• Supports programs through the following:
    • Communicating with, and providing excellent customer service to, Scrum Alliance members
    • Processing member applications
    • Refining standardized communication templates
    • Program and data reporting
    • Scheduling global online meetings
    • Assisting in documentation of processes and work flow
  • Contributes to the program team and the organization through the following:
    • Understanding the organizational vision, mission, and strategy
    • Providing team administrative support
    • Partnering with the team to identify trends and process improvement opportunities
    • Providing cross-functional and cross-departmental support and assistance


  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Initiative – Volunteers readily; Undertakes self-development activities; Takes appropriate independent actions; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Quality Management – Monitors own work to ensure quality; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Makes timely decisions.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Exhibits openness to others' views and ideas; Listens and asks for clarification when needed; Participates in meetings and in thoughtfully answering questions.
  • Adaptability – Able to approach change with patience, resilience, and a willingness to inspect/adapt; Manages competing demands; Changes approach or method to best fit the situation.
  • Teamwork – Balances team and individual responsibilities; Gives and accepts feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Gives appropriate recognition to others.
  • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Upholds organizational values.

Education & Qualifications

  • Bachelor’s degree, education or business field preferred
  • 2-3 consecutive years in a support role
  • Excellent communication skills, both verbal and written
  • Proficient in MS Office Suite with an emphasis on data management in Excel
  • Demonstrated experience working with volunteer groups and subject matter experts.
  • Advanced project coordination skills, including competency with the technical tools necessary to support multiple programs.

The following qualifications are highly desirable:

  • Non-profit and/or association experience
  • Experience with, or exposure to, continuing education, professional development, Learning & Development and instructional/curriculum design
  • Proficient with Apple hardware and software
  • Knowledge of Scrum or Agile is preferred

Personal Characteristics/Work Style

The successful candidate will be:

  • A self-starter, comfortable with taking the initiative
  • Highly organized and time efficient
  • Enthusiastic about the core Scrum values: Courage, Focus, Openness, Respect, and Commitment
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