Digital Engagement Manager

Summary

Description

About this Unit:
The Behavioral Health Administration (BHA) is a cabinet member-led agency within the State of Colorado, housed within the Colorado Department of Human Services (CDHS), and is designed to be the single entity responsible for driving coordination and collaboration across state agencies to address behavioral health needs. BHA is instrumental in achieving the State's vision to have a comprehensive, equitable, accessible, affordable, and effective continuum of behavioral health services that meets the needs of all people in Colorado in the right place, at the right time, to achieve whole person health and wellbeing.

This position is housed within the Health Information Technology Division. One of the major drivers for the creation of BHA is the fragmentation of data collection systems, processes, and sources of truth across the state’s behavioral health landscape. The Health Information Technology Division is responsible for leading BHA’s digital portfolio and product strategy. This includes rapidly growing and evolving a cohesive, modern behavioral health technology ecosystem in Colorado that provides people-first behavioral health services. BHA’s digital portfolio is organized into three domains each with a distinct set of digital products:

• The public-facing product domain represents BHA-owned digital products through which BHA provides services directly to the people of Colorado. The primary product within this domain is OwnPath (ownpath.co) and this will be a core component of BHA’s initiative to improve and enable people of Colorado to directly navigate to behavioral services.
• The provider-facing product domain represents BHA-owned digital products through which BHA engages with local behavioral health providers. Through this domain, BHA facilitates reporting to meet state and federal requirements and will support care coordination communication across providers and partners to improve care planning and handoffs from one level of care to another.
• The behavioral eHealth product domain represents new work underway to modernize BHA’s data-sharing strategy. Through this domain, BHA will build a new and more flexible data lake house. This will provide BHA new capabilities such as secure data sharing to reduce fragmentation.  

The division is comprised of staff skilled in product management, human-centered design, information systems administration, data quality and standards, user engagement, technical assistance, and business intelligence. We partner closely with the Governor’s Office of eHealth Innovation which is responsible for the implementation of the state’s Health IT roadmap, and the Governor’s Office of Information Technology which is responsible for statewide enterprise technology investments and providing IT services and ensuring the state’s data system are secure, and CDHS’ Business Innovation Technology and Security division which is responsible for ensuring operational excellence, alignment and continuity of business operations across CDHS offices and BHA.

About this Position:
The Digital Engagement Manager is responsible for ensuring health professionals delivering people seeking and behavioral health services in Colorado have a good experience interacting with BHA via any of our digital behavioral health products. Our digital behavioral health products range from highly user-friendly websites and applications available to anyone in Colorado to highly technical data exchange between BHA and healthcare provider systems. As part of this overarching responsibility, the position oversees the development and day-to-day execution of digital product training and technical assistance expectations, communications with health professionals and members of the public using BHA digital products, the collection of feedback from people using BHA digital products, as well as coordination between the Digital Engagement Unit and other BHA teams (for example, to inform prioritization of digital product enhancements based on user feedback or to align programmatic and digital supports to people or providers). The position serves as a supervisor  for members of the Digital Engagement team, providing structure, support and guidance to members of that team in performing behavioral health digital engagement activities. The position applies their knowledge of health professional workflows and data collection processes to inform digital engagement strategy for BHA.

Summary of Job Duties:

Consultation, training, and education of health professionals and members of the public on BHA’s digital products:

• The Digital Engagement Manager oversees consultation, education, and training of health professionals and members of the public on how and when to use BHA’s digital behavioral health products. The position assesses the educational and training needs of people using BHA’s digital products. Using information gleaned from assessments, the position oversees the development and quality of educational and training content, adjustments needed to improve the content, and how content is delivered by staff within the Digital Engagement Unit. The position establishes and monitors standards for the BHA Digital Engagement Unit regarding consultation, communication, and collaboration with digital product users including both health professionals and people in Colorado. The position ensures effective coordination between the Digital Engagement Unit and other BHA teams to infuse educational and training content with behavioral health policy, regulatory, or contractual requirements and to inform prioritization of digital product enhancements based on user feedback or to align programmatic and digital supports to health professionals and people in Colorado.

Behavioral health digital product compliance and use:

• The Digital Engagement Manager is responsible for monitoring, analyzing, and researching compliance with and use of BHA’s digital products by health professionals and people in Colorado. The position creates standard processes and expectations for how the use of each digital product is to be routinely assessed. Based on the outputs of these monitoring and analysis activities, the position prioritizes digital product improvements, supports the design of changes to existing digital product capabilities or workflows, leads digital product education/training content and workflows, and informs changes to BHA regulatory or contractual requirements. The position then oversees engagement of the Digital Engagement Unit with both other BHA technology teams as well as other BHA programmatic or licensing teams to improve user experience with BHA digital products.

Supervision:

• Provide supervision to 3 FTE

• Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications 
Experience Only:

• Eight (8) years of relevant experience in public health / healthcare / behavioral health interfacing with record keeping systems.

OR

Education and Experience:

• A combination of related education and/or relevant experience equivalent to 8 years in public health / healthcare / behavioral health interfacing with record keeping systems. 
• Please note: This experience must be clearly documented on your application and the supplemental questions must be answered.

Option 2 (Substitutions) 

• Appropriate education will substitute for the required experience on a year-for-year basis 
• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Preferred Qualifications:

• Experience working within a clinical setting, especially within a behavioral health care provider setting. The ideal candidate will know the interplay between clinical, billing, and data collection workflows and policies as they are all necessary for any clinical practice to function effectively.

• Demonstrated success monitoring and improving the use of digital products (websites, web applications, mobile applications, platforms, etc); the ideal candidate will have strong communication skills, know how to balance the unique needs of each individual and standardized policies and procedures, know how to automate monitoring processes, and will have applied human-centered design principles as part of establishing and refining digital engagement practices.
• Demonstrated success in designing and delivering training and educational content for digital products and healthcare providers engaging with digital products to complete an activity, receive a service, or submit data.
• Experience successfully recruiting, supervising, and coaching stellar employees
• Demonstrated capacity to foster collaboration across people with a variety of needs and perspectives to illuminate and prioritize needs and digital solutions.

 Conditions of Employment:

• This position is designed as hybrid; employees must maintain a home office, internet, and possibly phone to complete required job duties or report to the office
• Position travels to attend meeting as needed
• Standard Background – Name check, TRAILS, CMS and JBITS
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position.  Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. 

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply

The Assessment Process

For additional recruiting questions, please contact Amber.Holcomb@state.co.us

About Us: 

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• Employee Wellness program MotivateMe
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. 

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at  cdhs_ada@state.co.us or call 1-800-929-0791.