The Intake and Outreach Coordinator assists human service programs in meeting the needs of persons seeking assistance in the Supportive Services for Veteran Families (SSVF) program. Conducts initial assessment functions, screening for eligibility and making appropriate referrals for callers and walk-ins. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the assigned program. Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.
• Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs.
• Maintains and updates a database of active community supports for the purpose of linking low income and/or homeless veteran households with available community resources.
• Acts as a community liaison for Volunteers of America, maintaining a caseload of community partner contacts and cultivating relationships with these contacts via phone calls, emails, meetings, site visits, and presentations throughout the year.
• Connects SSVF with new community partners for the purpose of offering supportive services to veteran households
• Conducts street outreach to inform eligible clients of services provided and conducts off-site screening with clients when needed
• Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and/or potential SSVF program participants.
• Attends community events and meetings as a representative of Volunteers of America.
• Provides administrative and programmatic support services for client service teams.
• Documents all outreach and eligibility screening activities through paper and electronic logs.
• Collects pertinent statistics and prepares reports as required by supervisor and according to funding source guidelines.
• Performs other duties as assigned.
• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
MINIMUM QUALIFICATIONS OF POSITION
• Associate’s degree in communication, human services, administration, or related fields.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
• Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive); and project management software (Asana)
• Proficient with Windows operating system.
PREFERRED QUALIFICATIONS OF POSITION
• 1 year of related experience.
KNOWLEDGE AND SKILLS
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
• Travel throughout the program’s service area is required on a regular basis (temporarily suspended due to COVID-19).
• Must be able to work in diverse and, at times, environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives (temporarily suspended due to COVID-19).
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments
POSITION TYPE AND EXPECTED HOURS OF WORK
• Works hours vary depending upon program requirements, but are typically scheduled around a 40 hour work week.
• Throughout program service area.
Salary: $16.39 per hour
Benefit eligibility is based on job type/status
Paid Time Off
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurances
Life Insurance (Including Accidental Death & Dismemberment)
Short Term & Long Term Disability
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton