Manager, Information Technology

Summary

Description

Who We Are 
With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
  
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
 
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
 
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
 
FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Who You Are 
As the IT Manager, you will support organizational excellence and create an excellent student experience.  In this role, you are considered the local IT campus authority providing leadership in the delivery of technical solutions and support to the local campus as well as the entire FRCC community.

This position has the opportunity to occasionally work remotely but does require a strong on-campus presence and ability to travel to all three FRCC campuses as needed.

 
Please note: You need to be a Colorado resident on your first day of employment.
 
SALARY: $61,685-$64,769 annually
  
BENEFITS: Please click here to find more information about APT & Faculty Benefits 
 
SELECTION PROCESS: Position will remain open until filled with a priority deadline of November 5, 2024. This posting may be used to fill multiple or similar positions.  
 
Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application, please respond to the supplemental question and include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the IT Manager.

Description of Job

Primary Duties
Leadership & Supervision: Motivate, manage and lead a team while promoting a professional work atmosphere. 

• Recruit, lead, coach and manage the client services team and student employees, including performance management of full-time and part-time staff. 
• Promote continuous learning; identify training needs and provide opportunities for staff to enhance their skills and knowledge. 
• Promote a culture of teamwork, respect, inclusiveness, growth, and professionalism within the department, in which all employees feel safe and are positioned for success. 
• Maintain a safe, professional, clean, productive, pleasant, and comfortable work environment. 
• Allocate resources effectively to meet client needs and project requirements. 

Operations Management: Serving as the local campus IT authority, maintain a productive and collaborative environment. 

• Manage the provision of technology and technical support to the FRCC community, to support the academic and business objectives of the College. 
• Build and maintain strong relationships with customers, understand their IT requirements and business objectives, provide updates, and gather feedback.  
• Maintain accurate documentation of client interactions, service agreements, and project details. Demonstrate and promote critical thinking, customer service and collaboration. 
• Field customer escalations, knowing when to redirect the escalation and when to partner directly with the end user to reach a positive resolution. 
• Review and manage the quality and timeliness of IT service request fulfillment. Identify, track, and communicate relevant metrics.  Provide regular reports to senior management on the status of client services operations, projects. 
• Analyze IT department needs; identify and prioritize weaknesses and opportunities while recognizing and celebrating strengths and achievements. Contribute to the success and improvement of all IT support practices. 
• Maintain data integrity and an inventory of various technology needs. Purchase technology and office supplies as needed while staying compliant with fiscal and purchasing guidelines.  
• Stay updated with the latest technology trends and advancements to provide clients with innovative solutions. Meet and collaborate with various vendors. 

Project and Program Management: Contribute to the goals of the IT department and the FRCC Strategic Plan through process, project and program management. 

• Proactively engage with Instruction, Fiscal, Facilities, Human Resources, Campus Security, Student Life and other departments.   
• Monitor and direct the selection, prioritization, planning, implementation, communication and completion of IT projects. Identify, track, and communicate relevant metrics. Respond to areas for improvement.    
• Define, and maintain scalable, supportable, customer focused, cost effective and risk adverse technical standards throughout the classrooms and administrative spaces. 
• Standardize and periodically review processes, tools, and training across IT.
• Serve as a member of the IT Management Team. Commit to working with the team to achieve the overall goals of the department.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Required Competencies

• Mission, Vision & Values: Embraces the mission, vision and values of FRCC.  Understands the importance of the work that you do to support institutional goals. 
• Student Centeredness: Places the student at the center of your work.  Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
• Mentoring & Coaching: Provides mentoring and coaching to others and seeks mentoring and feedback to improve own performance.
• Data Usage: Interprets metrics and other data within the department, paying particular attention to what the data shows about the department's performance and technology resources.  Works with the next level supervisor to brainstorm changes that can be implemented to improve service that the department provides or better meet the needs of our end users.
• Cultural Self-Awareness: Examines own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve others.
• Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support people of other backgrounds and incorporate what you have learned.
• Leadership: Understands the current and desired state and the steps required to move from one to the other. Influences others in a positive direction, even when lacking formal authority.
• Critical Thinking: Recognizes opportunities and thinks through solutions based on pertinent data, experience, knowledge and input from stakeholders. 
• Communication: Uses written and oral communication skills to build consensus within diverse stakeholder groups including student, faculty, staff, and  technicians. Provides coaching and essential feedback in a timely manner.
• Team Building: Works collaboratively and respectfully toward a common goal with a diverse group of individuals. Challenges solutions though thought-provoking questions while also committing fully once a course of action is identified.
• Project Management: Understands and utilizes the concepts and terminology of project management. Collaborates with diverse stakeholder groups and manages expectations while successfully driving projects to completion.
• Customer Service: Addresses customer concerns in a professional, courteous and timely manner with a genuine desire to consistently deliver a positive customer experience.
• Technical Skills: Creates and shares work using standard software applications, participate in remote/virtual meetings. 
• Process Improvement: Recognizes process shortfalls, works collaboratively to identify and implement improvements.

Qualifications
Required Education/Training & Work Experience: 

• Associate’s Degree in business or a computer-related field, and three years of progressive relevant work experience in Information Technology.  

OR

• Bachelor’s Degree in a business or computer-related field, and one year of relevant professional experience in Information Technology.

 
Preferred Education/Training & Work Experience:

• Experience with some or all of the following: IT operations, IT architecture, project management, teaching, working in a higher education environment.  

 
Welcoming. Respectful. Inclusive. Together, we are FRCC.
To Apply Click on Link:  Manager, Information Technology

Supplemental Information

Important Note To Applicants:  Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.
   
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we
encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work
environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
 
Front Range Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any
reasonable accommodation requests related to employment, including completing the
application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, JoAnne Wilkinson, at joanne.wilkinson@frontrange.edu or call 303-678-3707.
 
Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA)
The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable
accommodation for health conditions related to pregnancy or the physical recovery from
childbirth.
 
If you are an individual who wishes to request reasonable accommodations for an exam, you must do so at least three days prior to the administration of the exam. Please refer to the contact information on the exam scheduling notice or on the specific job announcement.
 
Notice to Prospective Employees:
Front Range Community College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report.  The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:
 

• Front Range Community College's alcohol and other drug policy
• VAWA policy
• Campus security policies
• Campus/community resources
• Where to find registered sex offender information
• Crime statistics for the previous three calendar years
• Reporting crimes

 The Campus Security Report can be accessed in two ways:
 

1. By going to the internet website at:  Clery Act Information (Download PDF reader) (Download PDF reader)
2. Printed copies of the FRCC Campus Annual Security Report are available on request through the Dean of Students Affairs Office and any college Campus Security and Preparedness Office