The City of Littleton has an exciting opening for an Information Technology Director!

The Information Technology Director serves as a department head and a member of the executive management team. The Director will have responsibility to create a technology vision and provide overall leadership for the development and implementation of integrated business technology solutions to 13 departments and city residents. Manages and directs the department to meet current and future technology needs of the city, satisfying the immediate and long-term requirements of users and customers.
Work is performed with considerable independence under the general guidance and supervision of the City Manager. Routinely interacts with other department heads, vendors, and end-users to design, procure and implement information technology.  Leads and manages the department staff, information technology budget, and works with the City Manager and department heads to develop system plans and establish goals that support strategic and operational objectives relating to the use of information technology.
Serves as a representative of the department in meetings and interactions with: other city employees and the City Manager; members of the City Council; and other individuals representing companies or agencies outside the organization.


Essential Duties & Reponsibilities

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The organization retains the right to modify or change the duties or essential functions of the job at any time.

  • Directs the activities which provide for the short and long-range planning, organization and operation of the city's information technology systems. Leads or delegates the planning, design, procurement, installation, maintenance and security for information technology systems.
  • Leads the department to provide modern, realistic and feasible technical solutions for the city's information technology needs. Identifies, evaluates and purchases computer and telecommunications hardware and software.
  • Manages and directs the activities of the department and its resources. Establishes and administers departmental operating policies, procedures and processes.
  • Provides direction to employees assigned to the department. Oversees the scheduling and assigned work of subordinate employees; supervises and reviews 
  • the work of department employees. Meets with subordinates to review, evaluate and revise work programs and activities.
  • Informs the City Manager of the activities of the department through meetings, briefings and/or written reports.
  • Coordinates the writing of programs with consultants, vendors or staff as needed.
  • Prepares, controls and monitors the department budget. Reviews and evaluates department requests for computer hardware, software and telecommunications equipment. Prepares budget forecasts and budget requests to fund future purchases. Negotiates and recommends purchases from vendors. Coordinates selection, testing and evaluation of computer hardware, software and telecommunications equipment before implementation.
  • Plans, directs and oversees the training of department staff and city employees in the use of computers and software applications. Responsible for oversight of the city's and department's budget for computer training.
  • Serves as a representative of the department. Attends and participates in meetings with other city employees, the City Manager, members of City Council or its appointees; suppliers and vendors; representatives of other government agencies, private companies or other customers to plan and coordinate the activities of the department.
  • Through thoughtful and knowledgeable questioning and analysis, works with the team to determine customer needs, prioritize, and determine appropriate solutions to satisfy them, with an eye towards enterprise-level use and reuse.
  • Observes and follows established city and department policies and procedures in the daily conduct of the job.
  • Prepares written communications, including agenda items, scheduled for consideration at City Council meetings; proofreads and reviews written materials for accuracy; gives oral presentations of agenda items at meetings, as required; participates as a city staff member in public meetings and hearings; responds to questions from members of City Council, vendors, suppliers and the public.
  • Plans and arranges work schedule and establishes priorities to complete scheduled, assigned work within the time frame and parameters assigned by the City Manager.
  • Delivers work products and services with responsiveness, courtesy and tact in personal interactions with customers. Work products and services are delivered within the assigned work schedule, which averages 40-50 hours per week and is generally performed between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. The work schedule may include a requirement to attend and participate in evening or weekend meetings of the City Council, or other groups as required by the City Manager. The work schedule includes a requirement to be available to respond to significant information system problems or failures that may occur during night time or weekend hours.
  • May serve as an Emergency Worker.


  • Performs other duties as assigned by the City Manager.


  • Serves as the appointing and disciplinary authority for subordinate employees assigned to the department. Supervisory responsibilities for subordinates include:
    • Planning, directing and supervising strategic and tactical work activities
    • Evaluating and reviewing work products and job performance; conducting performance evaluations and making merit pay salary adjustment recommendations
    • Promoting, demoting and transferring subordinates
    • Reviewing and approving pay and classification change forms; taking disciplinary actions as required; allocating equipment and resources necessary to accomplish assigned work; and,
    • Assisting in the training and professional development of subordinate employees.
  • Requires solid knowledge and understanding of applicable state and federal laws; the city charter and codes; regulations and guidelines and procedures relating to computer and telecommunications systems; relevant areas of municipal civil liability; city personnel policies and procedures; department rules, regulations and operating procedures; and the ability to apply that knowledge to perform the essential duties and responsibilities of the position.


Education, Formal Training & Experience


  • Requires, at a minimum, completion of a four-year college course from an accredited college or university with a bachelor's degree and major course work in Computer Science, Information Technology, Public or Business Administration, or a closely related field. A Master's Degree in Computer Science, Information Technology, Public or Business Administration or a closely related field is preferred; and
  • Requires a minimum of five years progressively responsible experience in the administration and management of information technology systems, which includes personnel management and supervisory experience


Knowledge, Skills, Abilities


  • Requires expert knowledge of the principles, practices and techniques of computer system and telecommunications planning, design, acquisition, installation and maintenance; the design, installation and operation of complex data systems and the underlying infrastructure which supports them; general systems analysis; working knowledge of Microsoft technology stack; Internet and Intranet structured web systems and LAN/WAN systems, modern security techniques; PBX systems; business processes; and the skill and ability to apply that knowledge to perform the essential duties and responsibilities of the position.
  • Requires a solid knowledge and understanding of and the ability to stay current with the changing field of information technology; Requires emotional stability and maturity, sound judgement, understanding, empathy and the ability to apply knowledge, logic and reasoning to make prompt and effective decisions and with decisiveness and assertiveness; quickly and effectively evaluate alternative courses of action and select the most appropriate alternative.
  • Requires strong leadership, team building, consensus development and problem-solving skills and the ability to plan, organize, direct and coordinate the work of subordinate staff; select, supervise, train and evaluate staff; effectively delegate authority and responsibility; lead and direct the operations, services and activities of the department; identify and respond to organizational, community and City Council issues, concerns and needs; develop and administer departmental goals, objectives and procedures; prepare clear and concise reports
  • Requires the skill and ability to provide leadership and motivation; maintain composure and perform effectively in stressful situations; and manage conflict effectively.
  • Requires solid interpersonal, oral, public speaking and written communication skills; solid staff leadership and public relations skills; the ability to effectively communicate and interact with individuals and groups of individuals of varying social, cultural, economic, professional and educational backgrounds, including the ability to effectively deal with individuals who may be angry, argumentative or disagreeable; the ability to act with tact, good judgement and discretion; and maintain the confidentiality of matters, as appropriate.
  • The following mental abilities are needed to perform the essential duties of this position: alertness, precision, ingenuity, problem-solving, analytical ability, decisiveness, assertiveness, persuasiveness, auditory discrimination, tactile discrimination, speaking ability, memory, creativity, concentration, judgement, aesthetic sense, writing ability, reasoning, imagination, initiative, patience and visual discrimination.


  • Personal computer with assigned software; telephone, telefax and photocopier; a personal vehicle or city vehicle, when required for city business.


  • Physical activities include: lifting carrying, pushing or pulling objects weighing up to 25 pounds; frequent reaching, handling, fingering and feeling to operate office equipment (by touch) and operate a vehicle; talking and hearing to establish and maintain in-person and telephone communications; constant seeing with near and far acuity and depth perception to operate office equipment, see people and work products and operate a vehicle.
  • Requires possession of a valid driver's license appropriate for the type of vehicle to be operated and the ability to safely and effectively operate a personally-owned or city vehicle when used for city business; requires a qualifying driver's history as prescribed by the city's Personnel Policies and Procedures.
  • Work is primarily performed in a standard office environment; minimal outdoor work includes vehicle travel to other locations.
  • Long periods of sitting, standing or walking may be required.


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