Summary

This position performs day-to-day administration, management, and operational duties of assigned residential property(s) with a customer service focus. Collaborates with senior HMD staff to develop and implement strategic and business plans for the assigned residential property(s). Plans, administers, allocates, and monitors revenue and/or expenditures to ensure cost-effective management of the assigned property(s).

Description

EXEMPT STATUS
NON-UNION
STARTING PAY $87,611 ANNUAL
DHA OFFERS COMPETITVE BENEFITS AND A PENSION PLAN

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Responsible for total leasing efforts and integrated marketing programs of property to include successful leasing of units; execution of all associated documentation accompanying rental agreements; describing rental property and setting appointments; touring property with prospective clients; and general office work.
  • Responsible for acquainting new residents with leasing documents, community rules, and policies which affect residents and emergency procedures.
  • Achieves property’s financial objectives by collecting rents and security deposits; accurately recording receipt of funds; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances in budgets; minimizing lease vacancies; determining market trends; and initiating corrective measures to meet financial objectives. Prepares reports by collecting, analyzing and summarizing data and trends.
  • Responsible for adhering to Area Median Income (AMI) limits established for assigned property(s). 
  • For identified property(s), responsible for implementing Housing Assistance Payment (HAP) rules and regulations and their application to the property(s). 
  • Responsible for cost-efficient operation of property(s) and identifying and eliminating waste in operating costs.
  • Oversees maintenance of assigned properties through proactive lease enforcement, regular inspections, and timely completion of repairs. Develops and executes plans for capital improvements, installs and maintains security devices, and ensures implementation of precautionary policies and procedures. Promptly responds to emergencies and takes necessary actions against residents who violate lease and occupancy policies.
  • Designs and implements a comprehensive preventative maintenance program to ensure that assigned properties consistently meet Uniform Physical Conditions Standards. Conducts regular assessments, schedules timely maintenance activities, and oversees adherence to established guidelines to maintain optimal property conditions.
  • Establishes goals and objectives for assigned properties, identifies necessary resources, and develops strategic plans for timely and efficient completion of work and assignments. Monitors and evaluates progress to ensure that policies and procedures are effectively implemented and adjusted as needed to achieve DHA's mission.
  • Responsible for complying with Colorado Housing and Finance Authority (CHFA) Annual Management Review of assigned property(s).
  • Ensures compliance with Section 42 of the Internal Revenue Code governing Low Income Housing Tax Credit (LIHTC) properties, CHFA monitoring and requirements, investor requirements, and any other applicable laws, rules, regulations, closing documents, and other agreements applicable to the assigned property(s). 
  • Work in partnership with relevant staff to address identified deficiencies, establishing and implementing corrective actions or improvement plans as necessary.
  • Recruits, develops and retains a diverse workforce; promotes teamwork.
  • Maintains effective employee relations and complies with DHA policies and procedures and applicable local, state and federal law.
  • Demonstrates ability to delegate responsibilities effectively, providing leadership and motivation to foster a team-oriented approach that ensures the success of the property.

MINIMUM QUALIFICATIONS
Education:

  • Bachelor’s degree in business, public administration or management preferred.
  • A combination of appropriate education and experience may be substituted for the minimum qualifications.

Experience:

  • Minimum of three (3) years of experience managing residential properties, including demonstrated knowledge of residential real estate management and financial analysis.

Licenses and / or Certifications:

  • Must have a professional designation in the field of Real Property Management, Accredited Residential Manager (ARM) certificate from the Institute of Real Estate Management (IREM), Certified Property Manager (CPM) certification, Section 8 Housing Manager (SHM) or equivalent.
  • Valid Colorado driver license. Maintain driving record in accordance with the Personnel Policy.

Working Conditions:

  • Primarily operates within an office environment but is subject to varying and unpredictable situations. May be required to visit and inspect properties, as well as monitor various aspects of property management. 
  • Experiences high levels of stress resulting from human interactions, long and irregular hours, a high volume of work, frequent phone calls, and numerous interruptions.
  • May experience stress due to interactions with applicants in urgent need of affordable housing.
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