This position will manage communication staff with a focus on streamlining, simplifying and standardizing member, provider and stakeholder communications.
The position will manage staff including the Department's lead on consumer message testing and oversee projects and contracts related to consumer message testing.
Position will perform supervisory duties such as planning & monitoring workflow, establishing work schedules, making hiring decisions and resolving problems.
Position will provide communication and messaging expertise to Office's across the Department for strategic initiatives including but not limited to, Accountable Care Collaborative Phase II, Chief Client Officer initiatives, COMMIT, CHP+, Hospital Provider Fee/Enterprise, Alternative Payment Methodology, Waiver Redesign, and others.
Position will develop and oversee processes and procedures that standardize communication planning, tracking and evaluation of communication effectiveness across Department programs.
The position will serve as the media relations back up when the Public Information Officer in unavailable.