Reports To: Director of Administration
Direct Reports: 1
Status: Full-time, exempt
Schedule: 40 hours, variable
Compensation and Benefits: Foothills Animal Shelter benefits include 100% employer-paid medical and dental insurance, vacation and sick leave, expense reimbursement, and more. Compensation negotiable depending on experience.
Foothills Animal Shelter, with nearly 50 staff and over 400 volunteers, is seeking a dependable, patient, and highly organized individual to lead its Volunteer Program. The ideal candidate will put a high priority on relationship-building, while setting effectively guiding volunteers, communicating expectations, and ensuring staff is adequately supported with volunteer assistance.
Position Summary: The Volunteer Program Manager is part of Foothill Animal Shelter’s Administration Department and is responsible for the oversight and management of the Volunteer Program at Foothills Animal Shelter. The Volunteer Program Manager will directly supervise the Volunteer Coordinator, and together they will be responsible for all aspects of the volunteer program including recruitment, communications, retention, recognition, scheduling and placement. Additionally, this position will plan and lead all volunteer orientations, trainings, and recognition events, as well as facilitate effective communication with volunteers via email, in-person and by phone.
- Report to and support the Shelter’s Director of Administration.
- Serve as a liaison between the Shelter staff and volunteers.
- Support the Shelter’s goals to strengthen its volunteer program by increasing retention and the effective placement of volunteers into high-demand positions.
- Establish and implement a process for conflict resolution among volunteers and staff.
- Assess, organize, lead and evaluate the volunteer program to ensure the Shelter’s needs are being met and volunteers experience impactful and valued service.
- Strive to maintain a positive and supportive environment for volunteers.
- Provide daily management and coordination of volunteers.
- Recruit, train and lead one-time event volunteers to support Shelter fundraising events, as necessary.
- As part of the management team, attend all management meetings and contribute to the effective and efficient daily operations of the Shelter.
- Professionally represent the mission, philosophies, and goals of the Shelter.
- Recruit, place, train, schedule, and coordinate volunteers serving in a variety of roles at the Shelter.
- Write and maintain communications for the volunteer program to include the volunteer portal, emails, and articles.
- Supervise all aspects of the community service program.
- Recruit, train and support the Volunteer Leadership Council and facilitate the monthly Council meetings.
- Lead volunteer orientations and trainings including scheduling, set-up and presentations as required.
- Develop, prepare and distribute training and policy materials for the volunteer program.
- Facilitate meetings with volunteers regarding grievances, concerns, breech of volunteer agreement, etc. and act as a mediator among volunteers and staff during disputes.
- Screen volunteer and community service applicants, including conducting interviews and surveys.
- Manage the volunteer database and track all necessary volunteer statistics.
- Design and implement an annual volunteer recognition plan including volunteer appreciation events and volunteer/staff gatherings.
- Develop training and well-being workshops, such as Compassion Fatigue, to benefit volunteers and maintain a positive work-life balance expectation among volunteers.
- Be available to coordinate volunteers to support Shelter staff during emergencies (i.e. evacuations, hoarding/mass intake cases, etc.), as needed.
Knowledge, Skills, and Abilities:
- Must have an understanding of the complex interactions between staff and volunteers and feel confident in managing difficult situations.
- Demonstrated understanding of and skill in working within diverse communities, team building, conflict management and leadership development.
- Excellent interpersonal and team building skills.
- Superb verbal and written communication skills, including public speaking.
- Highly organized, resourceful, proactive and flexible; capacity to prioritize and multi-task.
- Positive attitude and professional demeanor.
- Proficient in Microsoft Office software, data entry and reporting.
- Strong commitment to the welfare and proper treatment of animals.
- Excellent driving record.
- Able to lift 50 pounds.
Education and Experience:
- Bachelor’s degree in a related field (non-profit administration, social services, communications, etc.) required, with related experience given consideration in absence of a degree.
- Staff supervisory experience strongly preferred.
- Experience, education, or training in volunteer management required.
- Experience working in an animal welfare organization preferred; animal handling experience a plus.
- Experience managing volunteers in an operational setting rather than singular events strongly preferred.
- Required to work some evenings and weekends.
- May be required to drive Shelter vans or truck.
- Noise and odors are encountered due to animals.
- Must be able to manage the emotional aspects of euthanasia and the responses other individuals may have to euthanasia in a professional and compassionate manner.