The Social Media Manager’s primary responsibility is to develop, implement, execute and promote the data driven Ricoh North America Social media strategy. This role will work with cross functional teams to promote content that helps grow, engage and retain followers, and help convert them into leads, customers, and advocates of our company. Responsible for developing the social media strategy in support of current go-to- market approach. Management of any agencies that assist with implementation of the Ricoh’s North American social media program. Manage and report on the performance of the social media channels. Manage and oversee the social media escalation feedback process. Manage and execute the social media content strategy and calendar.