Volunteer and Intern Manager

Summary

Description

Volunteer and intern recruitment:

• Work with staff to identify organizational needs for volunteers and interns
• Recruit interns and volunteers for specific programs and special events
• Attend networking events as appropriate to support volunteer and intern recruitment goals
• Develop and maintain relationships with intern coordinators at high schools, universities and other institutions of higher education to support and facilitate intern recruitment and placement opportunities
• Coordinate interview processes and decision making for final selection
• Respond to and track all volunteer and intern inquiries
• Match volunteer and intern skills and interests with organizational and program needs
• Process new volunteers and interns, ensuring that applications and background checks are completed and maintained in compliance with legal requirements.
• Provide orientation for new interns and support intern supervisors as required by academic partners

Volunteer and intern management:

• Maintain the volunteer database, documenting and tracking volunteer activities, evaluation and other related data
• Facilitate ongoing communication and connections between staff and volunteers and interns
• Consult with volunteers and interns to address concerns and promote collaboration
• Create and distribute volunteer communications in collaboration with the Communications staff
• Organize appreciation events, professional development programs and exit interviews for volunteers and interns
• Provide regular individual and group supervision for interns as well as subsequent trainings for volunteers and interns 
• Serve as staff contact and oversight for volunteer-led Reading for Peace Program and provide administrative and logistical support for the program
• Maintain volunteer and intern policies and procedures, updating and disseminating, as needed
• Collaborate with Communications Manager and other staff on yearly annual report and other reporting as necessary

Other Duties:

• Coordinate and participate in the Wellness & Safety Committee
• Represent TCC on Conflict Resolution Month Committee
• Provide administrative program support as needed
• Serve as community member and/or facilitator for Restorative Denver on an as-needed basis

Qualifications

• Two plus years experience with volunteer/intern management in the non-profit sector or an equivalent combination of education and experience.
• Experience supervising interns/learners and working with students of all ages
• Ability to work with volunteers individually and in committee structures 
• Administrative experience; ability to handle detail with an emphasis on administrative details
• Coordinates projects to accomplish objectives in a timely manner.
• Promotes team efficiency, organization and accountability.
• Experience representing organization externally, including recruitment and general public relations
• A Master of Social Work is  strongly desired (recognition of this educational achievement reflected in compensation), due to graduate-level social work students interns
• Bilingual (English and Spanish) desired (recognition of this additional skill reflected in compensation)

Skills You Have

• Passion for and understanding of The Conflict Center Mission and Vision
• Flexibility in responding to dynamic situations
• Good interpersonal skills, including the ability to reflect and improve communication and conflict-resolution skills 
• People-oriented with an ability to connect with new people
• Very organized, detailed and excellent time and calendar management 
• Professional written communication skills 
• Open to feedback from a supervisor to develop your skills and ability to deliver feedback as needed to volunteers and interns
• Enjoy building relationships with a small team of people and supporting learners in their academic pursuits
• Teamwork orientation 
• Motivated to teach yourself some skills you may not know that will help you succeed in this position

Platforms you know or are willing to learn:

• Salesforce
• G Suite
• WordPress

Inclusiveness Commitment

In keeping with our values, The Conflict Center is committed to inclusion and equity and to social justice in the elimination of organizational structures and actions that oppress, exclude, limit, or discriminate on the basis of race, color, religion, creed, sex, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, genetic information, sexual orientation, gender identity, family status, or any other characteristic protected by law. TCC defines low-income life experience as struggling with stable housing, struggling to secure reliable employment and/or utilizing some form of government or social assistance. We welcome all who share our mission and vision. We are committed to providing our services to all people where individual differences are respected and valued.