Summary
Description
Guest Experience Associate
Location: Denver, Colorado
Commitment: Full-time
Daniels Fund
The Daniels Fund, established by cable television pioneer Bill Daniels, is a private charitable foundation dedicated to making life better for the people of Colorado, New Mexico, Utah, and Wyoming through its grants program, scholarship program, and ethics initiative.
The Daniels Fund strives to ensure its work reflects Bill Daniels’ written directives, values, and unmistakable style. Bill was a patriotic American who served our country in two wars. He was a capitalist who loved our free enterprise system and was well known for his generosity to people from all walks of life. Guided by his compassion, Bill transferred his $1 billion estate to form the assets of the Daniels Fund to carry forward his legacy of giving.
Since its founding, the Daniels Fund has become a permanent fixture in the communities it serves and continues to make significant and lasting impact. The Daniels Fund has been named one of the “Best Places to Work” by the Denver Business Journal and Inc. Magazine reflecting its dedication to creating an atmosphere where associates thrive, grow, and contribute in a meaningful way.
To learn more about the Daniels Fund and its impact to date, please visit: www.danielsfund.org
The Opportunity
The Guest Experience Associate is the embodiment of a warm welcome. From the moment someone walks through our doors or calls the Fund, this individual shapes a first impression that reflects the integrity, hospitality, and excellence that defined Bill Daniels himself. This role is ideal for someone who thrives on connecting with people, takes pride in excellent spaces, and understands that little details make a big difference. The Guest Experience Associate will be entrusted with creating a seamless, high-touch experience of our guests, overseeing a premier community meeting space, and supporting the daily rhythm of our office space with poise and professionalism.
The Role
The Guest Experience Associate will:
Create Meaningful Experiences
- Deliver a warm, professional, personalized welcome to all callers and guests, while maintaining a consistent and supportive presence.
- Embody the style and values of Bill Daniels, sharing engaging stories about his life, legacy, and the impact of the Daniels Fund to inspire guests.
- Stay informed about Daniels Fund initiatives and events, offering accurate and timely information.
- Ensure the lobby and guest spaces reflect a standard of excellence, consistent with the aesthetic and expectations aligned to Bill Daniels.
- Build and maintain positive relationships with frequent visitors, partners, and stakeholders.
Manage the Community Meeting Space
- Oversee scheduling and logistics for the Daniels Fund’s 2,500 square feet community meeting space (5 rooms).
- Serve as the on-site host for external groups, providing hands-on coordination and white-glove service.
- Enforce meeting space guidelines with professionalism and skill.
- Conduct tours, respond to inquiries and guest needs to reflect a seamless, and high-quality experience.
- Coordinate catering services and maintain strong vendor relationships.
- Track meeting space usage and provide insights through reporting and trend analysis.
Support the Administrative Activities
- Answer, screen, and direct incoming phone calls with professionalism and care.
- Liaise between guests and internal departments, when appropriate.
- Support internal staff during meetings and events, ensuring all needs are met.
- Receive, sort, and distribute incoming mail and packages; manage outgoing mailing and shipping services.
- Monitor and maintain supply inventories; reorder stock as necessary to support day-to-day operations.
- Maintain and update data within Salesforce to ensure accuracy and consistency; assist with reports and list generation.
- Manage the organization’s general email inbox, responding to or routing inquiries appropriately.
- Continuously seek ways to improve efficiency and effectiveness in daily operations – leveraging tools, technology, and systems to maximize impact and streamline workflows.
- Partner with and provide support to the Facilities and Administrative Services Manager.
Assist with special projects and perform other duties as assigned.
The Person
You are mission-oriented and values aligned. You have a passionate commitment to Bill Daniels’ mission and values and an eagerness to incorporate his thinking into activities. You understand first-hand the importance of the foundation always adhering to Bill Daniels’ principles, style, and direction. You value and respect the Fund’s uniqueness, reputation, and impact. You are aligned with Bill Daniels’ values and stated priorities to advance his legacy.
To learn more about Bill Daniels, please visit https://www.danielsfund.org/billdaniels/values
You are customer-service driven. You are a natural host – you go the extra mile to ensure others are satisfied in a timely fashion. You are helpful and empathetic. You love working with people and have a knack for putting people at ease. You value each interaction and seek to do your part in providing valuable experiences for others.
You are agile and stay calm under pressure. You have the ability to juggle multiple tasks and transition effectively from one to another quickly. You handle surprises and high-stakes moments with calm and confidence.
You demonstrate a high level of excellence. You always represent yourself and your organization in a professional and competent manner. You are a successful influencer at rising expectations for others to achieve your desired level of excellence and “gold standard.” You care about and pay close attention to details.
You are an excellent communicator and collaborator. You use clear and concise language that reflects the context in which you are communicating. You have strong written and verbal communications skills, whether in one-on-one or in large gatherings. You value collaboration and working with various perspectives to achieve outcomes.
You are tenacious and resourceful. You are willing to do whatever is needed to make our stakeholders satisfied. You seek to anticipate the needs of others. You demonstrate emotional maturity and personal accountability.
You are results-driven with a demonstrated desire for impact. You have an unyielding focus on impact and are driven by a desire to achieve outcomes. You are motivated by the pursuit of long-term objectives and a focus on metrics for impact.
Compensation and Benefits
The total compensation for this position will be in the range of $60,000 to $80,000 and is commensurate with experience and qualifications. Daniels Fund offers a comprehensive package of benefits including paid time off, paid holidays, health, dental, vision insurance, long-term disability, life insurance, a matched 401k retirement plan and a host of additional benefits.
To Apply
Interested applicants may submit an initial application through the Careers section of the Daniels Fund website at www.DanielsFund.org.
Equal Employment Opportunity
The Daniels Fund is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, military status, genetic information, sexual orientation, gender identity, marital status, citizenship or any other status protected by applicable federal, state or local law.
