Summary
Description
POSITION DESCRIPTION:
The heart of Brent’s Place is to provide a place of hope and healing for our families. The Adult Family Support Coordinator plays an essential role in our mission by working with the whole Family Support team to help create, plan, implement, and evaluate thoughtful support activities for our adult patients and their families. This person will also coordinate the Brent’s Place Pantry, a key component of our meal program. Being highly organized, a great communicator, adaptable, and having a passion for community is essential to this role, as you will be creating relationships and coordinating with a wide array of people that help make Brent’s Place special, including staff, families, volunteers, community partners, and donors.
RESPONSIBILITIES INCLUDE:
FAMILY SUPPORT:
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Partner with the Family Support Manager to create the Adult Family experience at Brent’s Place.
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With the Family Support Manager, provide a welcoming, supportive, and individualized stay for families coming to Brent’s Place.
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Create and refine uplifting adult programs and activities that provide holistic support of the patient, caregiver and family. These programs may include individual and group activities on and offsite, birthday celebrations, caregiver support, music therapy, and holiday celebrations.
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Plan, schedule, promote, supervise, and evaluate through data collection and analysis, the programs, while keeping an eye open for new possibilities and considering the varied interests of the families.
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Create an experience designed to provide respite and enjoyment employing trauma informed principles.
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Participate in our family meal program, assisting with the delivery of delicious and nutritious breakfasts and dinners prepared by the Chef to our families.
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Partner with the Family Support Manager to complete the adult family application process including data entry, process coordination, tracking, and communication with families to ensure a seamless check-in and stay.
VOLUNTEER ONSITE SUPERVISION:
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Identify needs and capacity for volunteers to engage with adult programming.
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Work with Volunteer Engagement Manager (VEM) to help refine program volunteer opportunities and ensure that program volunteers are set up for success by providing training, ongoing support, and clarity in onsite responsibilities.
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Act as an onsite volunteer manager for program activities. Share a debrief of the event to help VEM have specific and timely stewardship of volunteers.
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Ensure Brent’s Place “Safe-Clean” guidelines are followed by volunteers at every on-site program.
PROGRAM PARTNERS:
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Work with the Family Support team and the External Affairs team to identify and develop new partnerships that support and enhance programs and activities.
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Act as a steward for our existing partners, to support and grow these valuable relationships.
WHAT WE VALUE FOR THIS ROLE:
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Bachelor’s degree; or, equivalent work experience.
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Experience in family support and program coordination with a non-profit is a plus.
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Previous experience working with families of all backgrounds.
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Positive, upbeat, and professional attitude with a commitment to Brent’s Place mission and values.
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Thrives in a dynamic work environment with adaptability and ease.
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Excellent verbal communication skills, which includes an ability to listen and respond to needs of family and staff; build relationships both internally and externally; engage with a diverse group of people including families, volunteers, and donors.
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Highly organized and detail-oriented with an ability to anticipate project needs, discern work priorities, and meet deadlines with limited direction.
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Excellent computer skills.
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Sound problem-solving skills coupled with good judgement in order to protect the safety and security of Brent’s Place residents and staff.
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Friendly, compassionate, and thoughtful with an ability to cope with and offer comfort to people in acute personal crises.
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Team player willing to help other team members and support other Brent’s Place events when needed.
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Bilingual in Spanish and English a plus.
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Ability to occasionally lift in excess of 25-30 pounds
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Must have reliable transportation
WORK ENVIRONMENT AND SCHEUDLE
Our work environment is dynamic just by the nature of our work with families in medical crisis. No one day looks the same as another, as we respond, support, and care for our families. The environment requires high emotional energy and ranges from joyful to heartbreaking; exhilarating to exhausting; detailed oriented to broad support for our community. We are a compassionate team who work together to support our families and care for one another.
This position will require working some evenings, weekends, and occasional holidays in order to meet the needs of our families. Working from 10 am – 7 pm or 11 am – 8 pm a few times a week will be necessary. Having a flexible schedule is vital to success in this position. Grounded in our “Quality of Life” core value, we offer a flexible work schedule to help accommodate these requirements.
COMPENSATION:
The Family Support Coordinator position is a full–time position with an annual salary range of $43,000-$48,000. Compensation will be commensurate with experience and qualifications. A comprehensive benefits package including Trusted Time Off (TTO), sick leave, holidays, health (medical, dental, vision), supplemental (disability/accident) and life insurance, and retirement plan contribution is available. While we are willing to consider candidates outside of Colorado, we are unable to provide a relocation package for this position.
DIVERSITY, EQUITY, & INCLUSION:
Brent’s Place is committed to diversity in principle and practice. We are, therefore, committed to having our internal operations and employment practices administered on a non-discriminating basis inclusive of, but not limited to, race, religion, color, socio-economic, status, gender, age, sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, marital status, or national origin. Our organization is committed to continuous learning on topics related to belonging, justice, diversity, equity, and inclusion.
