Summary
Description
About Project Angel Heart:
Our vision is for all Coloradans living with severe illness to have access to nutritious food that supports their health and well-being. To that end, we compassionately deliver comfort and support through high-quality nutrition services, including medically tailored meals, while also advocating for the principles of “Food is Medicine.” This year, we will prepare and deliver more than 800,000 meals to more than 5,000 people living with cancer, heart failure, HIV/AIDS, and other illnesses.
Position Overview:
The Director of Operations is a visionary leader responsible for driving the agency’s mission through innovative, equitable, and evidence-based service delivery. This role integrates strategic program vision and operational leadership to support individuals living with complex health conditions and provides direct oversight of the Distribution, Facilities, and Volunteer Resources departments. The Director fosters powerful partnerships and ensures that our programs remain scalable, sustainable, and responsive to community needs. As a key member of the senior leadership team, this role also supports strategic planning, staff development, and community representation.
Amount of Time & Status: Full-time, on-site, exempt position with occasional evenings and weekends
Reports to: Chief Program Strategy Officer
Supervises: Distribution Manager, Delivery Manager, Volunteer Resources Manager, Operations and Sustainability Manager
Compensation: Starting salary is $80,000- $100,000 annually
Essential Responsibilities Include:
· Provide strategic and operational leadership for the Distribution, Facilities, and Volunteer Resources departments, ensuring services are delivered effectively, equitably, and in alignment with the organization’s mission.
· Guide day-to-day operations to ensure quality, compliance, and continuous improvement
across all areas of responsibility.
· Lead operational planning efforts that support the scalability, sustainability, and excellence of agency services.
· Cultivate and support a collaborative, inclusive team culture through coaching,
development, and leadership of staff and managers.
· Coordinate with kitchen, program, nutrition, and executive leadership to ensure operations are fully aligned with strategic goals and client-centered service delivery.
· Ensure compliance with local, state, and federal regulations related to food safety, transportation, building codes, and a volunteer workforce.
· Maintain and update standard operating procedures, emergency protocols, and operational policies.
· Establish and monitor key performance indicators to assess impact, inform decision-making, and strengthen service delivery.
· Oversee budgeting, resource allocation, and operational planning to ensure responsible
stewardship and organizational sustainability.
· Identify and implement technology solutions and process improvements that increase operational capacity and scalability.
· Build and maintain strong relationships with community partners, vendors, and
stakeholders to advance program goals.
· Serve as a member of the Senior Leadership Team, representing operations in cross-functional meetings and partnering with the Executive Leadership Team to drive high-level strategic planning and agency-wide initiatives.
· Serve as an ambassador for the organization, representing its mission, values, and impact within the community.
· Other duties as assigned
Qualifications
· Bachelor’s or Master’s degree in Culinary Arts, Operations, Nonprofit Management, Healthcare Administration, Business Administration or related field or equivalent work experience.
· Minimum of 5+ years of progressive experience in nonprofit or culinary operations, logistics, facilities, or related fields.
· 2+ years of supervisory experience managing diverse teams.
· Strong understanding of service delivery and operational systems, including food production, distribution logistics, volunteer coordination, and facilities oversight.
· Demonstrated ability to manage cross-functional teams and complex systems.
· Experience working with diverse populations and commitment to equitable service delivery.
· Valid Colorado driver’s license and reliable transportation.
Key Skills & Attributes
· Strategic thinker with a hands-on, systems-oriented mindset.
· Collaborative leader with excellent communication and interpersonal skills.
· Detail-oriented project manager with strong organizational skills and ability to juggle multiple priorities.
· Deep commitment to equity, inclusion, and the organization’s mission.
· Self-motivated and able to work independently while fostering team cohesion.
· Comfortable with data analysis, budget oversight, and process design.
Working Environment/Physical Activities:
Work environment is an office setting, with time spent in an industrial kitchen. Physical activities include sitting at a desk and working on a keyboard and computer; standing for an undetermined amount of time; conducting business over the telephone and via email. The occasional event-related work requires long hours standing while directing staff and interfacing with volunteers, donors, and other guests.
Benefits
Project Angel Heart offers competitive benefits, including comprehensive health insurance options, long-term disability and life insurance, medical, parental and family leave benefits, generous paid time off, wellness and meal benefits, employee assistance and perks programs, and matching retirement fund after one year of employment.
How to Apply
Please submit resume and cover letter via email only to jobs@projectangelheart.org. No phone
calls, please. Project Angel Heart values diversity and inclusivity and is thus always looking to diversify our staff with an eye toward race and ethnicity, sexual orientation, gender, and age, among other areas. Qualified candidates who bring such diversity are encouraged to apply.
