• Supervisory Responsibilities

o Responsible for the on-going monitoring of service provision, including oversight of all operational program components from outreach to program exit.

o Recruits, hires, trains, coaches, and supervises assigned program staff including volunteers and implements on-going training and staff development activities.

o Responsible for continuous program development and oversight, reviewing funder requirements on an on-going basis.

o Develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. 

o Works closely with managers, supervisors, property management, and project development staff to ensure team members are receiving appropriate support and have a comprehensive array of Veteran referral sources. 

o Assists team in coordinating and connecting with services for program participants.

o Supervises the provision of support services provided by team members, ensuring adherence to program requirements and field-relevant best practices and standards.

o Monitors and performs scheduling functions ensuring adequate coverage for participant accessibility, and schedules staff for outreach activities in conjunction with team members.

o Monitors all aspects of program documentation completed by assigned staff. Gathers statistical data relevant to the program as required.

o Works with management staff to develop a monthly report for project developer. 

o Ensures work areas and facility are maintained in a clean, comfortable, and orderly manner. 

o Develops systems to obtain necessary supplies and materials.

o Acts as a community liaison maintaining cooperative working relations throughout the community.

o Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.

• Case Management Responsibilities

o Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs by utilizing screening and assessment tools and ensuring the completion of needs-based screenings and independent living assessments. 

o Assists in relocating residents as needed and securing emergency housing as needed.

o Provides tenant/property management mediation as needed.

o Attends orientations and lease-ups with property management and landlords as appropriate.

o Develops and maintains a good working relationship with community partners including property management and project development staff.

o Responsible for gaining an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards. 

o Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability. 

o Assists residents filling out rental applications, interpreting leases and understanding tenant rights and responsibilities. 

o Responsible for assisting participants in obtaining necessary documents to obtain and maintain housing including: identification documents, income changes, changes in household composition, etc.

o Develops and coordinates health, wellness, educational, or any other event at the property that would be beneficial to the independent living of Freedom Springs residents.

o Plans recreational outings and activities for Freedom Springs residents. 

o Assists in creation of monthly newsletter published for all residents. 

o Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. 

o Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

o Performs all other duties as assigned.



• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).



• Direct Supervision of Case Managers and volunteers on staff at Freedom Springs.

• Bachelor’s degree in human services, social work, or a closely related field or related experience. 

• 1 years of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.

• Demonstrated ability to lead teams of human service professionals

• Must possess a Colorado driver’s license and state-mandated automobile insurance.

• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.





• Master’s degree in social work, counseling, psychology, or a closely related field.

• Experience working and providing services in a permanent supportive housing environment.



• Ability to inspire, train, mentor, and lead teams.

• Ability to balance administrative and direct service responsibilities.

• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.

• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

• Ability to work and thrive within a diverse, multicultural team environment.

• Ability to take initiative and work independently.

• Ability to communicate effectively verbally and in writing.

• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.



• Travel throughout the program’s service area is required on a regular basis.

• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.



• Full-Time

• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.



Freedom Springs

Colorado Springs, CO



Salary: Commensurate with experience, expertise, proficiency and market bench marking.



Benefit eligibility is based on job type/status


Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Short Term & Long Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Tweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Share on RedditEmail this to someonePrint this page