Elevation Community Land Trust (ECLT) is a growing, innovative nonprofit with a mission of providing permanently affordable homeownership opportunities to low- and moderate-income families across Colorado. Four years into our operations, our small but energetic staff is seeking a Homebuyer Eligibility Associate. The position will be responsible for three primary functions: (1) managing the applicant qualification process, (2) compliance with ECLT, HUD and other funder requirements for applicants, particularly in the areas of income and asset certification, and (3) supporting the Director of Homeowner Programs to successfully manage ECLT’s third-party applicant review consultant.

PRIMARY DUTIES and RESPONSIBILITIES

The Homebuyer Eligibility Associate (HEA) will lead ECLT’s applicant qualification process to ensure that low to moderate-income households have the opportunity to equitably participate in the local community and economy through homeownership. The HEA will offer excellent customer service to all ECLT applicants, while following ECLT policies and procedures to guarantee best practices in the income and asset verification process. The ICA will ensure that clients meet program standards and policies, in alignment with the HUD-income calculation handbook (Part V) and internal ECLT income calculation procedures. The HEA will also monitor third-party application reviewers’ processes and file assessments by enforcing internal regulations and policies to guarantee successful file monitoring by funders and other partner organizations. This position reports to the Director of Homeownership Programs (DHOP) and has no direct reports. Duties will include, but are not limited to the following:

Income Certifications

  • Determine applicant eligibility, based on third-party application reviewer assessments of income and assets.  
  • Apply ECLT program guidelines and policies to individual situations, and generate letters of qualification or denial as appropriate.
  • Ensure that all homebuyers meet ECLT, HUD, and other funders’ requirements for qualification into ECLT’s program, including meeting income and asset limits and loan ratio requirements.
  • Work with the DHOP to review appeals from denied applicants.
  • Review and suggest improvements to ECLT’s internal income qualification and asset policies and processes.
  • Conduct client recertifications when full qualifications expire.
  • Process clients’ Boulder Common Applications and other common applications, including data entry into ECLT’s Salesforce database (Homekeeper) and communicating effectively with applicants and partners to proceed with service file review.

Homebuyer Support

  • Assist applicants in identifying financial, credit, and/or loan barriers to homebuyer readiness, identify community resources to meet individual needs, refer applicants to partner organizations and resources, and advocate on behalf of clients needing outside services from other agencies.
  • Develop and support households interested in homeownership by working with HUD-certified counseling partners and staff to educate interested homebuyers, including typical homebuyer education and CLT-specific education; support ECLT’s in-house homebuyer education process, including the online orientation.
  • With the highest standards of customer service, answer applicant inquiries about the income and asset qualification process, and as backup to the Homebuyer Experience & Impact Associate, answer general applicant questions throughout the application process.
  • Offer recommendations to improve organizational homebuyer procedures, as appropriate.

Sales Contract and Closing Coordination

  • Communicate with clients and coordinate with lenders and title companies to ensure timely and smooth closings; request and obtain buyer’s final loan documents and other materials that may be required.
  • Prepare and request waiver approvals for buyers when their front-end ratios are above program requirements.
  • Conduct clients’ income and purchase certification in Homekeeper at closing.
  • Manage the sales contract process in Homekeeper.

Compliance Support and Reporting

  • Create, organize, and maintain applicants’ files for ECLT and federal, state and local audits and reviews.
  • Organize and prepare documentation for review by the DHOP; submit to funders/grantors when approved.
  • Review and analyze grant award letters and agreements for applicant qualification requirements, and with the DHOP and CFO, develop processes and systems for ensuring compliance with those requirements.
  • Communicate with clients about missing documents to satisfy funders and grantors’ compliance requirements.
  • Maintain a high level of organization and record-keeping, including managing Dropbox, electronic and paper applicant records and utilizing Homekeeper for applicant correspondence, including email and phone calls.    
  • Maintain the highest standard of confidentiality and sensitivity with respect to personal and financial information provided by applicants.
  • Communicate with clients, coordinate with lenders, and assist with reporting to partners and grantors.

General

  • Participate external meetings and community events when required, supporting efforts to educate the community about ECLT and ECLT’s programs, and representing ECLT in a professional and exceptional manner.
  • Perform timely applicant follow-ups, monitor progress, track status changes and complete required data entry into Homekeeper; generate Homekeeper reports as requested.
  • Work collaboratively and effectively as an inter-departmental team member, including close communication on client-facing work activities with DOHP and Homebuyer Experience & Impact Associate.
  • Maintain a deep understanding of community issues that impact ECLT’s work, i.e. affordable housing, workforce development, social enterprises, government funding programs, etc.

This is not intended to be a comprehensive list of job responsibilities. The incumbent will be expected to complete other duties as assigned.

Education:

  • Associate or Bachelor’s degree preferred but not required
  • Two years of additional experience may be substituted for a degree
  • Formal training in the HUD income qualification process, e.g., HUD Building HOME Certification, HUD Basically CDBG Certification, or similar

Experience:

  • Three-five years of experience in applicant qualifications for affordable housing programs, with no fewer than two years of experience specifically focused on income qualifications for families and individuals
  • Demonstrated experience with HUD programs and regulations
  • Experience reviewing and analyzing grant agreements for compliance requirements
  • Demonstrated ability to work in and with a broad variety of communities, organizations and individuals from all backgrounds

Knowledge, skills, and abilities:

  • Strong understanding of the HUD income certification and compliance process, with working knowledge of the State of Colorado, or key municipality (Denver, Aurora, Fort Collins) income certification requirements a plus
  • Detailed-oriented, with the ability to organize material in a clear and concise manner and to co-create processes that streamline functions.
  • Intermediate proficiency with some or all of the technology platforms used by ECLT (or equivalent platforms), including Salesforce (Homekeeper a plus), Hive, Dropbox, Microsoft 365 and Sharepoint
  • Exceptional communication, organizational and problem-solving skills; ability to manage priorities and workflow; demonstrated ability to work well in a supportive, team-focused environment
  • Passion and commitment for, and an understanding of, affordable housing issues, homeownership and ECLT’s mission; familiarity with the community land trust model a plus
  • Bilingual a plus, but not required
  • An understanding of mortgage qualifications, the home purchase and financing process, government down payment assistance programs, and experience reviewing mortgage loans documents a plus

Requirements

  • Must pass a background check
  • Must be dependable, dedicated, reliable, punctual, and demonstrate a good work ethic
  • Must be able to remain in a stationary position for up 90% of scheduled work hours
  • Must have reliable transportation to travel to and from community meetings and events periodically, including periodic events outside of standard work hours

Compensation/Benefits

Salary range: $50,000 to $62,000, commensurate with depth of experience and overall qualifications. ECLT also offers a generous benefit package that includes health/dental/vision coverage, life, 401k, and paid time off. ECLT offers a flexible work environment including the ability to work remotely part of the time.

ECLT DIVERSITY, EQUITY AND INCLUSION POLICY

Elevation Community Land Trust is committed to modeling diversity and inclusion for the affordable housing industry, and to maintaining an inclusive environment with equitable treatment for all. Our diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feels valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

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