Global Head of Communications – Denver, Colorado

Are you ready to play a crucial role in creating and implementing external and internal communications? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as Head of Communications.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

In this role, you will position strategies across various areas, including Global Business and Corporate Communications across traditional and social channels, Crisis & Issues Management, and Employee Communications & Engagement. Focusing on elevating Western Union's transformation journey and support the implementation of an evolved positioning for one of the world's most global brands. Reporting to the Chief Corporate Affairs & Communications Officer and lead a global and diverse team of professionals with integrity, inclusiveness, and purpose. You will develop and implement the strategic global communications plan for the organization and its business units with clear links to strategic objectives and business goals, including a strategic resource allocation plan and defined success metrics for monitoring the implementation and performance of initiatives. In addition, you will build an integrated, data and capabilities-based, agile communications function that drives a strategic positioning plan while flexing to support emerging business needs. You will partner with executive leaders to implement an evolved corporate brand positioning supported by a refreshed corporate narrative to facilitate a perception shift of the brand with key stakeholder groups. Work collaboratively with executive management peers to drive cross-functional collaboration and enable integrated audience management. Implement comprehensive communications programs across earned, owned, and paid channels, leveraging a multi-platform approach across digital, social and traditional media that support Go-to-Market efforts for Western Union's consumer business as well as its emerging partner business.

Education or equivalent work experience is required with 15 or more years of experience in public relations, corporate communications, and a hands-on advisor, including management experience with proven staff mentorship and development expertise. You'll need a working knowledge of Financial Services, FinTech's, payments, or technology expertise. In addition, having exceptional writing and oral communication skills is essential. The ability to persuade and build consensus with internal and external stakeholders. A deep understanding of external news and media outlets/channels and how to navigate them. Show a proven ability to perform communication needs assessments (with key stakeholder analysis) to align communications with the needs of the business and define audiences to be addressed. Experience leading others and hands-on developing communication content tailored to the specific medium and audience requirements (e.g., emails, speeches, scripts, press releases, talking points, websites, briefing packets, preparation materials, backgrounders, training decks). Experience and proven effectiveness in managing crisis communications and sensitive issues. You'll have demonstrated experience building effective relationships with senior and executive management and a proven track record of effectively directing and supervising internal teams, outside agencies, and consultants. You'll lead a team by mentoring, motivating, coaching, consistently providing feedback, fostering a culture of accountability and innovation. A proven ability to manage budgets effectively. Experience with complex vendor management and governance. The ability to travel 30% or greater. Previous experience of lean and agile working methodologies is also desirable.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The on-target earnings range is $360,000-$410,000, which includes a base salary of $200,000 -$250,000, short-term (40% of base), and long-term (40% of base) incentives that align with individual and company performance. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, flexible time off, and access to best-in-class development platforms, to name a few! To view details of our benefits, visit https://mywubenefits.com/.

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