Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
  • Administers applicant tracking system.
  • Administers performance evaluation program and revises as necessary.
  • Investigate and report occupational injuries to insurance carrier and monitor claim for return to work.
  • Assists with hiring effort; assists with new-employee orientations; writes and places advertisements.
  • Handles employee relations counseling and refers termination counseling to Director of HR.
  • Performs administrative tasks including but not limited to maintaining company organization charts, data entry and system maintenance in HRIS.
  • Maintains and audits HR Information System records, employee files and compiles reports from database.
  • Maintains compliance with federal and state regulations concerning employment.
  • Administers mass employee email communications.
  • Administers property level company Intranet pages for human resources.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.


General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:


  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.


  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.


Skills, Education and Other Requirements

  • A bachelor's degree and two (2) to five (5) years of Human Resources experience, OR
  • Minimum of five (5) years of experience in the HR field
  • Experience handling requests from DOL, EEOC and DORA.
  • Minimum of two (2) years of experience handling Colorado unemployment hearings.
  • Minimum of two (2) years of experience handling Colorado workers compensation. 
  • Human Resources certification minimum of PHR or SHRM-CP.
  • Considerable knowledge of principles and practices of human resources administration
  • Excellent consulting skills.
  • Strong conflict management skills.
  • Strong interpersonal skills.
  • Excellent verbal and written communication skills.
  • Develop strong trusting relationships in order to gain support and achieve results.
  • Manage multiple conflicting priorities.
  • Be flexible and available to interact with employees at all levels.
  • Be self-directed and motivated.
  • Take initiative to identify and anticipate client needs and make recommendations for implementation.


Required Work Cards

  • Identification that establishes identity.
  • Identification that establishes the right to work in the United States.
  • Colorado Support Gaming License


Machinery, Work Equipment, Programs, Software, Hardware Used

  • Laptop
  • Microsoft Office Suite (Outlook, WORD, EXCEL, PowerPoint, Publisher, Teams)
  • Human Resources Information System
  • Applicant Tracking Software
  • Performance Management System
  • Email communications software (Constant Contact)
  • Text2Recruit Software
  • Projector and presentation equipment
  • Phone, fax, and copier
  • Laminating machine
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