The Career Services Advisor/Workforce Specialist is responsible for providing quality services to job seeking customers in an American Job Center environment, which may include but is not limited to the provision of one-on-one, virtual and over the phone employment services, workshop facilitation, job search navigation, the provision of assessments, career guidance, and labor market information.
The following duty statements are illustrative of the essential functions of the job and do not include other non essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.
- 100% direct contact with various types of workforce center customers to ascertain needs and navigate to appropriate staff and/or programs.
- Respond to basic Unemployment Insurance (UI) benefits questions from UI claimants.
- Assist job seekers in making informed career decisions based on local and regional economic demand by providing timely labor market job-driven information.
- Develop and maintain knowledge of programs with and without eligibility requirements, system applications, social media websites, program web interface, and technical equipment to assist customers in their job search activities.
- Provide coverage and service delivery, in-person and virtually, in all areas within Career Services at all A/D Works locations as needed and necessary.
- Demonstrate exceptional interpersonal and communication skills with customers, colleagues, and partners.
- Provide one-on-one guidance in person, remotely, and via phone of pre-employment skills and job coaching to customers regarding work history, education, interests, abilities and other relevant variables affecting employability. Track and follow up on the customer's progress.
- Interpret program requirements, benefits and other information to customers.
- Assist customers in using resource area, labor market information, resume preparation, conduct mock interviews, and other basic job search activities.
- Complete requisite data entry in Connecting Colorado and other applicable databases as required.
- Perform other duties as assigned.
SKILLS AND ABILITIES:
- Knowledge of barriers to employment from the unemployed, underemployed, and long-term unemployed, and how to navigate them towards reemployment.
- Demonstrates professionalism and exceptional customer service when working with A/D Works customers.
- Demonstrates efficient computer skills (MS Word, Excel, Power Point, and able to acquire the skills to use databases such as Connecting Colorado, CUBs, etc.).
- Knowledge of community resources (employment and non-employment); ability to act effectively as a liaison between agencies to refer customers to appropriate resources to meet their needs.
- Demonstrates organizational and multi-tasking skills, as well as diligence in follow-up.
- Ability to maintain a positive resilient attitude when dealing with challenging situations on a daily basis.
- Service First
- Excellent Quality
- Responsive Government
- Visionary Thinking
- Caring Leadership
- Effective Communication
- Fiscal Responsibility
- Respect for Others
EDUCATION AND EXPERIENCE:
- Bachelor's Degree in Social Work, Psychology, Sociology, Counseling, Human Services or related field.
- Associates Degree or two year certificate AND two (2) years of experience working with economically, culturally, or socially disadvantaged clients in the context of job counseling, vocational education, vocational or pre-employment assessment, workforce development, vocational rehabilitation or related field.
- High School Diploma or GED equivalent AND four (4) years of experience working with economically, culturally, or socially disadvantaged clients in the context of job counseling, vocational education, vocational or pre-employment assessment, workforce development, vocational rehabilitation or related field.
PRE-EMPLOYMENT ADDITIONAL REQUIREMENTS:
- Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
- Supplemental Information
- Work is generally confined to a standard office environment.
The following are some of the physical demands commonly associated with this position.
- Spends 50% of the time sitting and 50% of the time either standing or walking.
- Occasionally lifts, carries, pulls or pushes up to 20 lbs.
- Uses cart, dolly, or other equipment to carry in excess of 25 lbs.
- Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
- Verbal and auditory capacity enabling interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
- Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
- Visual capacity enabling constant use of computer or other work related equipment.
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.
Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.