Summary
Description
Vice President of Account Management
Location: Louisville, Colorado (Hybrid)
Reports to: Chief Executive Officer
Manages: Team of 6+ Account Managers
EcoEnclose is hiring a senior revenue leader to own and scale our Account Management organization.
This role is responsible for retaining revenue through reorders and growth through SKU expansion across
our enterprise and mid-market customer base, representing roughly 60% of the company’s annual
revenue. You will lead a team of Account Managers and build the strategy, processes, operating
discipline, and cross-functional alignment required to consistently grow, retain, and deepen customer
relationships.
This is a high-ownership role for a leader who excels at the intersection of revenue, people, and
execution. You will have the opportunity to shape the overall Account Management
organization,determine priorities, how to deploy your time and your team’s effort, and how to turn
ambitious goals into reliable, real-world results. We are seeking a seasoned account management
leader who will bring a strategic vision, best-in-class execution playbooks, and exceptional team
development skills.
Key Accountability and Goals
Team and revenue performance
● Achieve EcoEnclose’s annual retained revenue and SKU expansion goals.
○ Deliver 20% year-over-year growth across existing enterprise and mid-market accounts.
○ Maintain 90%+ retention of retained accounts.
○ Drive steady increases in wallet share across top accounts.
● Enable each Account Manager to successfully manage and grow a $4M+ book of business
through coaching, prioritization, and strong systems.
Customer health and order success
● Ensure seamless handoffs and onboarding between Account Executives (who are responsible for
closing new business) and Account Managers.
● Maintain 75%+ of enterprise accounts consistently in a “Thriving” customer health state.
● With the support and oversight of our Creative and Order Assurance teams, deliver 95% of new
SKU projects and reorders on-time and error-free across the team.
Team development and scale
● Build and continuously improve playbooks and standards for account planning, expansion, and
sustainability advising.
● Strengthen cross-functional systems and habits that reduce friction for customers and optimize
Account Manager time for proactive, high-value work.
● Develop future leaders within the Account Management team and create clear, motivating
growth paths for high performers.
Key Responsibilities
Setting vision, strategy, and operating system
● Own the strategy for retained revenue and SKU expansion, including where the team focuses, how
success is measured, and how execution is structured.
● Establish a clear weekly, monthly and quarterly operating rhythm that includes forecasting,
expansion pipeline review, renewal outlook, and account risk review.
● Review and guide account plans for top customers, ensuring each includes a clear growth
strategy, reorder optimization, and SKU roadmap.
● Identify and operationalize churn signals and systemic risks early and lead corrective actions
before accounts become vulnerable.
Account management leadership and coaching
● Lead and develop a team of Account Managers to hit growth, retention, and service goals.
● Set clear expectations, KPIs, and standards aligned with company objectives and core values.
● Conduct regular 1:1s, account reviews, deal reviews, and performance coaching.
● Own hiring, onboarding, training, and ramping of new Account Managers.
● Assess Account Manager performance quarterly against KPIs and core values. Develop high
performers and coaching out underperformers when needed.
● Continuously assess and improve compensation plans to ensure they support organizational
goals, Account Manager excellence, and individual motivation.
Operational excellence and cross-functional leadership
● Ensure strong internal systems and standards for CRM hygiene, account documentation, order
management, forecasting inputs, and internal handoffs.
● Partner with Creative and Order Assurance to strengthen workflows for artwork, prepress, proofs,
production, order delivery, and issue resolution.
● Build and use clear dashboards that track customer health, on-time and issue-free performance,
expansion pipeline, retention outlook, and account risk.
Problem solving and intervention support
● Serve as an escalation leader for critical account issues, supporting Account Managers with
strategy, executive communication, and cross-functional coordination.
● Lead structured recovery plans for at-risk accounts, including root cause analysis, internal
accountability, and customer-facing action plans.
● Support Account Managers in navigating difficult conversations related to pricing, scope,
timelines, and performance.
● Identify recurring issues and convert them into systemic improvements rather than one-off fixes.
Why EcoEnclose?
EcoEnclose is deeply committed to advancing circularity and doing business with integrity, and that
commitment shows up in how we operate every day. We are fast-growing and constantly evolving,
which means there is real opportunity for leaders to shape the direction of the company and leave a
lasting mark. We partner with some of the most exciting, values-driven brands in ecommerce and
consumer goods, and we are continually bringing new materials, ideas, and packaging innovations to
market. Above all, EcoEnclose is powered by an extraordinary team that lives and breathes our core
values, holds one another to a high bar, and takes pride in doing meaningful, high-impact work together.
A snapshot of our current situation:
● Privately-owned business with minimal VC investment
● Current team: ~70 FTEs
● Current account management team: 6 FTEs
● Representative customers: Crocs, Scentbird, Ritual, Yeti, O Positive, Stitchfix, Bombas
● Top products: Custom shipping boxes, E-Commerce mailers, Stand-Up Pouches
● Projected 3-Year Annual Revenue Growth: 20-25%
Qualifications
● Strong preference will be given to candidates with:
○ 10+ years of experience in account management, sales leadership, customer success, or
strategic growth roles in a B2B environment.
○ 3+ years of people management experience with success exceeding targets.
○ Experience managing large accounts and driving year-over-year growth account growth.
● Demonstrated success setting and exceeding ambitious topline revenue goals.
● Proven ability to build teams and systems that deliver exceptional account experiences and
strong retention and growth.
● Experience working with tangible goods and complex supply chains.
● Track record of building and leading high-performing teams with strong cultures of excellence,
collaboration, and positivity.
● Strong strategic thinking combined with operational discipline.
● Exceptional communication skills and executive presence.
● Deep alignment with EcoEnclose’s mission and sustainability-driven values.
● Growth-oriented mindset with a passion for developing people, systems, and long-term impact.
● Exhibits key EcoEnclose core value behaviors, including: optimism, no big deal attitude, and a
commitment to achievement
Compensation and benefits
● Target compensation range of $165,000 to $225,000+ (commensurate with experience and history
of results) with further upside tied to company performance and revenue outcomes.
● Base salary plus performance-based incentives aligned to team and topline results.
401(k) with company matching.
● Health, vision, and dental insurance.
● Hybrid work environment (3 days per week in office) based in Louisville, Colorado.
● 11 paid holidays, including company-wide time off from Christmas to New Year’s.
To Start Your Application: Send your resume and cover letter to hiring@ecoenclose.com.
