Primarily responsible for the successful onboarding of our restaurant partners the OBS will configure our Guest Center, Connect and other applications for restaurant use, customize the software for each restaurant using a consultative approach, and deliver training to key staff. You will be responsible for the end-to-end implementation of the onboarding process. You will lead the restaurant from initial sale through configuration to initial training and go-live. All of this will be done remotely using various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.

Key Responsibilities and Duties:

  • Proactively contact our restaurants and guide them through the onboarding process
  • Work with our restaurant partners to configure the OpenTable system to their needs
  • Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
  • Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations
  • Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
  • Work with internal stakeholders to help develop and refine the On-Boarding program
  • Effectively manage a queue of restaurants to reduce time-to-onboarding
  • Communicate status of tasks and the backlog to peers and a broader community

Experience and skills desired:

  • 1+ years experience, preferably in a support, implementation or hospitality role.
  • Fluent in Spanish & English a must, fluency in Chinese or French a plus
  • Experience training non-technical customers on the use of software
  • Understanding of restaurant operations a must with direct restaurant experience highly desirable
  • Excellent communication, listening, influencing and training skills
  • Ability to make smart decisions based on key facts in potentially ambiguous situations
  • Demonstrated ability to drive projects through to completion
  • Self-motivated to get things done with minimal supervision
  • Good phone and tele-presence required for effective training and implementation
  • College degree preferred
  • Excellent organization, documentation and time management skills
  • Bilingual: Spanish/English strongly preferred
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