Summary
Description
Colorado 811 is a 501c4 non-profit organization dedicated to protecting underground utilities through effective communication and coordination among industry stakeholders. Our Contact Center is part of a nationwide group of 811 Centers focused on improving damage prevention activities and keeping people safe. Established in 1986, we are committed to safety, reliability, and community service in the utility sector. In addition to a competitive salary, we provide a full complement of benefits including a generous leave policy, a hybrid work model, retirement plan, medical, dental, and vision insurance, and more. The insurance package for eligible full-time employees is 100% paid by the company.
When you join our team…
You will become part of a formidable, talented, high-performing team located in the beautiful Golden, CO area. We work hard and are proud of what we do…and we like to have fun too. If you are an ambitious, “go-getter,” take pride and ownership in your work, are a skilled “HubSpot Rockstar”, and have a sense of humor…come join us! The Colorado 811 Contact Center, a 501c4 non-profit organization, is part of a nationwide group of 811 Centers focused on improving damage prevention activities and keeping people safe. In addition to a competitive salary, we provide a full complement of benefits including a generous leave policy, a hybrid work model, retirement plan, medical, dental, and vision insurance, and more. The insurance package for eligible full-time employees is 100% paid by the company.
We offer a competitive salary and a best‑in‑class benefits package, including:
- Generous PTO and Paid Holiday Benefits
- Hybrid work environment
- Business‑casual, collaborative culture
- 100% company‑paid employee premiums for:
- Medical (with HSA/FSA options)
- Dental
- Vision
- Life Insurance/AD&D
- Short‑ and Long‑Term Disability
- Employee Assistance Program
Position Overview:
The HubSpot System Operations Administrator serves as the primary HubSpot system and operations expert and is responsible for overseeing both implementation and operational maintenance projects. This role is a great opportunity for someone who has deep HubSpot systems experience and thrives in a fast-paced and project rich environment, and can provide expert level leadership for installation, architecture design, and ongoing system administration support for Colorado 811’s HubSpot environment–covering HubSpot CRM, Service Hub, Marketing, Operations, Reporting, and other HubSpot Hubs/Modules. Responsibilities include system / hub implementation planning and setup, maintenance, and integration with other software platforms as well as assisting with building out an ETL/Cloud environment, HubSpot internal user training, and operational process integration. The Administrator ensures the correct setup, configuration, and ongoing maintenance of all HubSpot functionality and optimal integration in operational business processes across the organization, enabling smooth deployment, long-term maintenance and scalability, and optimal system functionality for all business units. The ideal candidate will present strong skills in HubSpot set up, administration, system architecture, automation, and analytics, and enterprise grade data governance and integration experience.
Collaboration across departments is central to this position, as the Administrator manages system implement of a variety of Hubs and their correct setup, configuration, data migration, access control design, recommends data security, operational workflows, reporting, testing, and manages user onboarding/training. The role involves working closely with other teams in Data, IT, Contact Center, Membership, Marketing, Accounting, Executive, and others as well as with vendors to align business needs with functional CRM, Service Hub, Automation, Commerce, and all other operations solutions. The HubSpot Administrator ensures consistent setup, user and data governance protocols, and a smooth customer journey for all internal and external users and customers.
As HubSpot System Operations Administrator, you will be integral in integrating, managing, and optimizing HubSpot alongside QuickBooks, StoryBlok Website, Learning Management Systems, Exactix, and other software systems and integration into ETL/Cloud environments. Your efforts will guarantee seamless modular HubSpot setup and integration, efficient data flow, governance and related operations management protocols, and the resolution of complex technical and user challenges through HubSpot configuration and staff training. Your work will directly contribute to operational excellence and enable the company to achieve its strategic objectives.
KEY RESPONSIBILITIES
System Set Up, Integration, and Optimization:
- Lead the setup of all HubSpot modules including CRM (AI), Service Hub, Marketing, eCommerce, and Reporting across the organization, and integrate HubSpot with platforms such as QuickBooks, Learning Management System, Exactix, and others, ensuring seamless data exchange, strong data governance, secure access, and operational efficiency.
- Serve as primary administrator and power user for HubSpot, maintaining operational and data health, and overseeing configuration, optimization, day-to-day system health, and integration with other technology stacks.
- Lead standardization initiatives, audit and automation, standardize lists, and establish/document rules and processes for data quality, access, system functionality, and efficiency.
- Work with cross-functional teams to define setup and integration requirements and implement scalable processes aligned with business objectives.
- Establish robust data governance and flow protocols, maintaining data integrity across integrated systems while supporting company goals and IT/Data Governance policies.
- Identify opportunities to enhance operational efficiency and optimize processes using HubSpot technology.
- Collaborate with leadership, project management, and business units to drive HubSpot integration and optimization projects to completion.
- Lead operational change management for successful implementation of HubSpot modules and related initiatives.
- Oversee relationships with key vendors to ensure optimal service delivery and cost-effectiveness.
CRM Administration & Platform Management:
- Set up and maintain HubSpot hubs/modules for each business unit; manage user access, training, roles, permissions, and licenses throughout the user lifecycle.
- Serve as the main contact for CRM/Service Hub and HubSpot system inquiries and troubleshooting.
- Ensure data quality, duplication, enrichment, and consistent CRM and data/system content hygiene across organization.
- Implement permissions, auditing, and security controls to ensure responsible data.
- Oversee integrations between HubSpot and other internal systems to maintain reliable data flows and work with Data, IT, and department leads to ensure data pipeline data accuracy.
- Develop, document, and maintain automated workflows that support business processes and minimize manual effort.
- In concert with data and other teams create and maintain CRM and other Hub reports and dashboards that reflect business objectives and KPIs.
- Prepare business development data and reports for leadership, organization-wide presentations, and ad-hoc requests.
- Design and deliver structured onboarding and ongoing training programs for new and existing CRM/Service and other HubSpot users.
- Document and maintain standard operating procedures, guides, and FAQs for all HubSpot functionality.
- Continuously assess and refine HubSpot-related processes to ensure the platform evolves with business needs.
Ongoing Management and Technical Support:
- Provide expert technical support for HubSpot modules and integrated platforms to ensure smooth operations.
- Manage and resolve all system technical issues, prioritizing tasks for prompt resolution.
- Function as the escalation point for complex system challenges, coordinating with executives, team members, IT, vendors, and stakeholders.
- Monitor performance of HubSpot and integrated platforms, identifying areas for improvement and ensuring optimal functionality.
- Implement system updates, patches, and enhancements, staying current with best practices, HubSpot certification, and security standards.
- Document system workflows, guidelines, user access, data schemas, security/mobility, and troubleshooting procedures.
- Maintain the integrity and governance of the HubSpot database by establishing data quality standards, managing revenue attribution modeling, and building unified reporting dashboards to support strategic decisions.
- Monitor, cleanse, and enrich data to optimize campaign targeting, segmentation, operational management, and personalization.
- Manage opt-ins, unsubscribes, compliance frameworks (e.g., CAN-SPAM, CCPA), and deliverability.
- Work with marketing and education teams to implement advanced segmentation logic for highly targeted and personalized campaigns and manage the Lead-to-Opportunity lifecycle for improved speed and conversion accuracy.
- Design, refine, and maintain lead scoring, grading, and routing logic within HubSpot to ensure efficient routing of high-priority leads.
Collaboration and Training:
- Partner with teams in operations, membership, contact center, data, IT, finance, marketing, and others to ensure systems support business processes.
- Train end-users on system functionalities and troubleshooting to increase efficiency and autonomy.
- Serve as a HubSpot subject matter expert, advocating for technology and data-driven process improvements.
- Work with leadership to identify, develop, and implement high-priority strategic initiatives.
Other duties as assigned
REQUIRED SKILLS AND EXPERIENCE
HubSpot Expertise:
- Deep system functionality and technical knowledge of HubSpot, including Hub and system setup, administration, and configuration across CRM (AI), Service, Marketing, Operations, Sales, and other modules, supported by current HubSpot certifications.
- Extensive experience designing HubSpot workflows, working with custom objects and database integrations, forms, segmentation, scoring models, lifecycle tracking, creating governance rules, and overall system architecture configurations for HubSpot.
Experience (7+ Years):
- HubSpot system administration, configuration, and integration for mid‑size or larger organizations.
- Managing operational support, system setup, automation, data governance, and cross‑functional collaboration.
- Delivering team training, onboarding, reporting rules, consulting support, and user access management.
System & Integration Skills:
- Proven ability to architect, scale, and optimize HubSpot CRM (Ai) and Service Hubs, systems, automation, knowledge bases, website integration, and reporting fireworks.
- Robust experience integrating HubSpot with platforms such as QuickBooks, Learning Management Systems, and other ETL/cloud environments.
- Strong proficiency in API/ETL integrations, data flow management, and troubleshooting complex system interactions.
Data Governance & Analytics:
- Strong data structure and data governance experience in relation to HubSpot usage, including data quality, enrichment, validation, mobility, and lifecycle data management.
- Familiarity with advanced analytics tools such as Power BI or other BI platforms.
- Ability to translate complex operational and data challenges into actionable, scalable solutions.
Communication & Interpersonal Skills:
- Excellent communication and presentation skills for conveying technical concepts to non‑technical stakeholders.
- Customer‑centric interpersonal approach focused on service quality, user experience, and continuous improvement.
Project & Process Management:
- Demonstrated success managing multiple concurrent workstreams in fast‑paced environments.
- Experience driving change management through training, documentation, and structured rollout plans.
- Project management experience preferred.
Technical Expertise:
- Advanced HubSpot administration, customization, integration, and support expertise.
- Strong knowledge of system performance monitoring tools and best practices.
- Technology forward thinker with a deep understanding of how databases and custom objects function.
Soft Skills:
- Meticulous, organized, and highly detail‑oriented.
- Strong analytical and critical thinking abilities with a proactive, solution‑oriented mindset.
- Self‑starter with strong confidentiality and discretion.
- Effective collaborator with the ability to lead initiatives and improve operational efficiency.
REQUIRED EDUCATION
Bachelor’s degree in business, Marketing, Information Systems, or related field required, Master’s degree preferred.
Work Location & Schedule
- Virtual, Hybrid, or In‑Person (Golden, CO) based on business needs
- Regular business hours (8:00am–5:00pm), with occasional evenings or weekends as needed
Starting Annual Salary Range: $98,000-$128,000 – Pay range is an estimated guideline and based on a combination of experience and skill set factors. Individual compensation will vary based on non-discriminatory factors such as education, experience, knowledge, skill level, abilities, and other competencies.
If you are a HubSpot powerhouse ready to make an impact by building systems that truly move the business forward, we encourage you to bring your expertise to Colorado 811. Join us in safeguarding community infrastructure—your skills can make a difference!
WE ARE UNABLE TO SPONSOR OR TAKE OVER SPONSORSHIP OF AN EMPLOYMENT VISA OR STUDENT EMPLOYMENT PROGRAMS. APPLICANTS MUST BE AUTHORIZED TO WORK FOR ANY EMPLOYER IN THE UNITED STATES.
