Summary
Description
POSITION:
The following provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor. This position schedule is weekdays; however, required to work weekends occasionally. Additionally the welcome center only closes major holidays during the winter months and sharing holiday shifts is required. The Manager at the Colorado Welcome Center, Fruita is responsible for the oversight of operations, maintaining the fiscal budget, communication with maintenance, training and scheduling of Volunteer Travel Counselors, and managing travel literature.
KEY DUTIES AND RESPONSIBILITIES:
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Compile monthly visitation reports, as directed by the Director of Visitor Services.
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Operates within a set budget. Responsible for operational orders, accounting procedures and policies.
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Oversees the additional staff and Volunteer Travel Counselors.
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Complies with all state policies and procedures.
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Physical duties involve handling freight and storeroom organization. Must be able to lift up to 30 pounds and work on feet throughout the day.
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Public Relation Responsibilities: Contractual maintenance and janitorial staff communication.
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Emergency Preparedness Planning, collaborative mindset with contractual organizations, and responding to tourism industry requests.
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Recruitment of Volunteer Travel Counselors within region and local location.
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Record keeping of Volunteer Travel Counselors information; including training information and maintaining record of volunteer hours.
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Develop understanding of Welcome Center policies and uphold them.
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Maintains a schedule and ensures adequate coverage of the Welcome Center with Volunteer Travel Counselors and/or paid staff.
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Ensure the front desk is covered during business hours: this may include covering schedule gaps during the week, weekends and on holidays. Paid staff are required to work alone at the welcome center at times.
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Advise travelers of Colorado’s tourism industry, geography, road and weather conditions.
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Manage the ordering, receiving and displaying of travel literature.
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Prepare and present trainings for Volunteer Travel Counselors.
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Carry out research, organization and execution of volunteer enhancement events- including study tours.
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Organize and attend volunteer recruitment events.
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Monitor technology devices within the center, provide on-site troubleshooting and responsible for calling vendor tech-support.
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Occasional in-state travel required; bi-annual manager meetings.
