The Manager of Leadership Development assesses needs, develops learning framework, strategy and execution of companywide management training and leadership development programs and learning reinforcement strategies.  The incumbent must stay current on new techniques in the industry for adult learning and regularly enhances existing programs. Incumbent works with all levels of the company in providing consultation, coaching, and feedback. Where necessary, may work with external resources related to targeted training programs. Uses proven methodologies to design and develop curriculum and learning paths. The individual in this role serves as a consultant to Human Resources staff and company managers on issues related to the leadership and management growth of the primary resource of the company…the people.


Program Development:

  • Partners with the company’s teams and leaders in assessing needs, followed by designing holistic solutions and programs to develop and/or retain top talent.
  • Develops and plans companywide training and development programs and individual experiences, ensuring initiatives are planned, resourced and executed in line with the company’s needs, working closely with relevant others in the organization to ensure consistency and unnecessary duplication.
  • Provides necessary education and materials for new leaders and those identified as high-potential or growth candidates in the company through development plans, on-site workshops, manuals, assigned coaches, on-line training with accompanying resources, or other timely and relevant methods.
  • Partners with Human Resources and leadership to assist in creation and monitoring of Individual Development Plans.
  • Stays abreast of external leadership and development trends, identifying best and next practices that drive innovation, retention and improved outcomes.

                    Employee Enrichment:

  • Manages and administers the company’s online learning systems, designing and deploying learning paths for employees at all levels.
  • Drive and support an effective and efficient onboarding experience for leaders at all levels.

                    Project Management:

  • Designs methods of delivery utilizing best practices for different learning styles.
  • Keeps content up to date.
  • Track completion of assigned curriculum and internal certification as applicable.

                    Facilitation and Training:

  • Serves as a subject matter expert regarding learning curriculum
  • Teaches content to associates at all levels to accelerate learning and enhance skills
  • Adjusts training style and methods as needed to meet the needs of learners.
  • Reinforces learning appropriately.
  • Stays abreast of external leadership and development trends, identifying best and next practices that drive innovation, retention and improved outcomes.
  • Utilizes assessment tools (such as StrengthsFinder, 360 degree feedback, MBTI, PI or others) in providing feedback to participants.


  • Demonstrated ability to define, design and deliver leadership and management content.
  • Certification or formal education in Instructional Design.
  • Bachelor’s degree or higher (with demonstrated critical thinking, verbal and writing skills).
  • 5+ years of related experience (curriculum development, training facilitation).
  • Demonstrated experience with multiple modes of learning delivery such as in-person, video or on-line.
  • Ability to travel domestically as needed.
  • Experience in a retail environment is highly desirable.
  • Certification in leadership/management assessment tools (such as StrengthsFinder, 360 tools, Predictive Index) is desirable.
  • Knowledge of Articulate Storyline Software is preferred.
  • Experience with learning management systems a plus, but not required.
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