Early Learning Ventures (ELV), a nonprofit organization, is focused on increasing access to high-quality Early Care and Education (ECE) through an innovative shared services model that streamlines administrative functions and makes managing a financially stable business attainable.
By working with a network of partners and through an online, cost-effective business platform, ELV is supporting providers to strengthen their business, save time and money, and, most importantly, offer quality care to more children.
As the Client Support Specialist, you will interact with early child care programs, directors and key staff, and other stakeholders to provide and process information in response to inquiries, concerns, and requests about ELV’s shared services products and services. You will be responsible for training early child care programs on the use of ELV’s web based software system, online resource platform, and third party financial services solution. The Client Support Specialist will also process new customer contracts, schedule/conduct training sessions, respond to customer questions and concerns, provide referral services, collaborate with team members to develop and improve various processes and policies, and follow procedures to ensure best practices are executed.