Reporting to the IT Director, the IT Specialist is responsible for providing excellent support services aligned with the BGCMD’s mission, vision and core values. The IT Specialist will work with the IT team to deliver and improve systems, applications and operations. The IT Specialist will work collaboratively across 18 worksites to support over 500 computers, and ultimately support the impact of over 10,000 Club members annually.
- Support, monitor, test, and troubleshoot end-user hardware and software, install software, and perform tests on computer equipment and programs;
- Set up computer equipment, schedule maintenance, and conduct minor repairs.
- Perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT;
- Maintain, monitor, and assess system components and make recommendations regarding computer system security, monitor network, computer, and disk utilization.
- Teach club staff how to use programs.
This position helps program staff members deliver the ultimate club experience by ensuring that equipment and systems work effectively. This position is the first point of contact for staff across the organization. The IT Specialist will have the opportunity to troubleshoot an array of technological difficulties.
To meet this expectation, the IT Specialist must have the following skills and experience:
- Strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programing;
- Experience with Microsoft Windows 8.1 and 10, Microsoft Office 2013 and 2016, and Office 365 including Sharepoint;
- Experience with Windows Server 2012 (Active Directory and Group Policy a plus);
Finally, this position requires excellent communications skills and demonstration of the ability to work collaboratively to reach departmental goals. The IT Specialist must be able to maintain a high level of professionalism and confidentiality. The IT Specialist is expected to engage and support all BGCMD personnel, members, donors, and volunteers through a positive approach. Additional responsibilities may include: meeting with other staff, inventory, upkeep of equipment, maintaining the budget, and participating in ongoing professional development.