The Volunteer Coordinator, in coordination with the Volunteer and Humane Education Program Manager, is responsible for coordinating all aspects of the volunteer program at the Evans, CO shelter location in support of the Organization’s operations, services and fundraising events.
Essential Duties and Responsibilities
• Coordinates volunteer program designed to support the Organization’s operations • Schedules and conducts volunteer recruitment sessions; conducts volunteer interviews and determines eligibility for participation in the volunteer program • Coordinates and conducts volunteer training and advancement training; ensures that volunteers receive a consistent message regarding organizational policies, procedures, safety and animal handling techniques • Assist the Volunteer and Humane Education Program Manager in the development of volunteer training materials • Evaluates volunteer progress; mediates conflicts; addresses concerns regarding volunteer performance, customer service and/or interactions with staff • Meets regularly with appropriate Shelter staff to identify volunteer staffing needs; acts as liaison with supervisors regarding assigned department volunteers • Recruits, trains and oversees volunteers for specific events • Maintains appropriate volunteer records, flies and statistics; performs data entry • Implements volunteer appreciation programs in alignment with Volunteer and Humane Education Program Manager • Stays abreast of current industry trends, makes recommendations and implements programs aimed at advancing the effectiveness of the volunteer program • Serves as backup for the Volunteer and Humane Education Program Manager • Conducts Shelter tours and leads external groups in volunteer service activities • Models the Standards of Professional Conduct • Meets attendance and punctuality requirements • Represents the Organization in a professional and courteous manner at all times. Provides quality service to clients, volunteers and staff recognizing their individual contributions to the success of the Organization • Follow all safety guidelines and effectively communicates safety expectations and requirements to volunteers. Takes immediate action to address any safety concerns or noncompliance of safety rules that could put a volunteer or employee at risk • Assists with annual planning for the Organization’s overall volunteer program.
Other Duties /Responsibilities
• Works closely with the Development team to support fundraising events; participates on events committees • Assists with the development of materials, newsletters, fliers, web site postings and other publications as needed • Helps other departments as assigned • Assists with preparation of the annual department budget, monitors and adheres to assigned budget • Remains current in, and increases, volunteer coordination skills August 2023 Page 2 • Participates in professional development meetings and seminars, serves on assigned organizational committees and attends meetings as required • Represents Larimer Humane Society in public speaking/presentations, volunteer management and fundraising events • Performs other duties as assigned.
Education/Experience: Minimum of an Associate’s degree or equivalent applicable professional work experience. Previous animal welfare experience highly desired and preferred. Minimum of one-year experience coordinating an organization’s volunteer program (program size of 20+ volunteers preferred). Experience with event planning and communications a plus. Supervisory experience desired. Experience using volunteer management software, or comparable data base management software, highly preferred. Direct experience with Volgistics software a plus. Prior personal volunteer experience required. Basic project management experience required. Experience working with diverse populations a plus. Proven bilingual English and Spanish reading, writing, speaking and understanding is a plus and includes a wage premium. Applicable certifications a plus.
Knowledge/Skills/Abilities: Proven and effective verbal, written and interpersonal communication skills required. Confident and skilled public speaker and presenter. Excellent customer service skills required. Supervisory skills and knowledge, and the ability to work well with culturally diverse populations across age groups is highly preferred. Must be proficient with computers. Interest in and basic knowledge of animal welfare related issues. Ability to develop and deliver presentations and written documents aimed at various age groups. Strong organizational and project management skills. Ability to work through and resolve problems with clarity, tact and success. Excellent attention to detail and teamwork skills. Proven influencing skills. Ability to use sound judgment when dealing with volunteers, clients, animal-related concerns and confidential information. Must have emotional intelligence, work ethics and integrity skills. Knowledge of animal breed, behavior and handling is helpful. Able to work a varied work schedule including evenings and weekends as required. Skilled and committed to building and maintaining professional relationships at all levels. Commitment to the CCVA (Council for Certification in Volunteer Administration) values of citizenship, respect, accountability, fairness and trust.
Work Environment: Cubicle office space; Exposure to animals; Potential exposure to zoonotic diseases and animal bites and scratches; Exposure to high noise levels when in kennels; Work may be performed outdoors with exposure to all weather conditions. Physical Activities: Handling of animals of various types and temperaments. Includes ability to dive, stand, sit, bend, squat, walk, input data on a computer and talk for up to eight hours or more a day. Frequent lifting and carrying of up to 35 pounds without assistance and more with assistance. Audibly listening to, verbally speaking to and visually seeing people and animals is required. Other: Must be at least 21 years of age (required for insurance purposes); Valid Colorado Driver’s License and insurable driving record. Must maintain personal driving insurance in accordance with Colorado requirements. Able to work a flexible schedule including evenings and weekends as required.
The job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Larimer Humane Society conducts background checks, DMV checks and requires drug testing of all employment candidates.
We are an Equal Opportunity Employer. Benefits for full time employees include options for medical and life, dental, vision and supplemental accident insurance; STD/LTD insurance; a matching 403b plan; paid time off (PTO) accrual; 9 paid holidays and more.