The Family Service Worker in the Early Childhood Education (ECE) Programs is directly responsible for the service provision for the families in the ECE Programs. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Conscious Discipline. This position will work in conjunction with the Head Start Director and the Early Childhood Education Programs Project Manager to ensure program compliance with Head Start Performance Standards. Job duties include conducting outreach efforts to recruit and enroll eligible children and families, needs-based assessments, providing case management services, connection to income resources and/or public benefits, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams and empowers parents to participate in leadership roles within the VOA Early Childhood Education Center and the Denver Great Kids Head Start network. This position will also work alongside parents to facilitate parent trainings and events and encourage parents to volunteer in center activities.

Requires use of personal vehicle for securing and maintaining participants enrolled in the program.



• Ensures that the family’s voice is heard, and their ideas play a prominent role in programming.

• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, and field-relevant best practices.

• Provides intensive case management for the families; ensures families receive regular engagement in services.

• Responsible for collecting necessary documents to obtain and maintain enrollment per program requirements.

• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.

• Develops specialized knowledge related to service delivery database systems within the organization. Attends intakes, orientations, and ongoing educational opportunities for participants. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.

• The Case Manager facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.

• Demonstrates knowledge of family-specific resources, a passion for serving the family population and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Clearly documents all interactions along with required eligibility and demographic information.

• Responsible for outreach and recruitment, with the Family Services Team to ensure site enrollments of eligible children, assist parents in meeting enrollment criteria and maintain a prioritized wait list for interested families.

• Collaborates with the education coordinator, teaching team, family services team, and community partners to design and implement activities to increase parent involvement in program activities, community activities, and family literacy activities.

• Develops rapport with families through ongoing communication, classroom contacts, home visits, phone calls, and referrals.

• Utilizes Child Plus database for the tracking of enrollment, attendance, recruitment, referrals, in-kind services and actions the family services team take to support families.

• Develop individualized, flexible, accessible and responsive choices for each family’s unique strengths and needs and assists families to define and set attainable goals.

• Acts as an advocate for families when needed to assist in navigating social services systems to meet their needs.

• Organizes client’s files and ensures required documentation is up-to-date, and in compliance with Head Start and Licensing requirements.

• Performs all duties in a professional manner, adhering to the NAEYC (National Association for the Education of Young Children) Code of Ethics, the Social Work Code of Ethics and maintaining confidentiality of all information.

Performs all other duties as assigned.

• Ability to work in classrooms.

• Performs all other duties as assigned.



• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

• Utilization of various databases including Child Plus.

• Ensures equitable and inclusive services.

• Ensures that participant(s) has an active voice in programming.




• Bachelor’s degree in human services, social work, or a closely related field. Must obtain specific Head Start credentialing for replacement of Bachelor’s Degree.

• At minimum, one full year of working with low-income families.

• Colorado driver’s license and state-mandated automobile insurance.

• Bilingual in Spanish and English; able to translate both verbally and in writing.



• Experience working with individuals and families from diverse backgrounds.



• Expert written, oral, and interpersonal communication skills.

• High level of competency working with Microsoft Office suite and cloud-based applications.

• Strong time-management and prioritization skills.

• Experience working both independently and, in a team-oriented, collaborative environment.

• Strong organization skills.

• Has experience and knowledge of the NASW Social Work Code of Ethics and is able to implement them in their practice.

• Has experience or knowledge of SMART goals and how to facilitate creating SMART goals with a client.



Must be able to lift up to 50 lbs.

Sitting, standing, bending, reaching, walking.

Add in ability to supervise visually, auditorily



Monday- Friday for 28 hours a week. Usually between 7a-6p, some evening and weekends required for special events/program needs.



321 S. Yates St. Denver, CO 80219



Salary: $18.77 per hour + $1.00 differential for bilingual skills (Spanish and English)



Benefit eligibility is based on job type/status


Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Short Term & Long Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

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