Summary
Description
A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!
Remarkable Benefits Offered by CoBank
- Careers with a purpose. Stand for something!
- Time-Off Packages, boasting over 20 days of vacation, 10 paid sick days and 11 paid holidays
- Competitive Compensation & Incentive
- Hybrid work model: flexible arrangements for most positions
- Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
- Robust associate training and development with CoBank University
- Tuition reimbursement for higher education up to $10k
- Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
- Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
- Associate Resource Groups: creating a culture of diversity and inclusion
- Recognize a fellow associate through our GEM awards
Job Description
The Director of Innovation and Technology Operations is responsible for overseeing the strategy, implementation, and management of end user computing solutions and services within the organization. This role involves ensuring that all end-user technology, including desktops, laptops, mobile devices, and related software, is effectively managed and aligned with the organization's strategic objectives. The Director will lead a team of TDI professionals and work closely with other departments to enhance user experience, streamline operations, and support organizational growth.
Essential Functions
1. Strategic Planning and Leadership:
o Develop and implement the end user computing strategy to align with organizational goals and IT objectives.
o Lead and mentor the EUC team, providing guidance, training, and performance evaluations.
o Manage the EUC budget, including forecasting, expense control, and financial reporting.
2. Automation and Efficiency:
o Develop and implement automation strategies to optimize and streamline end user computing processes, such as device provisioning, software deployment, and support workflows.
o Hands-on experience with automation tools and technologies, to automate tasks such as user account management, software installation, and system configuration. Implement and manage solutions for automated patch management, compliance reporting, and endpoint protection.
o Design, develop, and maintain scripts and automation workflows to reduce manual intervention and improve operational efficiency.
o Monitor and assess the impact of automation initiatives, ensuring they meet performance and reliability expectations.
3. Technology Integration and Innovation:
o Evaluate and recommend new technologies and solutions to improve end user computing capabilities.
o Lead initiatives to implement new tools, technologies, and processes that enhance efficiency and productivity.
o Stay updated on industry trends and emerging technologies to drive innovation within the EUC domain.
4. End User Technology Management:
o Oversee the lifecycle management of end user devices, including procurement, deployment, maintenance, and retirement.
o Ensure the effective management and support of desktop and mobile operating systems, productivity software, and associated applications.
o Implement and maintain end user device policies, procedures, and standards to ensure security and compliance.
5. User Experience and Support:
o Develop and enforce standards for end user support, including service desk operations, troubleshooting, and issue resolution.
o Collaborate with other IT teams to ensure seamless integration and support of end user systems.
o Monitor user satisfaction and feedback, making improvements to enhance the end user experience.
6. Compliance and Security:
o Ensure that end user computing systems adhere to organizational security policies and regulatory requirements.
o Implement and monitor security measures to protect end user devices and data from threats and vulnerabilities.
o Coordinate with the IT security team to address and mitigate potential security risks.
7. Scaled Agile SAFe:
o Manage and oversee EUC-related projects, including technology upgrades, deployments, and migrations.
o Work closely with Product in PI Planning and execute on committed work, timelines, and resource requirements, and ensure successful delivery.
8. Collaboration and Communication:
o Work closely with other IT leaders and departments to align end user computing strategies with broader IT and business objectives.
o Communicate effectively with stakeholders to understand their needs and address any concerns related to end user technology.
Education
- Bachelor's Degree in Information Technology, Computer Science, or a related field, required
Work Experience
7 years of relevant experience, preferably in IT management, with a focus on end user computing required
3 years of leadership experience managing IT teams and projects. required
o Strong knowledge of end user computing technologies, including desktop and mobile operating systems, productivity software, and hardware.
o Proven experience in managing IT teams, budgets, and projects.
o Hands-on Automation Experience: Proficient in scripting languages (e.g., PowerShell, Python) and automation platforms (e.g., Microsoft SCCM, Microsoft Intune). Demonstrated ability to develop and implement automation solutions that enhance operational efficiency and effectiveness.
o Excellent problem-solving, analytical, and communication skills.
o Ability to effectively manage multiple priorities and work under pressure.
o Strong understanding of IT security practices and compliance requirements
Travel Requirements: • Office-based with occasional travel to other company locations as needed. • Flexibility in working hours may be required to support various time zones and urgent issues.
About CoBank
The typical base pay range for this role is between $140,052 – $194,742. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.
CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.
REASONABLE ACCOMMODATION
We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
CoBank is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
