Customer Service Jobs

Events and Conference Services Coordinator

The Events and Conference Services Coordinator position is designed to assist with the operational and customer service components.

Associate Travel Advisor – Reservation Sales

A Little About Us

Evolve Vacation Rental Network is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.

Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world’s best booking experience.

We’re conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.

Associate Director, Member and Affiliate Services

Grow NCBA membership and strengthen affiliate relations. Oversee the Top Hand Club program; provide customer service to producer members and affiliates.

VP, Care Center Operations

Responsible for the overall strategy and management of customer care organization. Establishes policies and procedures to provide necessary customer service, meets organizational goals and drives revenues. Constantly seeks to improve the fiscal soundness and operational effectiveness of all initiatives developed in the Customer Service Strategy and Operations department.

Customer Relations Advocate

The Customer Relations Advocate is responsible for the timely, equitable, and professionally-handled resolution of DOT (Department of Transportation), escalated external customer complaints, inquiries, and compliments received via 1) telephone, 2) web-email at FlyFrontier.com, 3) email, 4) facsimile, 5) high level Executive email 6) US mail, as well as external customer contacts sent to addresses throughout the Frontier/Indigo Partners system, 7) Proactively contact passengers if needed or requested by Leadership Team. Responsible for adherence to Customer Relation’s customer compensation matrix. Also pursues the retention of customer’s business when possible, while limiting financial exposure to the Company. Assures our customers receive prompt, efficient, courteous service. Responsible for meeting the Department of Transportation’s regulations associated with the specific requirements of what constitutes a substantive response to complaints from our customers and any other governing agency as well as the Better Business Bureau.

Customer Relationship Management (CRM) Manager

The Customer Relationship Management (CRM) Manager is responsible for developing and refining lifecycle marketing strategies for Chipotle and its associated brands. This position owns the strategic development and execution of CRM campaigns, as well as the the evolution of our program and tools supporting this group within marketing.

Customer Loyalty Program Director

The Customer Loyalty Program Director is responsible for managing customer relationships through developing and refining multi-channel strategies that profitably drive customer acquisition, retention, and brand sales with attention to maximizing operational efficiency and driving company growth.

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