Overview

Four Winds Interactive seeks a Visual Communications Manager (VCM) to work with the professional services team. The position is dedicated to owning the management of a customer's Visual Communication Network on an ongoing basis. The Visual Communications Manager will enable our customer to fully realize the value of our visual communications platform by consulting and delivering on best practices to keep the solution updated, relevant, and engaging. The VCM is not a management position. 

Responsibilities

  • Manage multiple customers’ visual communications solutions per FWI defined processes
  • Work against a defined backlog of prioritized work to maintain and improve customer signs
  • Gather requirements and assets as needed to support customer needs
  • Delegate tasks to available FWI resources when appropriate to support customer needs
  • Work with customers to troubleshoot and correct issues with their signage network
  • Utilize FWI software products and best practices to develop and support customer signage solutions
  • Track work against defined tasks, hour availability, and timelines to ensure that work is tracking to the needs of customers and hours are being used
  • Develop end-user documentation and train users as necessary
  • Maintain updated project documentation per FWI processes
  • Other duties as assigned

Qualifications

Requirements for Success:

  • Strong written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Time management
  • Basic project management skills
  • 2-4 years relevant experience
  • Bachelor’s degree, or equivalent experience

Helpful for Success:

  • Experience with graphic editing software applications (Photoshop, Illustrator)
  • Knowledge of technology and networking platforms
  • Consultative and/or advanced customer service experience
  • Training experience

The compensation package will be aligned to each candidate’s experience and qualifications. All applicants must be authorized to work in the United States.

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