KB Contract is currently seeking an account manager to handle inside sales with superior customer service. Since 1868, Keyston Bros. has been a leading wholesale distributor of textiles and supplies for the Transportation, Marine and Commercial seating markets. KB Contract is a division of Keyston Bros. tailored to meet customer needs in the Hospitality/Contract industry. The primary duty of the account manager position is to handle “inside sales” and “customer service” for the outside sales reps, hospitality/lodging clients, design firms, purchasing groups and manufacturers. An interest in the hospitality and design industry a plus.
Develop knowledge of our industry, products, and the sales process while working as a team.
Provide quality customer service while handling all aspects of the sales process, including generating leads, answering initial inquiries, providing quotes, sourcing options, order entry and detailed follow-through after an order has been completed, including accounts receivable.
Communicate clearly and precisely with customers and suppliers for samples, quotes and research requests.
Two (2) years customer service and/or inside sales experience
Proven track record of successfully managing challenging, client/customer interactions and project management
Proven effective interpersonal and communication skills
Organized, efficient, multi-tasker with an eye for color, design, detail and creativity A desire to work with time sensitive projects is a must Excellent phone presence Superior written and verbal communication skills