About Our Job

The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least two days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days.

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, inclusion, and accessibility at the center of all that we do.

Denver International Airport is currently seeking an energetic Communications and Media Relations Manager/Public Information Officer to join the Communications team at DEN. The Communications Team is part of the Division of Communications, Marketing and Customer Service/Experience.

The Communications and Media Relations Manager/Public Information Officer will work directly with airport departments and divisions to develop strategic communication plans and key messaging, create content for and maintain the airport’s social media channels and communicate with internal and external stakeholders. This position will also handle day-to-day media relations including researching issues, interviewing and preparing subject matter experts as well as crisis communications. This position will be on a rotating on-call schedule with their counterpart, during which they must be available 24/7. They also must be available during emergencies and work occasional nights and weekends. The position will report to the Manager of External Communications.

Additional job responsibilities include:

  • Develop communication plans and strategies for enhanced PR with target audiences and distribute that information to internal and external audiences through a variety of communication channels and develop appropriate communication pieces (press releases, key messages, reports, presentations, fact sheets, etc.), digital content, videos and social media content
  • Act as a spokesperson for the airport; prepare and respond to media inquiries and interview requests, pitch stories to media and prepare subject matter experts for media interviews
  • Cultivate and manage relationships with the key members of the media including but not limited to reporters, editors, producers, bloggers, and other influencers. Identify and foster relationships with new media partners to expand coverage
  • Provide crisis management and/or communications during emergency situations, acting as the lead information source to the public and media and work with stakeholders such as police, federal agencies and airlines to coordinate response and messaging
  • Develop and implement communication content and strategies for social media and other digital assets and social media channels; respond and post new content to social media on a daily basis; working with the digital communications specialist
  • Work with our customer service team to assist with customer responses by providing ongoing key messaging, responding to urgent requests and developing a knowledgebase for common responses
  • Conduct research to identify trends, demographics, and issues in communications, marketing and/or public relations; analyzes data in order to evaluate the effectiveness of marketing and/or public relations strategies, and recommends ways to improve or adjust strategies to management
  • Develop, coordinate and implement special events and news conferences
  • Coordinate filming requests
  • Develop content for external and internal audiences; including but not limited to articles for monthly newsletters and the all-employee app
  • Draft talking points and messaging for executive leadership and other applicable briefings, reports and more

About You

We are looking for candidates with outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community. Individuals should have strong research, editing and organizational skills. We are looking for individuals who are collaborative, value building relationships, and take initiative. In addition, we are looking some or all the following skills and experience:

  • At least three years of experience in communications with proven experience with media relations, social media, communications plans and crisis communications
  • Excellent verbal and written communications skills with experience in writing a variety of communication pieces
  • Proven track record of generating earned media
  • Experience dealing with local, state, national and international media
  • Experience providing crisis communications to an organization or large audience
  • Experience developing communications plans and programs to support corporate strategies and goals
  • Experience with developing website content and utilizing social media in a professional setting
  • Experience managing a company’s social media channels including monitoring, posting and reporting
  • Experience working in a fast-paced environment with the ability to multitask and have a strong attention to detail
  • Proven ability to work under tight deadlines and be adaptable to changing assignments
  • Aviation industry experience a plus

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education:  Bachelor's Degree in Business Administration, Marketing, Communications, or a related field (please note, this is not a marketing position)
  • Experience:  Three (3) years of full performance, professional level experience performing marketing and/or public relations functions including research and analysis, developing public announcements and publications, and developing marketing and/or public relations strategies.
  • Licensures/Certification(s):  Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
  • Equivalency:  One (1) year of the appropriate type and level of experience may be substituted for each required year of post high school education. Additional appropriate education may be substituted for the minimum experience requirements.

FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.

About Everything Else

Job Profile

CA2840 Marketing and Communications Specialist

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$78,718.00 – $129,885.00

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