Be part of a team of knowledgeable, compassionate, and helpful allies for BIAC clients. As a case manager, proactively work with clients of all ages in the Denver Metro area by phone, email, and in-person to provide guidance, support, and hope while navigating resources. The case manager is responsible for providing information about the program, initiating services with clients by assessing needs, collaboratively developing goals, and remaining a client’s primary point of contact throughout their time in the program.  This position also works with clients to collaboratively problem solve, tackle larger projects, and work towards developing a plan for long-term stability and overall well-being.

Successful case managers are 1) resilient, 2) able to maintain enthusiasm and a positive attitude in an emotionally turbulent environment,  3) able to establish and maintain trusting relationships with clients and other staff members based on openness, honesty, and a willingness to engage in difficult conversations, 4) adaptable to shifting roles of mentor/coach/team-mate depending on client needs and abilities, 5) able to approach complex problems creatively while maximizing available resources, 6) naturally curious, lifetime learners.

Goal 1: Be part of a case management team for children and adults with brain injuries. Reach out to clients by phone, email or face-to-face in the clients’ home community to provide guidance, support, and hope while navigating resources.

1.A  Assess client needs at start of services and at regular intervals to determine specific interventions

1.B With client and Youth Education Liaison (as appropriate), develop and implement a support plan with specific goals and timelines that you may work on including, but not limited to: attending appointments, helping with paperwork, providing organization tips in client’s home, setting up technology and accounts for client

1.C To complete goals, proactively check-in with clients at regular intervals to track progress and provide assistance and encouragement

1.D Carry a caseload between 75 and 150 clients (each client receives a minimum of 7 calls over a 24 month period)

1.E Create and maintain complete and accurate client records in the database

1.F Provide reports as needed to Director of Client Programs

Goal 2: As appropriate, inform, refer and help clients enroll in other BIAC services which may include, but are not limited to:

2.A Recreation programs

2.B Classes

2.C Newsletter subscriptions

2.D Educational materials

2.E Financial support programs (EOC and StepUp)

2.F Ticket giveaways

Goal 3: Serve on BIAC’s StepUp Committee on a rotating basis

3.A serve a one-year term on the committee at least once every five years

3.B participate in weekly committee meetings and provide recommendations

Goal 4: Participate in regular training and professional development activities

4.A If needed, acquire ACBIS certification (training provided by BIAC) within one year of hire date

4.B Obtain continuing education to meet ACBIS ongoing certification requirements

4.C Attend case management resource presentations/trainings as applicable and as time permits

Goal 5: Meet minimum attendance requirements for all BIAC Staff

5.A Attend all staff and departmental staff meetings as scheduled

5.B Attendance at annual BIAC events by request from the CEO (exact dates TBD) including: Board Fundraising Event (May), Pikes Peak Challenge (Sept), Professional Conference (Oct/Nov)

Required Qualifications:

  • Bachelor’s degree, or equivalent experience, in a related field
  • Knowledge of community, state, and federal resources for brain injury/disability, specifically in the Denver Metro region
  • ACBIS Certification (training provided if needed)
  • Valid Driver’s License
  • Reliable vehicle for Metro Denver travel
  • Willingness to travel to meetings and other events within the state, sometimes after hours and on weekends


  • Bilingual (English and Spanish)
  • Experience working with people with cognitive disabilities
  • Experience teaching life skills such as: organization, financial management, healthy lifestyle, social skills, job skills, computer and internet usage
  • Familiarity with SSA disability application process 

Salary: $42,500

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