Summary
Description
Job Description:
RE/MAX is looking for a Community Specialist to join our marketing team and be dedicated to the customer engagement and adoption team—serving as an internal agency relationship between departments and is an out-of-the-box thinker and team player.
The role is responsible for fostering and managing relationships within a solution or service’s user community. Engage with users across various platforms, such as forums, social media, and online communities, to facilitate discussions, provide support, and gather feedback. By creating and nurturing a vibrant, supportive community environment, this role helps to enhance user satisfaction and loyalty. The Community Specialist also acts as a liaison between the users and internal teams, ensuring that user insights and needs are communicated to help drive product improvements and innovation. Key aspects of the role include writing knowledge base articles, monitoring community feedback, sentiment and understanding, as well as building and maintain lists of user groups and facilitating relationships across the network.
As a Community Specialist, you will be responsible for maintaining your own schedule and managing your time across all tasks. Additionally, it is expected that you are producing work that is imaginative, original, accurate and grammatically correct as you are representing the most recognized brand in the real estate industry.
Job Duties/Essential Functions:
· Manage the content creation process for knowledge base articles from concept to distribution and drive engagement with user groups.
· Have an affinity to developing relationships and connecting users with each other to match solutions and services that can support their business.
· Support the identification and creation of user feedback and “reasons to believe” for solutions and services—helping to develop various go-to-market strategies.
· Research RE/MAX technology and solutions, as well as real estate best practices, to have a finger on the pulse of what’s happening in varying markets across the country and how it can be delivered to various user groups across the network.
· Ongoing outreach to internal teams to stay up-to-date on releases and areas of focus in order to drive traffic, engagement and hit KPIs and results as needed.
· Partner with social media teams and various leadership to manager users in official company groups, as well as unofficial groups managed by various members of the RE/MAX network.
· Other job duties as assigned.
Preferred Education Requirements:
· BS/BA degree in marketing, advertising, communications, instructional design, or equivalent.
Years of Experience:
· 1-3 years content marketing experience
Years of Management Experience
NA
Preferred Licensing, Certificates, and Skills
· Ability to work independently and manage your daily tasks without direct supervision.
· Creative thinking and writing skills are a must, plus clarity and accuracy.
· Organized and able to meet various deadlines.
· Experience with content outreach and building relationships with audiences.
· Self-motivated with a startup mentality.
· Excellent communication skills, both verbally and written.
· Ability to think creatively to develop successful and shareable content.
· Ability to report on key metrics.
Standard Preferred Knowledge, Skills, and Abilities:
· Strong planning, copywriting and editing skills to generate a large volume of content that will be used across numerous internal and external channels and tailored to specific audience segments.
· Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and the function and fulfills responsibilities of the job.
· Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture.
· Decision Quality: Makes sound decisions quickly, gathers information, considers long term repercussions of decisions, is accountable for decisions.
· Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress.
Hire Range/Rate:
$$43,000 – $55,250
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical, Dental, and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered in-person and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity, Equity, and Inclusion
- Parenting
- Remote
- Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
