Summary
Description
MONTROSE COUNTY BENEFIT INFORMATION:
2024 Montrose County Benefit Information
General Statement of Duties: Provide oversight, technical leadership, expert guidance, coordination and support for Montrose County’s digital accessibility compliance and social media platforms.
Supervision Received: Works under the direction of the Communications Director and establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals.
Supervision Exercised: This position has no supervisory responsibilities.
Essential Functions:
- Demonstrate proficiency and expertise with applicable digital accessibility laws, regulations and standards.
- Develop and implement standardized policies, guidelines and processes for reviewing and modifying documents and digital assets to ensure consistency and efficiency.
- Establish and execute an annual compliance plan to ensure adherence to evolving digital accessibility standards.
- Act as a primary contact for citizens, providing information in accessible formats upon request.
- Drive initiatives to enhance digital accessibility and manage all aspects of the complaint process from intake to final resolution.
- Coordinate with Elected Officials and Divisions to prioritize and execute digital accessibility improvements.
- Lead comprehensive remediation efforts and determine the appropriate accessibility standards for remedial action.
- Serve as a final approver for documents and digital assets by conducting thorough accessibility checks and providing feedback or instruction for revisions as necessary to ensure compliance before distribution.
- Evaluate and select tools or software to aid in the review and modification of documents, applications, and other assets to ensure accessibility compliance.
- Develop comprehensive employee communication materials, help guides and training modules, and conduct engaging training sessions to facilitate the adoption of new processes and technologies, emphasizing follow-up measures for sustained success and continuous improvement.
- Prepare reports on the organizations digital accessibility efforts and provide recommendations for enhancement.
- Collaborate with appropriate Elected Officials and Division Heads to develop and implement social media strategies that foster connection between the county and its residents through various social media platforms and tools.
- Attend events and programs to obtain photos and/or video for social media content creation.
- Respond as appropriate in a timely manner to comments and direct messages on social media apps.
- Stay up-to-date on social media strategies, trends and digital advertising tactics.
- May perform other duties as assigned.
- Regular and predictable attendance is required.
Minimum Qualifications
Required Knowledge, Skills and Abilities:
Education: Bachelor’s degree from an accredited college or university in digital/social media management/communications, digital accessibility, or a related field. A minimum of five (5) years professional experience working with digital media may be substituted for completion of the Bachelor’s degree.
Experience: A minimum of three (3) years digital and social media management. Strongly desired one (1) year of work-related experience in digital accessibility, developing processes and deliverables to ensure compliance or an equivalent combination of education & experience.
Required Knowledge: In-depth understanding of social media apps, social media marketing, Web Content Accessibility Guidelines (WCAG) and Colorado HB21-1110 or related legislation.
Language Skills: Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must be able to read, understand, and interpret complex documents. Must understand and follow verbal and written instructions. Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have understanding of current technical report and business correspondence writing techniques and methods. Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, technical reports, procedure documents and manuals. Must be able to make effective and persuasive presentation on complex topics to a wide variety of audiences.
Interpersonal Skills: Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Have strong customer service orientation and work collaboratively within a team environment. Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations. Must have the skill to organize work flow and accomplish established objectives. Possess the ability to recognize when confidentiality is required and maintain strict confidentiality. Must maintain appropriate professional boundaries in relationships with customer/clients and the general public.
Mathematical Skills: Must have the ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Skills: Must be able make rational decisions through sound logical and deductive processes and make sound judgments, decision making, problem solving, while planning directing and monitoring the work of the agency. Must be able to analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend or implement best options in support of goals and objectives. Consider concrete and abstract variables. Must have the ability to analyze, appraise and organize facts, evidence and precedents concerned in difficult and complex cases and present material in a clear and logical form, including oral and written presentations, briefs, opinions, orders or decisions. Must be able to successfully manage multiple projects and complete work under pressure pursuant to deadlines.
Office Technology/Computer Skills: Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities. Must have extensive experience in social media apps, graphic design, word processing, database manipulation, spread sheets, and email with a high degree of accuracy. Must be able to learn the software and programs related to the position and the County. Skill in the identification of system needs and problems.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand for long periods of time; use hands and fingers to handle or feel; and reach with hands or arms. The employee is required to stand, walk, climb or balance, twist, stoop, kneel, crouch. Must be able to respond to the customers’ needs and perform tasks requiring extensive hand and eye coordination. Dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects. The employee must frequently lift and/or move objects up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Physical ability and mobility to drive a motor vehicle to and from field and meetings as required. Ability to work extended shifts and attend training and meetings outside of regularly scheduled hours and the ability to work in stressful situations.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to tolerate and be productive in a quiet to moderate noise level in the work place. Employee will have periodic exposure to hazards in the field such as driving and inclement weather.
Special Requirements: Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
