OVERALL JOB OBJECTIVE:

Responsible for assisting with developing, coordinating, and implementing public relations, marketing, and/or educational programs for assigned departments or divisions under the direction of a supervisor. Specific functions may include, but are not limited to, handling electronic and print media activities, press releases, and advertising; meeting with interested parties to market programs and services; writing and editing written materials for a variety of audiences and mediums; graphic design including planning, developing, and implementing a variety of information pieces for use by employees and the general public; developing public education programs and materials for a variety of audiences; and attending neighborhood meetings, community events, school groups, faith groups, club meetings, etc.; Communication Specialist I may also be responsible for maintaining the department/division website and social media presence.

In addition to the online application, a Resume and Cover Letter are required to be considered for this position.

 

DUTIES & RESPONSIBILITIES:

1.    Communication and Writing Skills: Facilitates good communication with the community, staff and supervisors, and exhibits excellent written and verbal communication skills at all times. This includes preparing work products on time that are free from error, sharing information and receiving feedback, listening to and respecting input, participating in workgroup conversations, and dealing tactfully and directly with issues that arise. Exhibits excellent writing skills and uses AP style format for all written work.
 
2.    Public Information Support: Supports departments or divisions with communication expertise for various activities. Projects may address outreach, education, public information, media response or updates.  This includes developing and implementing communication plans under the direction of supervisor, drafting news releases, ads, brochures, newsletters, etc. Supports Communication Department at the Emergency Operations Center, shelters, on scene or as assigned during city emergencies and/or disasters.
 
3.    Web Site Management:  As directed, updates internal and external Web sites, including expanding and managing the general content, improving the appearance and usability of the site, and creating new Web sites. Strives for effective information sharing between the city and the Web users. Web work is highly accurate, complete and timely.
 
4.    Teamwork: Treats coworkers and supervisors with respect and courtesy.  Participates as a member of a team and executes assignments as directed. Observes staff and office protocol. Establishes and maintains effective working relationships at all levels of the organization.
 
5.    Other:
  • Performs related duties as assigned to meet the needs of the city.
  • Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.  Responsible for the safety of self, others, materials, and equipment.  Uses all required safety equipment and follows all safety regulations, policies and procedures.  Reports all accidents and damage to city property.
  • Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally, duties are listed from most to least critical or time consuming.
 

QUALIFICATIONS:

REQUIRED MINIMUM QUALIFICATIONS:

Bachelor's degree in Journalism, Communications, Public Administration, Public Relations or related field, or an equivalent combination of education/experience.  One or more years of communications or related experience.  Excellent writing and editing skills.  Previous experience in writing, Web site design and maintenance, and problem-solving.  Demonstrated ability to effectively communicate and work with public.  Demonstrated ability to work under pressure to meet deadlines. Valid driver's license and independent transportation to attend all essential functions.  Have and maintain acceptable background information, including criminal conviction history and credit history, and motor vehicle record. 
 
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Experience working in a public sector setting. Demonstrated strategic agility to anticipate potential outcomes and consequences related to communication issues.  Interpersonal savvy to relate to staff to build effective relationships.  Reputation for integrity and trust in dealing with confidential information.  Ability to deal with ambiguity and effectively cope with change in work plans and priorities.
 

SUPPLEMENTAL INFORMATION:

WORKING CONDITIONS – Required Physical and Mental Effort, and Environmental Conditions:

Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person.  Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment.  Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting.  Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard.  Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works primarily in a clean, comfortable environment.  Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include, but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, calculators and copy/fax machines.
 
ACCOMMODATIONS:  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
 
Note:  The above description is illustrative only.  It is not meant to be all-inclusive.
 
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