Job Description: 

POSITION SUMMARY:
As Judi’s House/JAG Institute continues to grow, the importance of integrating an experienced Chief Operating Officer (COO) into the organization has become clear. One of the main responsibilities of the COO will be to increase and sustain operational capabilities that facilitate the delivery of critical grief resources and measurable impact to more grieving children and families in Colorado and beyond. Reporting to the CEO, the COO will lead the internal operations of the organization, overseeing financial, legal, administrative, human resources (HR), information technology (IT), physical infrastructure, and the operational components of all initiatives. This seasoned, strategic, process-minded, and action oriented leader should have experience scaling initiatives, leading a team, and developing a service oriented performance culture among a group of diverse, talented individuals. The COO must be a leader who is able to help others deliver measurable, cost-effective results that make the organization’s vision a reality, including demonstrating skills in business plan development for future growth and expansion. This organized and motivated individual must have strong time, resource, project, and change management skills that can be applied towards improving planning processes and work flow. Business acumen in the areas of product development, program scaling, sustainability planning, and marketing are necessary, as well as operational experience in a behavioral health or health care setting. Importantly, the successful COO will have the management and leadership skills to tap into the strengths that each member of the team brings to this mission, facilitating accountability internally as well as to external stakeholders. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, it is also critical that changes consider the creative and compassionate spirit that drives the team and its individuals.

ORGANIZATION BACKGROUND:
Judi’s House is a community-based, nonprofit bereavement center for children and families located in Denver, Colorado. Co-founded by former NFL quarterback Brian Griese, who lost his own mother to cancer when he was 12, and his wife, Dr. Brook Griese, a child clinical psychologist, the vision of Judi’s House is that no child should be alone in grief. In order to achieve this vision, Judi’s House is committed to providing comprehensive, innovative services for bereaved youth and families at Judi’s House as well as in school- and community-based bereavement groups throughout Metro-Denver and beyond. Judi’s House is also committed to contributing scholarly knowledge about the diverse needs of the bereaved and the impact of varied grief support services. Towards this effort, Judi’s House established JAG Institute, a center of learning, focused on expanding the evaluation, research, training and technology initiatives necessary to successfully disseminate trauma-informed bereavement programs. JAG Institute now houses the large-scale research initiative conducted in collaboration with the University of Colorado for over a decade. The integration of research and practice in our community-based setting has uniquely positioned Judi’s House to create social change around the issue of childhood bereavement and serve as a national leader in the effort to increase access to effective, whole-family care for bereaved children and families.

JUDI’S HOUSE ATTRIBUTES AND COMPETENCIES:
Judi’s House expects to achieve its vision by adhering to three core values: COMPASSION, ACCOUNTABILITY and RESPECT. Nothing is more important than having a team of people that incorporate these values and hold each other accountable for living this culture every day at Judi’s House:
• Respect – Demonstrates, through behavior and communication, a respect for the work environment and for fellow colleagues. Takes care of communal space and considers how actions will affect others. Helps coworkers when able to make the jobs of others easier or more productive.
• Accountability –Accountable to others, and effective in promoting an accountable culture when working in teams. Willing to make appropriate sacrifices to meet team goals.
• Compassion – Exhibits compassion towards the children and families who seek our help and for fellow staff, trainees, and volunteers. Sensitive to the nature of Judi’s House work.
• Integrity – Maintains high ethical standards. Exemplifies honesty with strong moral principles. When situations are ambiguous, is inclusive and collaborative when making decisions. Earns trust and maintains confidences.
• Positive Attitude –Consistently looks for the good in coworkers and workplace. Maintains enthusiasm for the work they do and the larger mission.
• Adaptability – Demonstrates an ability to learn quickly and adapts to changing environments.
• Organization – Able to work in a systematic manner; documents key processes as needed to allow transparency across other team members.
• Efficiency – Prioritizes tasks appropriately and focuses on higher priorities to produce key results with minimal wasted effort.
• Persistence – Demonstrates tenacity and willingness to take initiative and contribute to departmental and team goals.

Areas of Responsibility

ESSENTIAL DUTIES/RESPONSIBILITIES:
• Oversee internal operations in partnership with the CEO and Chief Clinical Officer (CCO), allowing the CEO to focus more on strategic growth and development of the organization.
• Provide experienced leadership in the growth of new initiatives, organizational change management, and leadership support/coaching for other managers on staff.
• Lead the organization’s financial, budgeting, and administrative processes—including HR, payroll, and benefits functions—with an eye to continuously develop and improve systems.
• Lead Judi’s House technical staff to design an IT plan for the future, and implement it successfully to meet IT needs (hardware and software) as the organization grows.
• Oversee the management of the organization’s physical infrastructure, physical space, and system maintenance with assistance from operations and administrative staff.
• Coordinate the annual operations plan and budget.
• Lead the performance management process that measures and evaluates progress against goals for the organization.
• Provide for all staff a strong day-to-day leadership presence and support an open-door policy among all staff.
• Produce and implement a balanced scorecard metric identifying and tracking success indicators throughout the organization.
• Instill a talent development and “coaching” culture within JH/JAG; upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation, and recruiting.
• Oversee the accounting system and Controller, providing the organization with quick access to financial information and enabling strategic budgeting.
• Review and approve preparation and finalization of monthly and annual financial reporting materials and metrics for Judi’s House Finance Committee and Board of Directors.
• Oversee budgeting, financial forecasting, and cash flow for administration, existing programs, and proposed new growth opportunities.
• Present to the Board of Directors at quarterly meetings and serve on several board committees.

OTHER DUTIES/RESPONSIBILITIES:

• Cultivate the values of JH/JAG throughout the organization.
• Attend team and organizational meetings, activities, and events as required.
• Collaborate with Judi’s House staff and perform job duties to advance the organization’s mission and vision.
• Demonstrate ability to work independently and within a team and seek guidance as appropriate.
• Demonstrate ability to prioritize, attend to, and complete multiple tasks efficiently and effectively.
• Comply with all organizational policies and procedures.

EDUCATION OR FORMAL TRAINING:
• Bachelor’s degree required; Master’s degree in business or health administration preferred.

SUPERVISORY DUTIES:
• Oversee all aspects of operations, administration, technology, finance, communications and development for Judi’s House/JAG Institute, with direct and indirect reporting from key staff within each of these areas, in order to support the execution of the three core initiatives (Direct Services, Training and Education, and Evaluation and Research) in close collaboration with the CCO and CEO.

Requirements/Qualifications

  • Oversee internal operations in partnership with the CEO and Chief Clinical Officer (CCO), allowing the CEO to focus more on strategic growth and development of the organization.
  • Provide experienced leadership in the growth of new initiatives, organizational change management, and leadership support/coaching for other managers on staff.
  • Lead the organization’s financial, budgeting, and administrative processes—including HR, payroll, and benefits functions—with an eye to continuously develop and improve systems.
  • Lead Judi’s House technical staff to design an IT plan for the future, and implement it successfully to meet IT needs (hardware and software) as the organization grows.
  • Oversee the management of the organization’s physical infrastructure, physical space, and system maintenance with assistance from operations and administrative staff.
  • Coordinate the annual operations plan and budget.
  • Lead the performance management process that measures and evaluates progress against goals for the organization.
  • Provide for all staff a strong day-to-day leadership presence and support an open-door policy among all staff.
  • Produce and implement a balanced scorecard metric identifying and tracking success indicators throughout the organization.
  • Instill a talent development and “coaching” culture within JH/JAG; upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation, and recruiting.
  • Oversee the accounting system and Controller, providing the organization with quick access to financial information and enabling strategic budgeting.
  • Review and approve preparation and finalization of monthly and annual financial reporting materials and metrics for Judi’s House Finance Committee and Board of Directors.
  • Oversee budgeting, financial forecasting, and cash flow for administration, existing programs, and proposed new growth opportunities.
  • Present to the Board of Directors at quarterly meetings and serve on several board committees.

Compensation/Benefits

Competitive compensation commensurate with experience.
Very generous benefits package, including 100% employee covered health insurance.
Great work life balance with many perks.

How To Apply

Please submit resume and cover letter to: hr@judishouse.org

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