail and with minimal supervision, is highly motivated, and well-organized. Applicants must have extensive office administrative experience, the ability to work effectively and diplomatically under pressure and sustain an energetic work pace in a very busy, small office setting. Excellent verbal and written communication skills are required.
Job Qualifications:
Position duties, responsibilities and qualifications are detailed at http://wilderness.org/about-us/careers. The Wilderness Society is an EEO employer.
Salary: $40-50K
Application Deadline: 3/7/2010
How to Apply:
To apply, submit cover letter, résumé, and professional references to denver_recruit@tws.org with subject line: Office Administrator. NO PHONE CALLS PLEASE.
Website: http://wilderness.org/about-us/careers
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Senior Executive Secretary/Assistant
Parsons
PARSONS is hiring a Senior Executive Secretary/Assistant to support our office in Denver, Colorado.
POSITION OVERVIEW:
Performs numerous secretarial and administrative support activities for a senior-level executive, many of which are highly confidential or sensitive in nature. This administrative position requires the incumbent to exercise good judgment and discretion in the execution of all duties and responsibilities.
SPECIFIC RESPONSIBILITIES:
Receives and screens visitors, telephone calls, and mail. Personally responds to as many inquiries as possible, referring remaining inquiries to appropriate individuals within the company for timely responses. Prioritizes responses to incoming calls from both inside and outside the company.
Prepares correspondence and reports, much of which is confidential in nature. Composes non-routine correspondence from brief notes or verbal instructions and composes replies to routine correspondence on own initiative. Initiates drafts of replies to other correspondence or inquiries for review by executive. Proofreads and/or reformats drafts of documents created by executive for spelling, grammar, and clarity of communication so that final correspondence is signature-ready.
Schedules meetings, conferences, and appointments; establishes and maintains calendar of events and keeps executive informed of commitments. Makes arrangements for and hosts visiting dignitaries. Makes travel arrangements, coordinating airline and auto rental reservations, hotel accommodations, and expense reports.
Prepares meeting agenda, reports, files, and other materials for meetings. May generate presentation graphs or charts using various graphics software.
Establishes and maintains follow-up files and confidential files for immediate supervisor.
Initiates routine and non-routine reports as appropriate. Researches and compiles statistical information and related data, produces special or recurring reports, and completes special projects as assigned. Produces and distributes data in graphic, spreadsheet, or narrative format.
Establishes and maintains databases as required.
Keeps current on all corporate policies and procedures. Serves as focal point for gathering newly published policies and the dissemination of materials.
Performs other responsibilities associated with this position as may be appropriate.
Qualifications
PREFERRED EDUCATION/EXPERIENCE:
2-year degree in Business Administration (or equivalent) and 10-12 years of experience, including at least 5-8 years in an administrative capacity.
SKILLS/COMPETENCIES:
Strong written and oral communication, organizational, and interpersonal skills are required. Demonstrated ability in exercising tact and diplomacy are required for presentation of a professional "front office" demeanor at all times. In addition, a demonstrated proficiency in keyboard skills and the utilization of MS Windows and related word processing, spreadsheet, database software, and presentation software is required. Knowledge of corporate policies and procedures is preferred.
PARSONS is an Equal Opportunity Employer committed to diversity in the workplace.
Click here to apply
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Administrative 2/15/10
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DAILY ADMISSIONS COORDINATOR
Exempla (Collier Hospice Center)
DAILY ADMISSIONS COORDINATOR
EXEMPLA DESCRIPTION:
Our hospital system is not just buildings, or remodeled nursing units, or the latest pieces of technology. Our hospital system is not defined by the awards we have earned or the number of patients we serve. What gives meaning to Exempla Healthcare is our people! It's our physicians, staff and volunteers who display their commitment to our mission and our values in exceptional ways every day. The actions of our people help bring a sense of belonging and hope to our patients; they give a sense of home and family that can be felt. We are Exempla Healthcare and we invite you to join us. The following department is looking for an individual to join their team. They are looking for someone who will share the same passion and commitment demonstrated everyday by their service. This individual
needs to be committed to delivering the best possible healthcare for our patients. At Exempla we believe our patients deserve nothing but our very best. If excellence inspires you and belonging motivates you, we welcome you to join us. We are Exempla Healthcare!
SITE DESCRIPTION:
Since 1905, Exempla Lutheran Medical Center has been advancing the art of healing and the science of medicine throughout western Colorado. Today, the 400 bed, community-based hospital offers a comprehensive spectrum of specialized care, from birth to end-of life. Every patient can be assured of receiving the highest standards of care. Lutheran's national accreditations include Level III Trauma, Level IIIA Neonatal, Chest Pain Center of America, and the county's only Sleep Disorder Center. The hospital's 2,540 employees, 819 Physicians and 668 volunteers have helped Lutheran earn numerous awards, including being named one of the nation's Top 100 Hospitals seven times. Exempla Lutheran Medical Center& Leading by Example.
UNIT DESCRIPTION:
Collier Hospice Center is a 24 bed acute care hospice facility--not a skilled nursing facility.
The team of health care providers is led by board certified Hospice and Palliative Medicine physicians along with a PA-C and a pharmacist who have several years experience in Hospice.
The team of nurses, nurse aides, social workers, chaplains and volunteers provide total care to the patient/family at this crucial time in life.
JOB DESCRIPTION:
This is the first person that answers the phone for our referrals to Hospice. It is this person who discusses with the referral source---family member, patient, physician, physician office staff, hospitals in the community etc. the parameters of Hospice admission and provides that comforting presence that allows people to make this difficult decision. In addition, this person is responsible for scheduling referral and admission nurses to proceed with the admission to this program for the patient/family. Upholds all Service Strategies, Service Behaviors and Service Priorities as we strive to become "Best in the Nation".
MINIMUM QUALIFICATIONS:
High School diploma or GED. Minimum of two years of computer experience including spreadsheets, word processing software. Experience in working with care teams and in providing support for a number of individuals. Thorough knowledge and understanding of computer software applications In addition to the responsibilities described above, the role may include such other responsibilities and duties as assigned from time to time, based upon Exempla Lutheran Hospice at Collier Hospice Center needs or requirements.
PREFERRED QUALIFICATIONS:
Associate degree or background in medical office management where triage and scheduling and a fast paced environment and thinking on your feet are usual and customary. Two years minimum experience in Healthcare.
Click here to apply
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Administrative Associate
JohnsManville
Job Description:
Summary
The insulation systems group currently has an opportunity for an Administrative Associate. This position will perform a full range of administrative duties including generating correspondence and reports; entering and manipulate data on spreadsheets, databases, or file management programs' screening calls and responding to routine questions; scheduling appointments, meetings and making complex travel arrangements; placing catering orders; managing calendars, and creating calendar items.
Responsibilities:
- Administrative support for Sales Director and other sales personnel
- Compile sales weekly report, SG&A portion of IS sales reports, as needed
- Provide purchasing (SRM) support for the sales team
- Support Sales Program Manager with pricing administration as needed
- Set up and coordinate events such as the Customer Advisory Forum, NIA, HARDI, national sales training meetings
- Administer employee/retiree insulation rebate program
- Update Salesforce.com profiles
- Calculate contractor sales compensation (monthly), and do Pipe & equipment and air handling customer co-op calculation, tracking and
reimbursement
- Set up and attend weekly sales/commercial meetings (conference calls)
- Maintain supply room, coffee supplies and water
- Prepare summaries and materials for presentations.
- Respond to requests for information.
- Communicate and interact with internal contacts and external vendors, customers, and the public when needed.
- Process Co-op advertising payments.
- Handle confidential documents and information appropriately
Required Skills:
- High school diploma, GED, or equivalent required/business/techincal school
- Associate's degree in business or other related field a plus
- Minimum 3-5 years experience in administrative support role with a large organization
- Solid interpersonal and verbal communication skills
- Solid composition, writing, and editing skills
- Ability to manage multiple tasks and prioritize activities
- Ability to attend to detail and solid organizational skills
- Ability to work in a team environment as well as independently with a take charge approach
- Solid windows operating system experience or equivalent application systems experience
- Computer proficiency in Microsoft Office- Powerpoint, Word
- Salesforce.com — CRM experience a plus
- SAP experience a plus
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Click here
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Administrative Assistant
ProLogis
ProLogis, a Fortune 500 company, is the leading provider of distribution facilities and services with distribution facilities owned, managed and under development in North America, Europe and Asia.
ProLogis is seeking an Administrative Assistant at our Denver corporate headquarters office, located at 4545 Airport Way. Position provides administrative support to the Managing Director — Chief Information Officer, Information Technology Management Team and Information Technology Department.
Duties and responsibilities include the following:
* Responsible for CIO's scheduling and calendar including, prioritizing meetings and appointments as necessary.
* Responsible for coordinating various IT Department meetings. Provides meeting services such as transportation and lodging accommodations and the hiring of catering services for various meeting breakfasts and luncheons.
* Responsible for keeping IT department seating chart and telephone log up to date and distributing it to ProLogis receptionist and facilities department. Responsible for delivery of IT Department mail to appropriate people.
* Responsible for creating and making packets for the CIO and IT department.
* Responsible for working with management team in administering all new hires, contractors and terminated employees. Requesting procurement needs, business card orders, badges, corporate credit cards and seating assignments.
* Responsible for drafting, editing and following up on correspondence.
* Responsible for both domestic and international travel arrangements and for making changes to travel itineraries, as necessary for the CIO and IT department. Responsible for managing the passport and visa process for IT department when traveling.
* Responsible for completing accurate expense reports for CIO and IT department and submitting reports on a timely basis. Also, responsible for reconciling expense reports against corporate statements monthly.
* Responsible for screening and responding to vendor contacts, via mail, e-mail, or telephone, as directed by the CIO.
* Responsible for attending all ProLogis Administrative Assistance meetings and representing the IT Department with other company meetings — i.e. Activities Meeting, Evacuation Coordinator.
* Handle a variety of personal and confidential matters.
* Other duties as assigned.
Qualifications include the following:
* High school diploma or general education degree (GED)
* 3 or more years experience in an administrative role
* Microsoft Outlook and Microsoft Powerpoint knowledge required
* Knowledge of Sharepoint a plus
* Knowledge of PeopleSoft for time reporting and expense reporting a plus
* Technical environment experience
* Able to communicate effectively with all levels of employees
ProLogis offers a competitive salary, a comprehensive selection of benefit options, including 401(k) with company match and an Employee Share Purchase Program.
All job offers are contingent upon successful completion of drug screen and background checks.
Email resume with salary requirement to hr@prologis.com and Job #DEAAIT MUST BE INCLUDED in email subject line to be considered.
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