Position:                     Director of Operations

Status:                        Exempt, Full time (40 hrs./wk.)

Reports to:                 CEO

Pay:                             Salary, DOE

Organization Description:

The Climbing Wall Association (CWA) is a non-profit, trade association serving the growing indoor recreational climbing industry. The CWA’s membership includes commercial climbing gyms, climbing equipment manufacturers, climbing wall design/build firms, climbing sports media, and other industry players. Our mission is to support the growth, health, independence, and professionalism of the climbing wall industry. We do this by developing and maintaining industry standards and practices, training and credentialing professionals, representing member interests in regulatory and legislative processes, sponsoring events and educational initiatives, hosting an annual conference, and promoting the sport of climbing to increase market size and improve market climate.


Who We Are Looking For:

The successful candidate will be an experienced operations director with supervisory experience and excellent interpersonal skills. We’re a small organization and a small team, so we’re looking for an all-rounder who can manage day-to-day operations to keep us on track as we help build a new industry. We are looking for someone with a “get it done, whatever it is” attitude who is efficient, detail-oriented, and motivated to succeed. Direct reports will include membership, events, and bookkeeping. Of course, you will have strong analytical skills and be completely comfortable with accounting software, financial reporting, database management, and other common business processes and systems. The ideal candidate for this position possesses proven leadership skills, sensitivity, and the confidence to bring out the best from each member of the team. You’ll be a better fit if you are a climber.


Position Summary:

The Operations Director is responsible for managing the day-to-day operations of the association. The Operations Director, in consultation with the CEO, is responsible for planning, resource allocation, personnel management, and monitoring of CWA’s operations to ensure that objectives are met efficiently and cost-effectively. The Operations Director must be a leader with strong problem-solving skills, excellent judgement, and be able to make sound decisions consistently that encourage association growth and customer satisfaction.


Essential Duties:


Business Process and Process Improvement

  • Evaluate current business processes to improve quality, consistency, efficiency, and cost-effectiveness.
  • Ensure that all critical business processes are defined, documented, and kept up-to-date.
  • Analyze the current technology infrastructure and make recommendations for improvement.
  • Research implement and train staff on new business processes.


Operations Management & Supervision

  • Provide a consistent and positive day-to-day leadership presence.
  • Promote the values of CWA within the organization: adventure, responsibility, community, education, and excellence.
  • Cultivate a “coaching and mentoring” culture within CWA that leads to excellent performance.
  • Oversee membership and events operations to ensure monthly, quarterly, and annual goals are met efficiently and cost-effectively.
  • Analyze staffing and resource allocation and make recommendations to CEO.
  • Identify, cultivate, and train excellent staff members for the CWA
  • Improve employee engagement and satisfaction through professional development and job-specific training.
  • Other duties as assigned.


Monitoring & Reporting

  • Monitor monthly, quarterly, and annual goal-setting process within the CWA that addresses the strategic objectives of the organization.
  • Identify metrics to measure activity, productivity, and performance in all departments and programs
  • Implement reporting systems that measure and evaluate progress against annual goals for the organization
  • Monitor financial performance to ensure income and expenses are within approved budgets.
  • Communicate results in writing to CEO monthly and to the board quarterly.



  • Assist CEO and board in reviewing and revising strategic and annual plans periodically.
  • Coordinate the development of the annual operations plan and associated budget.
  • Work with department staff to develop well-researched annual business and financial plans with clear deliverables and schedules.
  • Work with department staff and project managers to report progress periodically.




Education: Bachelor’s degree in business, marketing or related field (MBA preferred); or equivalent work-related experience.


Experience: Ten plus years’ experience in a leadership or management role, preferably in an association, membership, or customer service-related business.


Skills: Fluent English. Experience in planning, budgeting, staff supervision and operations management. Candidate must be outgoing with excellent communication skills, both written and verbal. Candidate must be able to work independently without the need for close supervision. Candidate must have effective interpersonal skills including the ability to develop a rapport face-to-face or on the phone, relate with integrity, take initiative, manage time well, handle multiple tasks, and maintain cooperative and productive working relationships with staff, volunteers, and others.


Typical Physical Demands: Position requires moderate physical effort, but may require prolonged sitting at a computer, and some occasional light lifting (up to 30 lbs.). Position requires hand-eye coordination, manual dexterity, and visual acuity to operate a keyboard, photocopier, telephone, calculator and other office equipment. Position requires normal range of hearing and vision to record, prepare and communicate appropriate correspondence or presentations. Position may require working irregular or extended hours from time to time.


Typical Mental Demands: Candidate must be able to handle novel, diverse, and ambiguous work problems daily. Candidate must be able to deal with staff questions, concerns and complaints professionally. Ability to analyze information, formulate work plans, and achieve weekly, monthly, quarterly and annual goals by deadlines and on budget.


Equipment/Software Used: Computer, telephone, copier, printer, postage machine and other standard office equipment. Software includes Windows OS, MS Office Suite, relational database management software, web browser, etc.


Working Environment: Work environment is a typical office environment.


Travel: Position will require attending and or participating in events out of the area from time to time.


Note: This document describes the position currently available. The CWA reserves the right to modify job titles, job duties, and job requirements at any time. This job description is not an employment contract.

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