The Donor Relations Manager (DRM) is a full-time, exempt position of Denver Rescue Mission (DRM). The DRM reports directly to the Senior Director of Philanthropy and leads a team of staff members primarily responsible for the management of individual mid-level donors through cultivating and stewarding relationships, soliciting for renewed and increased annual gifts, and reporting progress. The DRM also serves as a member of the Relational Giving team within the Development department at the Mission.
- Comprehensive health, dental and vision benefits
- Generous vacation, sick time, and holiday pay, plus paid birthday off and refreshment day
- Tuition reimbursement and child adoption benefits
- Employer paid term life insurance, long-term disability, AD&D
- Health savings account with generous employer contribution
- Flexible spending account
- Paid parental and bereavement leave
- 401(k) with 5% company match, plus opportunity for annual tenure-based incentive contribution
Donor Relations Team Leadership
- Manage team of professional fundraisers that include three Donor Relations Associates, supporting their efforts to cultivate and steward existing and new donor relationships and implement retention strategies for the Mission’s Pathways of Hope (monthly donor) program.
- Provide staff leadership, or delegate leadership to members of his/her team, for special donor affinity groups (i.e., Young Professionals) leveraging their unique interests to encourage additional engagement, personal giving, and peer-to-peer fundraising.
Donor Relationship Management
- By means of a tiered system, effectively manage assigned pool of individual and organization donors who give between $2,000 and $4,999.
- Cultivate donor relationships with specified goals to renew and increase annual giving.
- Plan and implement appropriate programs for donor education, appreciation, engagement, and solicitation to include, but not be limited to, regular written touchpoints, group events including tours and volunteer experiences, and other stewardship efforts.
- Develop and implement an annual lapsed donor reactivation strategy for this pool of donors.
- Work in conjunction with the Mission’s Communications team members to develop printed and digital materials to accomplish goals.
- Proactively develop personal relationships with top tier of assigned donor pool through telephone conversations, personal meetings, and correspondence to steward them for their giving and discover donors’ connections to and passions for DRM.
- Work collaboratively with Donor/Prospect Research Analyst and other members of the Relational Giving Team to identify potential major donor or legacy giving candidates and move them into relationships with the appropriate development colleagues.
Monitoring, Reporting and Database
- Monitor donor performance monthly, quarterly, and annually to achieve Donor Relations Team revenue goals.
- Maintain accurate information in Salesforce for effective database use.
- Manage effective systems for tracking and cultivating donors and identifying major and legacy giving prospects for the Donor Relations Team.
- Monitor performance categories and track trends (i.e., renewal rates, attrition and average gift amounts) for the Donor Relations Team.
- All other duties as assigned by Senior Director of Philanthropy
- Bachelor’s degree required; emphasis in communications, business or nonprofit management preferred.
- Affirm the Statement of Faith
- Abide by the Employee Handbook
- At least three years of successful fundraising experience (or related field). Direct experience cultivating individual donor relationships and managing professional fundraisers preferred.
- Superior business writing skills, particularly for fundraising or proposal writing.
- Knowledge of best practices in segmented marketing strategies as they apply to fundraising.
- Proficient in MS Office Suite: Word, Excel, Outlook.
- Familiarity with donor databases, Salesforce experience preferred.
- Ability to work independently as well as collaboratively with member of Development team.
- High-quality leadership, professionalism, energy, passion and drive to achieve goals.
- Ability to handle multiple tasks, adhere to deadlines and work well under pressure.
- Demonstrated ability to deal with highly sensitive and confidential material and situations.
- Must exercise excellent independent judgment and initiative.
- Strong organizational, analytical, interpersonal, oral communication skills required.
- Strong commitment to the Christian faith and the objectives of Denver Rescue Mission.
$52,000 – 59,800 per year