ESSENTIAL DUTIES AND RESPONSIBILITIES
• Supervisory Responsibilities
o Responsible for the on-going monitoring of service provision, including oversight of all operational program components from outreach to program exit.
o Recruits, hires, trains, coaches, and supervises assigned program staff including volunteers and implements on-going training and staff development activities.
o Responsible for continuous program development and oversight, reviewing funder requirements on an on-going basis.
o Develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability.
o Works closely with managers, supervisors, property management, and project development staff to ensure team members are receiving appropriate support and have a comprehensive array of Veteran referral sources.
o Assists team in coordinating and connecting with services for program participants.
o Supervises the provision of support services provided by team members, ensuring adherence to program requirements and field-relevant best practices and standards.
o Monitors and performs scheduling functions ensuring adequate coverage for participant accessibility, and schedules staff for outreach activities in conjunction with team members.
o Monitors all aspects of program documentation completed by assigned staff. Gathers statistical data relevant to the program as required.
o Works with management staff to develop a monthly report for project developer.
o Ensures work areas and facility are maintained in a clean, comfortable, and orderly manner.
o Develops systems to obtain necessary supplies and materials.
o Acts as a community liaison maintaining cooperative working relations throughout the community.
o Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.
• Case Management Responsibilities
o Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs by utilizing screening and assessment tools and ensuring the completion of needs-based screenings and independent living assessments.
o Assists in relocating residents as needed and securing emergency housing as needed.
o Provides tenant/property management mediation as needed.
o Attends orientations and lease-ups with property management and landlords as appropriate.
o Develops and maintains a good working relationship with community partners including property management and project development staff.
o Responsible for gaining an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards.
o Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
o Assists residents filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.
o Responsible for assisting participants in obtaining necessary documents to obtain and maintain housing including: identification documents, income changes, changes in household composition, etc.
o Develops and coordinates health, wellness, educational, or any other event at the property that would be beneficial to the independent living of Freedom Springs residents.
o Plans recreational outings and activities for Freedom Springs residents.
o Assists in creation of monthly newsletter published for all residents.
o Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position.
o Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
o Performs all other duties as assigned.
• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Direct Supervision of Case Managers and volunteers on staff at Freedom Springs.
• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• 1 years of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.
• Demonstrated ability to lead teams of human service professionals
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
PREFERRED QUALIFICATIONS OF POSITION
• Master’s degree in social work, counseling, psychology, or a closely related field.
• Experience working and providing services in a permanent supportive housing environment.
KNOWLEDGE AND SKILLS
• Ability to inspire, train, mentor, and lead teams.
• Ability to balance administrative and direct service responsibilities.
• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
• Travel throughout the program’s service area is required on a regular basis.
• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
POSITION TYPE AND EXPECTED HOURS OF WORK
• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.
Colorado Springs, CO
Salary: Commensurate with experience, expertise, proficiency and market bench marking.
Benefit eligibility is based on job type/status
Paid Time Off
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurances
Life Insurance (Including Accidental Death & Dismemberment)
Short Term & Long Term Disability
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton