DUTIES

  • Reserve & sell airline, cruise, train, hotel, tour, and car reservations.
  • Actively seek and develop new travel agency customers.
  • Abide by AAA Colorado rules and regulations as set forth in the Employee Handbook and follow departmental procedures, manuals and memos.
  • Provide customers with requested up-to-date trip information, offer alternatives when appropriate,  and encourage customer to purchase the product, and to close the sale.
  • Provide members with travel planning, information, assistance and guidance including maps touring publications according to Travel Department procedures.     
  • Actively cross sell all AAA Colorado products.
  • Support the preferred supplier goals.
  • Attend required vendor seminars and training classes.
  • Properly follow telephone system procedures.
  • Other duties as assigned.

REQUIREMENTS:

  • Apollo Software training/ experience required
  • Excellent knowledge of US geography.
  • Excellent knowledge of world geography.
  • Excellent knowledge of AAA reference materials, routing products, and associated materials and product offerings.
  • Excellent computer skills and/or aptitude to learn computer applications.
  • Knowledge of applicable travel related systems.
  • Professional appearance and demeanor.
  • Excellent sales and interpersonal skills.
  • Travel school graduation or comparative travel agency experience.
  • Valid Colorado Driver’s License and MVR that complies with AAA Colorado Underwriting Standards.
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