ESSENTIAL DUTIES AND RESPONSIBILITIES 

Management of Box Office Operations 

  • Manage day-to-day box office functions, including performance monitoring, performance evaluation and any action required as a result of performance. 

  • Work closely with the Director of Patron Services to develop and implement all policies and procedures regarding daily box office operations. 

  • Maintain accurate and precise box office records utilizing the provided technology. 

  • Open and close box office, review and deposit all sales money appropriately, and prepare show reports following concerts, as assigned.  

  • Fulfillment of any special ticketing needs including VIP, house orders, and group sales. 

  • Monitor and respond to all incoming emails and group sales inquiries. 

  • Participate in the handling of daily ticket sales by phone and over-the-counter as needed.  

  • Night-of-show preparation including staff assignment, house management communication, etc. 

  • Payroll reporting and scheduling of all Patron Services Associates 

Management of Call Center Operations 

  • Manage day-to-day box office functions, including performance monitoring, performance evaluation and any action required as a result of performance 

  • Work closely with the Director of Patron Services to develop and implement all policies and procedures regarding daily call center operations.  

  • Work with the Director of Patron Services and Director of Marketing to set and meet call center sales goals and create promotions to assist in meeting sales goals.  

  • Work with the Director of Patron Services and the Development team to set and meet fundraising goals based on current Development campaigns.  

  • Maintain accurate and precise call center records utilizing the provided technology.  

  • Send bi-weekly commission reports to Finance.  

Budget and Planning 

  • Assists in development and management of the department’s budget in accordance with guidelines set by the CFO, 

Other Duties and Responsibilities 

  • Attends concerts of the orchestra regularly. 

  • Performs other duties as assigned by the Director of Patron Services 

The duties listed above should not be considered all-inclusive.  The person in this position is expected to perform other work-related duties as assigned, even though they may not be considered primary duties. 

QUALIFICATIONS AND CAPABILITIES 

Required 

  • GED or High School diploma. 

  • Personnel management experience. 

  • 3-5 years’ experience in customer service, sales, and call center environment. 

  • Previous ticketing and/or outbound phone center experience. Prior experience with Tessitura Ticketing System a plus. 

  • Proven sales and/or retail experience.   

  • Excellent customer service and sales interpersonal skills and experience in person and phone. 

  • Excellent written and verbal communication skills.   

  • Ability to problem-solve, think quickly on one’s feet and deal with a variety of different personalities and situations while conducting duties in a positive, professional manner. 

  • Strong computer skills, 10-key, typing, and phone skills. 

  • Consistent professionalism at the highest level. 

  • High degree of flexibility in response to daily shifting priorities. 

  • Knowledge of the Colorado Symphony’s season programs and offerings.  

  • Evening and weekend hours required. 

Preferred 

  • Bachelor’s degree 

  • Ability to create and improve operational efficiency. 

  • Knowledge of current symphonic/orchestra trends.  

  • Tessitura experience. 

  • A knowledge of and/or interest in classical music and performing arts is preferred. 

  • Microsoft Office 365 software including Word,  Excel,  Publisher, PowerPoint, SharePoint, and Teams applications. 

Supervisory Responsibilities 

  • Box office and Call Center staff 

Physical Capabilities: Able to handle the physical demands commensurate with an active administrative position and concert schedule including lifting up to 25 lbs. of equipment. 

COMPENSATION AND BENEFITS 

  • Salary range $35,000-$45,000 commensurate with qualifications and experience. 

  • The CSA offers excellent benefits to all full-time employees including: 

  • Health insurance – three options to choose from (PPO Base (100% employer paid for employee), Buy-up, or High Deductible); all at low cost to the employee. 

  • Dental, Vision, Voluntary Life/Accidental/Critical Illness, and Long-Term Disability Insurance. 

  • Short-Term and Long-Term Disability Insurance, 100% Employer paid. 

  • Health Savings Account and Flexible Spending Accounts, including Medical and Dependent Care, 

  • Employee Assistance Program, and Personal Loan Program. 

  • Paid time off – vacation, sick leave, National holidays, and two floating holidays. 

  • A 403(b) plan. 

  • Discounted tickets to CSA concerts. 

HOW TO APPLY  

Submit a cover letter and resume to jobs@coloradosymphony.org 

Please put the title of the job position in the subject line of your email. No calls please  

Tweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Share on RedditEmail this to someonePrint this page