Summary

Safari Operations Specialist provides customer service, quality assurance, and detailed management of remarkable safari experiences for our travelers. Be part of a dynamic team where your work is leading to lasting conservation and providing profound experiences.

Description

The Wild Source is an established leader in the Safari industry, differentiated by our Wildlife Biologist approach to designing remarkable travel experiences.  We have great advantage in the industry by having our own legendary guide team and operations in East Africa.  Our innovative action has empowered indigenous people to become safari camp owners.  The bottom line: we are a relationship- heavy company that strives to create lasting wildlife conservation and local empowerment through the tool of safari travel. This focus delivers not only economic benefits to the communities where we work but provides life enhancing safaris for our guests.  The Wild Source is a dynamic operation that continues to evolve and shape the future of safari travel.  

We currently have an opening for a Safari Operations Specialist
This position is based in the heart of Golden, Colorado; an easy commute from most directions in the Denver/Boulder area. Our office has an ideal location on the scenic and bustling main street of Golden, with views of the foothills and Table Mountain, and walking distance to the variety of dining, outdoor and social activities Golden has to offer. We are a small company with a tight-knit culture and collaborative team environment.

The role of a Safari Operations Specialist is vital and requires a wide range of abilities: to think linearly but to understand the nuances of each itinerary and client; to follow processes but equally show initiative and self-motivation; to scrutinize every detail but not lose sight of the big picture. It is of utmost importance that our clients have the time of their lives, thus this team member must care about each trip and the people involved – the clients, our ground partners, and our staff team in Africa.  As a small and innovative company, each team member must be flexible to jump in wherever support is needed.  Creative thinking is encouraged as we continue our path of evolution.

Ideal Candidate: The Ideal Candidate wants to be part of a dynamic team that is much more of a conservation-focused safari operation than a traditional travel agency.  We need a professional that is passionate about client care and takes pride in producing quality work.  We are much more concerned with finding an outstanding person, than a candidate that checks every box on a list of requirements.  Here are some criteria that will be considered:
 

  • Customer service background who enjoys communicating with clients
  • Detail oriented and highly organized
  • Embrace using proven systems to track tasks and maintain organization
  • Experience developing and maintaining client and vendor relationships
  • Computer skills with Excel, Word, web-based client management systems, Quickbooks
  • Thrives in a team collaboration environment yet able to work independently
  • Efficient in handling high volume and time sensitive workload
  • Ability to multi-task
  • Interest in international travel, learning the safari trade; wildlife conservation
  • Competent in cross-cultural communication – we work heavily with partners and vendors from many countries
  • Ability to work in our office in Golden, Colorado on a full-time basis is preferred.   
  • International travel experience, particularly in Africa and/or on wildlife oriented travel is a plus.
  • Previous travel/tour operator experience is a huge plus.

Responsibilities:
 

  • Collaborate with planning team to facilitate seamless transition upon booking confirmation
  • Manage client records- flights, personal data, invoices, travel revisions
  • Maintain interface with client and vendors from time of booking to their return from safari
  • Audit bookings and cross check that final travel documents are accurate
  • Create final travel documents to prepare clients for their trip, using safari planning software
  • Assist with necessary customer service while clients are traveling, which may occasionally be at odd hours
  • Communicate with and collect feedback upon clients’ return from travel
  • Execute and track a myriad of daily tasks and deadlines using a custom CRM system
  • Show initiative in problem solving systems, as well as itinerary and travel issues
  • Effectively communicate with clients by phone and email; and occasional in-person meetings.
  • Efficiently and effectively communicate with various ground partners to ensure accuracy in bookings
  • Participate in improvement and creation of systems for a growing company.

Compensation: Commensurate with experience.

To Apply:  Email cover letter and resume to info@thewildsource.com with Safari Operations Specialist in the Subject line.

 

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