Summary

The Events Sales & Hospitality Manager will be chiefly responsible for creating and maintaining a proactive marketing and sales program for Iliff meeting facilities. Their duties include managing and coordinating among the various responsible parties within Iliff's organization to ensure that internal and external events hosted on the campus are executed smoothly, seamlessly, and with the highest level of customer satisfaction.

Description

The Institution: 

Iliff School of Theology occupies an eight-acre site at the intersection of University Boulevard and Iliff Avenue adjacent to the University of Denver campus. The physical plant comprises Iliff Hall, built in 1892 and on the National Register of Historic Places, and Skaggs Hall and the Bacon Library, built respectively in 1981 and 1955/97 are relatively modern architecture and have undergone extensive recent remodeling and updating. Iliff has several venues which are available for meetings and occasions by both internal and public users. In Iliff Hall, the Chapel and Bartlett Hall provide lovely historic event sites for 50-120 participants. In the Skaggs Building, Shattuck Hall can accommodate upwards of 150 persons; the Library and many of the classrooms are also available for meetings, conferences and events. 

Job Summary: 

The Events Sales & Hospitality Manager will be chiefly responsible for creating and maintaining a proactive marketing and sales program for Iliff meeting facilities. Their duties include managing and coordinating among the various responsible parties within the Iliff organization: security, facilities, Iliff’s Artificial Intelligence Institute, Institutional Advancement, IT/Audiovisual services, marketing and internal or external customers, to ensure that internal and external events hosted on the campus are executed smoothly, seamlessly, and with the highest level of customer satisfaction. This person will also be responsible for creating comprehensive systems and processes for planning, setting up, and managing events both on and off campus for periodic analysis and updating of room use and support services fees. They will be expected to collaborate effectively and closely with faculty, staff, students and external end-users. This person will both provide big-picture strategic and planning support and will manage granular logistical details. The Manager will operate with sensitivity and diplomacy, will embrace transparency and will promote a culture of customer service and excellence. Their work will range broadly across a range of internal and external stakeholders, supporting all, and may often act as the public face of Iliff to new users of Iliff’s facilities.

Proposed Salary Range: $56,486-$66,380/year

Status: Full-time exempt with comprehensive benefit package

Application: The position will remain open until filled. Please send a cover letter and resume/CV to humanresources@iliff.edu.  

Primary Responsibilities and Functions:

  • Manage a proactive sales and marketing program to maximize appropriate rental use of Iliff meeting facilities

  • Grow sales through active prospecting of targeted businesses, organizations, associations and event planners for groups

  • Builds relationships with companies and individuals in order to maximize bookings

  • Report weekly bookings, monthly sales actions results, quarterly variances or manual edits as necessary, and turndown-lost business reports as requested

  • Prepare contractual agreements, charge necessary deposits, and ensure deposits and full payments with internal and external parties renting the meeting facilities

  • Act as primary contact for all group clients, ensuring completion of event details and retention

  • Coordinate and attend walk-throughs with clients in regard to events

  • Be available for work on weekends or extended hours to provide customer support during events

  • Create and streamline systems and processes for the use of Iliff facilities

  • Collaborate effectively with internal stakeholders and service providers to maximize customer satisfaction 

  • Evaluate external vendors (such as caterers) and create a limited list of approved service providers

  • Coordinate with the Dean and the Iliff Office of Media & Marketing to vet and screen new user requests

  • Coordinate with iliff Office of Media & Marketing  to ensure event communication strategies are created and implemented, attending to creation of proper marketing materials, media distribution, etc.

  • Coordinate effectively with Iliff Facilities and Security personnel for appropriate and timely set-up and take-down services, on-site security, etc.

  • Coordinate with external vendors, booking event schedules and locations, both on- and off-campus

  • Manage all event-day tasks, including parking, registration, name tags, signage, room setup and take-down, AV, IT and Security support, on-site direction of vendors, etc.

  • Ensure that a master room-scheduling and event calendar system and process is in place and working effectively

  • Serve as the public face of Iliff to external users and vendors for event coordination

  • Organize and coordinate rental of vendor spaces for Iliff at external public events

  • Obtain feedback from clients following each event to determine and analyze client satisfaction, organizational Performance, and event-related risks and liabilities 

  • Other duties as assigned 

Knowledge, Skills and Abilities:

  • Strong experience and knowledge in working with the public, faculty, staff, students, and alumni in a higher education culture and environment

  • Commitment to supporting the Iliff values of progressive scholarship, intercultural diversity, transparency, belonging,  and service 

  • Excellent written and oral communication skills

  • Resourceful, innovative and forward thinking, with an entrepreneurial spirit 

  • Working knowledge of local and regional markets, venue operations, and special events industries 

  • Demonstrated ability to manage event budgets and analyze return on investment

  • Ability to anticipate problems and use good judgment in developing solutions

  • Excellent organization and project management skills with attention to detail

  • Ability to cultivate strong relationships, collaborate effectively with others and establish and maintain effective working relationships with a variety of constituencies

  • Even sensibility and temperament; a sense of humor, patience and the ability to tolerate ambiguity

  • Proven ability to prioritize work and effectively manage multiple assignments concurrently in a fast-paced environment while maintaining adherence to deadlines

  • Effective computer skills (Microsoft Excel and Word, Microsoft Project or similar project management software; proficiency with Adobe Illustrator, Photoshop, or InDesign highly desirable)

  • Ability to take initiative and work well both independently and as part of a team

  • Some physical strength and mobility may be required to help set up or take down seating, furniture or equipment commonly used to support events

  • Positive attitude and proven ability to work successfully with diverse populations

  • Flexibility with scheduling and time management (may require some evenings, weekends, or extended hours)

Reports to: VP of Business/Controller

Significant Partnerships: Office of the President, Dean’s Office and Faculty, Facilities Office, IT Services, Security Office, Business Office, Vocational Formation Office, Office of Institutional Advancement, Office of Media & Marketing, Center for Theological Innovation, AI Institute, Student Senate

Required Qualifications

  • Bachelor's degree or equivalent combination of education and experience

  • 1-2 years of project management and/or event management experience

  • Experience managing budgets and coordinating across multiple vendors and stakeholders
     

Preferred Qualifications

  • 2-3 years of event management and scheduling experience

  • Experience working in a higher education environment

Physical Demands: 

  • Must be able to input information into and retrieve information from a computer, communicate, and exchange information for extended periods of time

  • Must be able to move 30 pounds.

Work Schedule

  • Full time, schedule to be determined

  • Some flexibility with hours required; early arrival, nights or weekend work are frequently necessary to service events properly
     

The Iliff School of Theology is an equal opportunity employer and as such prohibits unlawful discrimination against any person on the basis of age 40 and over, race, sex, color, religion, national origin, mental or physical disability, genetic information, ancestry, sexual orientation, gender expression, creed, pregnancy, marital status, veteran status, or other legally protected statuses. All people are treated equally according to their qualifications, abilities, and experience in conducting all personnel actions and procedures including, but not limited to, recruitment, hiring, placement, training, discipline, transfer, promotion, benefits, layoff, leaves of absence, compensation, and all other terms and conditions of employment. The position will remain open until filled. Please send a cover letter and resume/CV to humanresources@iliff.edu.  

 

Tweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Share on RedditEmail this to someonePrint this page