Operations Manager

Summary

Description

Housing Colorado believes that access to safe, decent, affordable housing is the foundation upon which healthy communities are built. We are a membership-based organization representing the entire affordable housing industry in Colorado. Our members include over 300 organizations from a range of professions, including developers, architects, construction companies, property managers, lenders, and supportive service providers. 

Our Mission: To build strong communities, Housing Colorado is the unified voice promoting safe, healthy, quality, affordable housing for low- to moderate-income Coloradans through education and advocacy.

Diversity, Equity, Inclusion, Justice: Housing Colorado is committed to advancing policies that reverse the legacy of racism and discrimination in the housing industry. We seek to dismantle systems and barriers that prevent people of color and marginalized individuals’ access to thriving, inclusive communities.

The ideal candidate for this position will be able to manage the tasks below. As a small staff organization, we foster a collaborative and team-oriented culture, with opportunities to work on a diverse range of projects throughout the year. 

Board and Committee Support

1. Provide administrative support to Executive Director and Board of Directors: preparing and disseminating meeting packets, taking minutes, and filing documents on a server or online file management system.
2. Provide administrative support as needed to committees.

Office Administration and Bookkeeping

1. Manage office: order supplies, greet guests, distribute mail, answer phone, and maintain office tidiness.
2. Manage technology: computers, printers, scanner, Wi-Fi, phone systems.
3. Assist Executive Director and accountant with monthly bookkeeping: process credit card payments, record incoming checks, create deposits, and create monthly credit card reports.
4. Process payments and invoices.
5. Gather requested documentation and create and manage filing system for the annual audit.

Communications

1. Respond to and/or direct all incoming mail, phone calls to the main line, and emails to the general inbox. The Operations Manager is the first point of contact for outside inquiries.
2. Provide back-up to Membership and Communications Manager as needed.
3. Provide pre-event communication with registrants as well as follow-up communication as needed.

Events

1. Administer registration process for events.
2. In-person events:
   • Create registration lists and name tags.
   • Arrange catering as needed.
   • Provide day-of support.
3. Online events:
   • Manage webinar technology.
   • Schedule practice sessions as needed with presenters.
4. Collect resources from events for posting online. 
5. Track attendance for reporting.
6. Eagle Awards:
   • Communicate with nominees and sponsors for RSVP’s.
   • Provide support to Events Manager in ceremony preparation including ordering awards and scheduling contractors.
7. Housing Conference:
   • Work in coordination with Conference and Events Manger to create and implement a plan that includes:
     • Technology
     • In-person logistics
     • Volunteer Management
     • Registration management for Conference sponsors.

Qualifications

• Commitment to issues related to affordable housing is required and alignment with Housing Colorado’s diversity, equity, inclusion, and justice goals.
• An educational background in accounting, project management, or operations preferred (comparable work experience may substitute).
• Two to four years’ experience in operations management preferred.
• Proficiency with basic computer software, including Microsoft Office Suite and QuickBooks required, familiarity with database systems preferred.
• The desire to make decisions creatively and collaboratively and the ability to make executive decisions when in the best interest of the organization when necessary.
• Ability to work well on a team.
• Excellent verbal and written communications skills required.
• Excellent organizational skills and follow through required.
• Ability to travel within the state and attend events outside of regular (9:00-5:00) work hours.

Benefits