Building Manager

Summary

Description

Organization: The Alliance for Collective Action
Location:  Hybrid, 3-4 days per week at the Alliance Center in Downtown Denver, Colorado
Schedule: Variable: May vary week-to-week depending on event and facility maintenance schedule
Reports To: Operations Director 
Employment Type: Full Time, Salaried

Position Overview:

The Building Manager plays a key role in advancing the mission of the Alliance for Collective Action by managing the Alliance Center, a LEED and WELL-Certified historic coworking and event space in Downtown Denver. They oversee the day-to-day operations of the Alliance Center: growing and supporting the physical needs of our tenant community, supporting logistics and staffing our on-site event bookings, and ensuring that the facility is well-maintained, safe, and welcoming. The Building Manager will also manage sales and leasing, coordinate maintenance and customer service, and handle vendor relationships to ensure smooth and efficient operations.

Key Responsibilities:

1. Facilities Management:

• Lease Management:

  • Manage leasing agreements with strong attention to detail, ensuring compliance with organizational policies and local regulations

  • Carefully track and oversee lease renewals, terminations, and any disputes that arise

  • Develop and implement strategies to attract and retain tenants and co-working members, in partnership with communications and/or marketing staff

  • Conduct tours of the facility for prospective members and tenants

• Facility Maintenance:

  • Oversee the cleanliness and regular maintenance of the facility, with a hands-on approach to addressing issues promptly and proactively. Ensure the space remains safe, welcoming, and well-organized for all tenants and visitors.

  • Ensure compliance with safety regulations, including fire codes, HVAC systems, and emergency preparedness

  • Take a proactive role in handling maintenance tasks as needed, including minor repairs or overseeing vendor work.

  • Conduct routine inspections to identify potential issues and address them proactively

  • Develop and maintain documentation of Building-related processes and procedures

• Customer Service:

  • Support the Operations Team in providing front desk coverage on rotation, 2 days per week

  • Serve as the primary point of contact for members and tenants regarding facility-related inquiries and concerns

  • Ensure a high level of customer satisfaction by addressing issues promptly and professionally

  • Develop, implement, and document policies and procedures to enhance the overall customer experience within the leased offices and co-working and events spaces

• Vendor Management:

  • Identify, negotiate, and manage relationships with vendors and service providers

  • Ensure vendors deliver high-quality services on time and within budget

  • Maintain accurate records of contracts, invoices, and service agreements

• Community Management

  • Partner with the Director of Programs to develop and manage programming for tenants, including Fika (coffee hours), networking events, town halls, and holiday parties

  • Act as primary point person for tenant communication

2. Events Management:

• Alliance Center Event Prep and Coordination:

  • Work closely with internal and external clients to understand their event needs and ensure their logistics expectations are documented and met

  • Manage all logistics related to our event space rentals, from detailed planning and preparation to on-site client support during events

  • Physically prepare the event space, managing all elements of setup, including arranging and setting up furniture, and AV equipment to meet client needs

• Marketing and Promotion:

  • Collaborate with the Development and Communications team to promote events and the coworking space to the broader community

  • Help develop promotional materials and strategies to increase visibility and attract new members and event clients

• Budget and Financial Management:

  • Develop and manage the budget for facility and event operations

  • Monitor expenses and revenues, ensuring that financial goals are met

  • Provide regular reports on financial performance and operational efficiency

Core Competencies:

• Organizational Skills: Ability to manage multiple tasks, including physical labor and meticulous administrative duties. Must be able to prioritize effectively, and maintain a high level of organization in a fast-paced environment

• Problem-Solving: Proactive approach to identifying and resolving issues, with a focus on delivering high-quality service

• Customer Focus: Commitment to providing excellent customer service and ensuring a positive experience for all members and event attendees

• Communication: Strong verbal and written communication skills, with the ability to interact with a diverse range of stakeholders

• Adaptability: Flexibility to adapt to changing circumstances, with the ability to stay calm under pressure

• Attention to Detail: Keen eye for detail to ensure that all aspects of facility management and event coordination are executed flawlessly

• Vendor Management: Strong negotiation skills for managing contracts with vendors and service providers, and ability to evaluate vendor performance and maintain strong working relationships

Qualifications:

• Minimum of 3-5 years of experience in facilities management, event planning, or a related role

• Excellent communication and interpersonal skills, with a focus on customer service.

• Basic knowledge of building systems, including HVAC, electrical, plumbing, and structural components, and preventative maintenance planning

• Ability to diagnose and troubleshoot issues with building systems and coordinate repairs with vendors or internal staff

• Familiarity with energy management practices and sustainability initiatives (including LEED and WELL) to improve energy efficiency

• Understanding of safety regulations and building codes to ensure compliance and maintain a safe environment

• Proficiency in using Google Workspaces, Microsoft Office,  Salesforce or other CRMs and event management tools

• Ability to work flexible hours, including evenings and weekends, as needed for events

• Ability to work independently and collaboratively in a fast-paced environment

• Demonstrated interest and commitment to advancing regenerative solutions

• A commitment to the Alliance values

Work Environment:

This position requires a mix of office work and hands-on facility management. The Building Manager must be comfortable working in a dynamic environment that involves interacting with a diverse range of people, including nonprofit staff, community members, and external vendors. The role requires work-hour flexibility to accommodate some night and weekend events several times a month.  The role also requires the ability to lift and move objects weighing up to 75 pounds, as part of event setup, facility maintenance, and other operational tasks.

Benefits:

This is a full time, salaried, non-exempt position. The salary range is between $56,375-$71,750 annually, depending on experience.

Additional benefits include:

• Hybrid working environment, requiring at least 3-4 days in the Alliance Center office per week

• Health, dental, and vision insurance with 100% employer paid premiums for employees

• Employee Wellness Program to encourage work-life balance

• Retirement matching program

• Generous paid holidays (most federal holidays, plus a two-week-long organization-wide break in late December), paid time off (15 days to start and 20 days after three years of employment), and sick pay (10 days per year)

• 12 weeks of paid parental leave

About the Alliance for Collective Action:

The Alliance for Collective Action (The Alliance) is building a connected, collaborative community that advances a shared vision for the regenerative future. The Alliance Center,  our downtown Denver headquarters, is a coworking space housed in an innovative green building that is both LEED and WELL certified. Our programs spark collaboration and among community members working to advance environmental, social, and economic impact. The Alliance was founded in 2004 and recently rebranded from The Alliance for Sustainable Colorado to The Alliance for Collective Action.

Visit www.afca.earth and www.thealliancecenter.org to learn more.

Application Process:

We strongly encourage applications from candidates of all backgrounds, even if you don’t meet every qualification. Applications will be reviewed on a rolling basis.

To apply, please submit your resume, and a one-page cover letter addressing the following:

1. Interest and Fit: Explain why you’re excited about this role and how your experience aligns with our mission.

2. Relevant Experience: Highlight key achievements in facilities management, customer service, and events management

3. Key Strengths: Share how your skills (aligning with some of the Core Competencies) will set you apart from other candidates

This job description is intended to convey information essential to understanding the scope of the Building Manager position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.