Summary

We are seeking a Senior Manager! The Senior Manager, SBDC Operations & Programs (Sr. Manager) will oversee and align the network's long-term operational and programmatic strategy with efficient day-to-day service delivery across the statewide SBDC Network while maintaining compliance with federal and state funders. The Sr. Manager will be responsible for several on-going and new programs across the Network!

Description

The position offers full-time employment as an exempt, at-will State of Colorado Employee with an anticipated duration through June 2027, with the possibility of extension based on available funding.

This position has one direct report who manages some of the programs, with the Sr. Manager directly managing two programs (see below). Program management encompasses the overall operations, including project, financial, and compliance management, and is not solely focused on training. This could include contract negotiation and management, statement of work development, and reporting in order for the SBDC service centers to provide technical assistance to Colorado small businesses. 

As noted above, the Sr. Manager will directly manage two programs executed through the SBDC Lead Center and 14 Service Centers to reach all Coloradans: the U.S. Department of the Treasury (UST) State Small Business Credit Initiative (SSBCI) Technical Assistance (TA) Program and the Economic Resilience TA Program. The Sr. Manager will oversee other programs managed by their direct report or other SBDC Lead Center staff to ensure productive operation of all client services. Additionally, the Sr. Manager will lead the SBDC Network’s Program Committee, which coordinates and evaluates training activities provided by the SBDC centers.

The Sr. Manager will also develop, implement, and ensure network fidelity to standardized operational policies and procedures across the state to ensure consistency, quality of service delivery, and grant compliance.

Key Duties and Responsibilities:

  • Oversee statewide SBDC network operations and program strategy for the Colorado SBDC Network, in coordination with the Lead Center, 14 Service Centers, and the Program Committee

  • Oversee and execute the UST SSBCI TA Program (federally funded) and manage performance throughout the Network, including contracts, reporting, compliance, supporting service centers in execution, and maintaining relationships with SSBCI stakeholders

  • Oversee and execute the Economic Resilience TA Program, including contracting subject matter experts (SMEs); manage performance throughout the network, including proposals, procurement, compliance, and reporting

  • Connect business owners impacted by COVID-19 with no- or low-cost SBDC and OEDIT resources to aid in recovery and resiliency

  • Manage procurement process for program-specific funds, ensuring compliance across the Network with all funding requirements; Tasks may include developing statements of work (SOWs), coordinating efforts with the SBDC fiscal and compliance lead, working with OEDIT Procurement staff on contract vehicles, and interpreting regulations and program requirements into procurement language

  • Work with directors and staff members at all SBDC Service Centers to coordinate training and programs, ensuring collaboration and efficiency across the state; Tasks may include identifying redundancy and developing unified training courses in addition to managing schedules to avoid overlap

  • Work with the SBDC State Director to conduct annual Program Reviews of each service center in accordance with the SBA cooperative grant agreement

  • Manage one full-time Program Manager, providing support through goal-setting, accountability, thought partnership, and professional development

  • Lead the Program Committee, ensuring active engagement and regular meetings with clear objectives; Tasks will include partnering with SBDC center directors and staff to ensure a smooth and collaborative transition as locally-developed courses are integrated into a unified, efficient statewide training strategy.

  • Identify, perform due diligence for, and manage new program opportunities for the SBDC Network

  • Work with other Lead Center staff to ensure accurate network economic performance tracking, benchmarking, and reporting

  • Manage course creation projects for the SBDC Network, including work with Program Committee, OEDIT Learning Management System (LMS) staff, internal and contracted SMEs, and other contractors to develop course content; create online courses on the LMS; develop course materials for hybrid courses (i.e., mix of online and in-person coursework); transcreate the courses and materials (where needed); seek feedback from clients and SMEs about the courses; and update the courses and resources as needed

  • Create, manage, and analyze dashboards for SBDC service center goals and performance metrics

  • Create and maintain relationships with all 14 service centers, program staff, and SBA key contacts, providing support and resources as needed

  • Develop and implement standardized operational policies and procedures for all service centers to ensure consistency and quality of service delivery across the state.

  • Develop and maintain a system for internal controls and risk management related to network operations

  • Represent the Colorado SBDC at events and presentations, as necessary

  • Work with the State Director and SBDC Lead Center to plan and facilitate network gatherings and meetings

  • Support the network’s accreditation self-study and review process every five years

  • Other duties as assigned

Disclaimer: This posting provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job posting may change at the discretion of the employee’s direct supervisor.

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