Case Manager: 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provides case management services to Program Clients.

• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs; uses screening and assessment tools to ensure completion of needs-based screenings.

• Responsible for understanding and implementing the assigned program according to program funder and Volunteers of America standards and expectations.

• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

• Provides group educational and other activities for current or prospective program clients as assigned.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field. 

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position

• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Promptly and clearly documents all client interactions along with required eligibility and demographic information using designated data bases.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams. 

• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.

• Performs all other duties as assigned.

 

Service Coordinator – Case Manager

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.

• Within program guidelines, facilitate and accept referrals on residents from the Community Administrator, family members, service providers and the residents themselves.

• Assess services needed by residents in the building through surveys, visitations, group meetings, etc.  Complete an assessment and collect needed information. Responsible for identifying and serving the unique needs of the resident and utilizing screening and assessment.

• Facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.

• Provide the residents information on specific services and/or program providers, giving several options whenever possible. Complies with all Fair Housing requirements.

• Encourage the resident and/or family members to arrange for required services when possible, to maintain and encourage their independence.

• Coordinate and monitor the services and activities of providers to residents to assure quality of care and cost effectiveness. Advocate for residents per their wishes. 

• Maintain up-to-date files on service providers in the community by installing and becoming knowledgeable with the United Way database and Benefits Check-up.

• Maintain and submit accurate and updated records on all residents to include the services they receive.

• Develop support groups and workshops in response to needs and facilitate /co-facilitate these groups on a regular basis.

• Assists in relocating residents as needed and securing emergency housing. 

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

• Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines. 

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. 

• Clearly documents all client interactions along with required eligibility and demographic information.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams. 

• Must complete annual CEU requirements.

• Performs job responsibilities in accordance with the Social Work Code of Ethics. 

• Perform all other duties as assigned. 

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