Overall Job Objective


The City of Boulder's Communication Department is seeking applicants for a full-time Communications Manager I. The ideal candidate will be responsible for creating and executing communication plans for assigned departments and projects, manage communications involving both city operations and projects, and serves as an integral part of the community outreach team. This candidate should have experience developing and managing communication plans that leverage city communication platforms and public media opportunities.


Duties & Responsibilities


1. Performs communication management as follows:  
• Serves as a member of the City of Boulder Communication Department's Management Team, assisting in developing strategies and communication plans for the city and serves as a consultant to, and member of the leadership team of, assigned city department(s).
• Understands the mission and services provided by assigned department(s) in order to actively promote them to the community.  
• Remains aware of sensitive or political issues related to assigned department(s) and provides public relations counsel to department leadership and the City Manager's Office.
• Develops and manages communication plans that leverage city communication platforms and public media opportunities to address the communication needs of assigned department(s) and workgroups.  
• Supervises Communication Specialists and interns to develop communication skills and implement communication plans for priority projects. Establishes and communicates work quality and performance standards.
• Creates draft, sample and final materials, such as press releases, video scripts, brochures and newspaper ads and designs activities to address communication needs.  
• Provides Communication training and supports the staff in carrying out the processes and products recommended.
• Keeps current with industry trends and emerging communication technologies, including social media, media relations, and evaluation metrics.
• Serves as the official spokesperson for assigned department(s)
• Reviews and edits public information products before they are released.
• Works with staff teams to create integrated approach to communications and outreach that support public participation processes.
• Audits and establishes metrics to evaluate assigned department(s)' communication effectiveness through staff interviews, metrics and industry best practices.
• Coordinates messages and activities with the Communication Department and collaborates on politically sensitive issues.
• Develops plans, processes, and materials that assist management teams in carrying out initiatives.
2. Supervises, initiates and develops internal and external public information for city department(s) as assigned:
• Directs the internal and external development and maintenance of assigned department(s) websites and intraweb sites.
• Reviews and writes news releases, newsletters, brochures, flyers, public service announcements, social media posts, scripts, talking points, presentations, and other communications materials. 
• Establishes good working relationships with members of the media to facilitate timely, accurate, and positive coverage. Answers information requests from the news media and public as needed. 
• Coordinates employee news from assigned department(s) with Internal Communication Specialist for organization newsletters and staff meetings
• Develops and conducts communication trainings, including writing seminars, spokesperson trainings and key message trainings, for assigned departments and city staff.
3. Provides support to Communication Department and assigned departments' management teams in implementing citywide, departmental, and inter-divisional initiatives:
• Advises and coaches city staff on media relations strategies and prepares statements and quotes for City Manager, City Council and other staff, as needed.
• Evaluates news items submitted to the City Manager's Office by all city departments 
• Manages, edits, verifies accuracy of all news releases 
• Leads response to media inquiries for the City Manager's Office and city departments, as needed
• Initiates regular contact with the media to pitch story ideas, provide city information and to coordinate and/or conduct live interviews, as needed
• Tracks progress on department goals/work plans and gathers information for reports to the City Manager and City Council.
• Provides communication counsel to outreach teams and reviews materials for community outreach
• Represents the Communication Department on assigned committees and participates on assigned cross-functional teams. 
• Coordinates responses to requests for information from the public and the City Manager's Office by ensuring timely and appropriate replies.
• Develops and manages Communication budget and work plan for assigned department(s).
• Attends City Council and advisory board meetings as required.
• Plans and coordinates news conferences and briefings, as needed.
• Staffs the Joint Information Center or the Emergency Operations Center in the event of emergencies to gather information, write news releases, update the emergency webpage, update the emergency phone line, and to respond to media and public inquiries. 
• Provides support for the PIO by responding to an emergency scene, as needed, to gather appropriate information for the media, serve as spokesperson both on camera and off and alert appropriate staff and City Council. 
• Hosts show(s) on the city's Channel 8 conveying city priorities and information to the Boulder community.
4. Other:
• Performs related duties as required to meet the needs of the city.  
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.  Responsible for the safety of self, others, materials, and equipment.  Uses all required safety equipment.  Reports all accidents and damage to city property.  
• Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally duties are listed from most to least critical or time consuming.
The City of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions.  
City of Boulder employees strive to respect and appreciate each individual's differences, and to work effectively with all people and their diverse backgrounds.  We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences.  We achieve organizational goals through inclusive problem solving, planning, and decision-making.  Community partnerships are included in this effort.



Bachelor's degree in Communication, Journalism, Public Relations, or related field, including a minimum of five years related experience in municipal government or large public or private agency.  Or an equivalent combination of education and experience.  Minimum of two years supervisory experience.  Experience as the media spokesperson for an organization.  Excellent verbal and written communication and presentation skills, including demonstrated ability to write news releases and respond appropriately to media questions both on and off camera.  Ability to respond to requests for information in a timely manner and to use discretion with confidential information.  Work experience demonstrating excellent organizational skills, including the ability to manage multiple tasks simultaneously.  Demonstrated ability to resolve issues using own initiative, under minimal supervision, time pressure, and in difficult situations.  Demonstrated ability to establish and maintain effective working relationships with the press and news media, other agencies, the public, and city staff.  Relevant work experience must have been completed or current within the five years prior to application.  Ability and willingness to work evenings and weekends, including availability for communication response to emergencies on a 24-hour basis.  This includes, if other city communication staff are unavailable, responding to emergency scenes in which media are present until situation is resolved or until all media have left the scene.  Valid Colorado driver's license and independent transportation to attend to all essential functions.  Have and maintain acceptable background information, including criminal conviction history and credit history, and motor vehicle record. 
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Experience working for a highly engaged municipal government or large public agency, including human resources, recreation, arts and culture or conservation departments. Experience working in a university community.  Emergency response experience including wildfires, floods and other natural hazards. Experience handling sensitive and confidential material.  Experience with the Internet and web development.  Experience managing crisis communications, including natural disasters and loss of life. Experience responding to Colorado Open Records Act requests. Experience with communication branding and project management.  Computer literate (Microsoft Word), including Internet posting, e-mail and database management.  Familiar with Associated Press Stylebook.

Supplemental Information

WORKING CONDITIONS – Required Physical and Mental Effort, and Environmental Conditions:

Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person.  Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials.  Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment.  Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting.  Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard.  Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.

Work Environment: Works primarily in a clean, comfortable environment.  Works in a setting subject to continuous interruptions and background noises.

Machines and equipment used include, but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, calculators and copy/fax machines.

ACCOMMODATIONS:  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Note:  The above description is illustrative only.  It is not meant to be all-inclusive.


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