|Position Title||Desktop Support Liaison|
|Salary for Announcement||
The salary range is $45,300- $56,650.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. MSU Denver offers a full benefits package.
|Employee Category||Professional staff|
|EClass Code||Full Time Professional Staff|
Our Desktop Support Liaison has personal involvement in daily end-user support to students, faculty, and staff either in-person or remotely. We understand the interconnections of all our IT systems and services, and we excel at helping our clients navigate them. The Desktop Support Liaisons is a resource to all faculty, staff and students, and oversees second and third level issues for MSUDenver supported services. You will work with all teams in ITS but closely with Service Desk, Desktop Systems Engineering, Client Configuration, and Learning Spaces teams to provide outstanding computer hardware and software support throughout entre university.
Technical Support Delivery, Collaboration & Outreach
Project Research, Reporting, & Documentation
Personnel and Customer Relationship Management
Other Tasks as Assigned This may include special project assignments. On occasion, you may be required to work after-hours or perform on-call work. While infrequent, you may be periodically asked to travel for conferences or training opportunities.
· 3 or more years’ experience providing customer service in an Information Technology environment
Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications.
Physical requirements of position: Must be able to move objects weighing up to 40 pounds (following safety procedures and working with other employees), and be able to physically navigate through campus and campus buildings.
· Bachelor’s Degree from an accredited College or University
|Closing Instructions||Open Until Filled|
|To ensure full consideration, applications must be received by 11:59pm (MT)||02/24/2021|
|Special Instructions to Applicants||
IMPORTANT: In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com.
References refers to a list of three professional references and their contact information.
Official transcripts will be required of the candidate selected for hire.
|Talent Team Representative||Araceli Cortez|
|Talent Team Representative Efirstname.lastname@example.org|
MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.
We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
- Resume or Curriculum Vitae
- Cover Letter/Letter of Application
Required fields are indicated with an asterisk (*).