Research and Evaluation Program Manager

Summary

Description

About Us:

The Center for Improving Value in Health Care (CIVHC) is an independent non-profit that equips partners and communities in Colorado and across the nation with the resources, services and unbiased data needed to improve health and health care. As the designated administrator of Colorado’s All Payer Claims Database (CO APCD), CIVHC oversees the collection of health care claims from Colorado’s public and private health care insurers and uses that information to promote price transparency, inform policy, advance health equity, conduct research, and much more. We are objective, solution-oriented, and maintain the highest integrity in the work we do.

Job Summary: 

The Research and Evaluation Program Manager at CIVHC leads project management and revenue diversification efforts across both the Research and Evaluation teams. This role provides leadership in overseeing project execution, cultivating client and partner relationships, and advancing program development to ensure the successful delivery and long-term sustainability of CIVHC’s evaluation and research services. 

The Program Manager will collaborate with Research and Evaluation Analysts, business development, community engagement, and the Data Access and Impact department to scope projects, establish accurate timelines, monitor deliverables, and serve as the primary point of contact for partners. By guiding processes and aligning stakeholders, the Program Manager ensures projects are completed on time, within scope, and with meaningful impact. 

A key responsibility of this role is driving revenue diversification by identifying opportunities, partnering with internal teams to develop proposals, and fostering sustainable relationships with external organizations and prospective clients – including state, federal, and philanthropic funders. 

Supervisory Responsibilities: 

• While the Program Manager provides leadership and oversight of projects and deliverables, this position does not include staff supervision. 

Duties/Responsibilities/Essential Functions: 

Research & Evaluation Project Management: 

• Project management oversight: Develop and execute long-term work plans with multiple contributing partners and overlapping deliverable deadlines.
• Communicate with partners and internal team members to create and execute feasible contract components, including project proposals, scopes of work, and analytic plans.
• Organize and lead project meetings (kick-off, status, review).
• Enter new opportunities and contacts in Salesforce, and generate and monitor Inspire Planner project workflows, portfolios, and visualizations.
• Document decisions, changes, and lessons learned.
• Manage change control and scope creep.
• Facilitate post-project debrief and lessons learned sessions to continually improve data project management processes and increase efficiency.
• Create and implement training modules for new hires.

Research & Evaluation Client Engagement & Revenue Diversification: 

• Strategic partner relationship management: Identify and initiate connections to federal, state, and private philanthropic grant funding mechanisms.
• Maintain regular communication with partners as the primary point of contact.
• Monitor and track partnership engagement, conversations, and decisions related to each assigned account and related opportunities.
• Resolve any issues and problems faced by customers and manage complaints to maintain trust.
• Achieve monthly, quarterly, and annual account growth targets set by the Director of Research, Evaluation, and Innovation.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Required Skills/Abilities:  

• Proactive, innovative, and visionary, able to apply creative solutions to complex community topics and distill partner visions into feasible projects. 
• Facilitator and problem-solver with intellectual curiosity.
• Knowledge of the purpose and use of APCDs and understanding of other health data forms.  
• Ability to engage in complex discussions about health data and potential impact on communities.  
• Excellent verbal and written communication skills. 
• Excellent interpersonal skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience: 

• Bachelor's degree or five years of relevant experience in place of education requirements
• Current Project Management Professional credentials or certification preferred.
• 1-3 years of project or program management experience and software, such as Monday.com, Salesforce, Inspire Planner, and agile projects. 
• 1-3 years of client interaction, including but not limited to scoping projects, building project plans, and maintaining client relationships throughout an engagement.
• Experience in fundraising and supporting sustainability funding sources.
• Experience in leading complex large scale projects with a track record of successful execution.
• Experience in authentic community engagement, data equity principles, and meeting facilitation. 

Physical Requirements: Primarily computer-based work with extended periods of sitting, typing, and concentration. May occasionally require light lifting of office materials.

• Sitting for extended periods of time.
• Using a computer and keyboard for typing and data entry.
• Reaching and stretching to access files or equipment.
• Lifting and carrying light objects such as papers or office supplies.
• Walking short distances within the office environment.
• Operating office equipment such as printers, copiers, and fax machines
• Occasionally bending or stooping to retrieve items from lower shelves or cabinets.
• Maintaining good posture to prevent discomfort or strain.
• Using a telephone or headset for communication.
• Ability to focus and concentrate for prolonged periods.

Working Environment:

This position is based in Denver, Colorado and only applicants that live within commuting distance to Denver, or plan to relocate to a commutable distance will be considered for this role. Limited relocation assistance may be available for out of state candidates. CIVHC operates in a hybrid work environment with a requirement of at least 1-day per week in the office.

This position involves long-term sitting, computer /desk work, some walking and standing, minimal light lifting, in an office environment.  Virtual, phone, and in-person communication. Some overnight travel may be required, less than 5%.

Perks and Benefits:

• 403(b) Retirement plan 
• Comprehensive healthcare, dental, and vision plans
• Dependent Care Flexible Spending Account options
• Employer paid life insurance
• Short- and long-term disability
• Nine paid holidays per year plus generous personal time off
• Flexible schedules, work-from-home options, and an employee wellness program.
• Professional development opportunities and an on-site workout facility.
• Position may qualify for Public Service Loan Forgiveness Program. For more information, go to: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
• Company-paid parking and more!

Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Position Timeline:

Our target is to fill this position by November 28, 2025. Application review will begin immediately and will continue on a rolling basis until the position is filled. We encourage interested candidates to apply as soon as possible for full consideration.

Compensation and Benefits:

The salary range for this position is $85,000 – $95,000 annually, based on relevant experience, education, and internal equity. CIVHC offers a comprehensive benefits package including medical, dental, and vision coverage; paid time off; life and disability insurance; and retirement plan contributions.

Equal Opportunity Employer:

CIVHC is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other legally protected status.