Communications Specialist

Summary

Description

We are looking for a Communications Coordinator to join the Fiscal Agent Operations Unit! 

The Fiscal Agent Operations unit is responsible for overseeing the day-to-day operational functions that support the administration of Colorado’s Medicaid and Child Health Plan Plus (CHP+) programs. A core component of this work includes supporting all provider activities, such as provider enrollment, claim submission, communications, call center operations, and training. By maintaining these functions, the unit ensures providers receive accurate information, timely assistance, and streamlined access to participate in the program.

We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from hybrid, to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage. 

**Please note – equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.**

Description of Job

WHAT YOU'LL BE DOING AS COMMUNICATIONS COORDINATOR: 

• Draft, edit, and finalize provider communications including newsletters, bulletins, web postings, and memoranda;

• Review and approve content to ensure accuracy, clarity, and alignment with Department policies and messaging;

• Apply AP style and the Department’s style guide to maintain consistency and quality across all communications;

• Translate complex policy, regulatory, and technical information into clear, provider-friendly language;

• Collaborate with subject matter experts to gather, verify, and refine content for publication and training;

• Coordinate the development and distribution of provider communication materials;

• Assist with the creation and maintenance of training materials and supporting documentation;

• Update and maintain web content to ensure information is current, accurate, and accessible;

• Ensure communications meet ADA accessibility standards;

• Track and manage communication assignments and deadlines to support timely delivery;

• Manage deliverables and approvals with the core MMIS vendor;

• Participate in delivering live instructor led training presentations and answering live complex questions during those training sessions;

• Review and analyze provider issues related to claims, eligibility, provider enrollment, and financial processes;

• Research and resolve inquiries using the Colorado Medicaid Management System (MMIS) and other applicable tools;

• Interpret and apply Medicaid policies, regulations, and billing practices to ensure accurate issue resolution;

• Other Duties as Assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

RESIDENCY REQUIREMENT: 

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

CLASS CODE & CLASSIFICATION DESCRIPTION:

MINIMUM QUALIFICATIONS: 

There are two ways to qualify for this position:

Option 1:

Experience Only:

Six (6) years of professional experience in health care operations, technical writing, communications, or instructor led training.

OR

Option 2:
Education and Experience:

A bachelor's degree from an accredited institution in Business Administration, Management, or a related field; AND two (2) years of professional experience in health care operations, technical writing, communications, or instructor led training.

Appropriate education will substitute for the required experience on a year-for-year basis. Relevant education will be calculated as the following:

• An associate will count as two years of experience

• A bachelors will count as four years of experience

• A masters degree will count for six years of experience

• A doctorate or juris doctorate degree will count for seven years of experience

PREFERRED QUALIFICATIONS:

• Prior state experience related to the duties of this position. 

• Prior experience in healthcare, Medicaid experience a plus.

• Prior experience with communications, technical writing.

• Developing and delivering instructor led training.

• Managing and coordinating communication with vendors.

DEFINITION OF PROFESSIONAL EXPERIENCE:

 Work that involves exercising discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. 

CONDITIONS OF EMPLOYMENT:

• All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.

• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

APPEAL RIGHTS:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Supplemental Information

HOW TO APPLY (PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.

ADAAA Accommodations: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Minnie Kaur, at anupreet.kaur@state.co.us.

The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.